[Resolved]  Vodafone — No Resolution for Complaints of Vodafone [#1090403]

Dear All,

Can't understand, If this is the way every genuine customer is being treated at Vodafone. Then we should "STOP USING" VODAFONE Service Providers.

Till date the complaints is Open for Refund. All Customer Service are just giving fake remarks.

I can understand that there is a process for the same. But How long a customer should chase for the Refund. Does this means that Customer should always follow for the same. Why can't your Customer Service confirm the status for the Refund.

I need to change my current plan of Vodafone too.

Also request you to check my "Payment Cycle" for [protected]. Did I ever miss my payments. Ever I had any delay payments. If this how such customers are being suffered from your customer services then how better services we would get in near future.

Awaiting for revert.

Regards
Shirish Chavan
[protected].


Fwd: Re: Complaints against DSA Vodafone [#1090403]
From : shirish chavan <[protected]@indiatimes.com> Tue, Jul 17, 2012 01:41 PM
To : [protected]@gmail.com

Cc : Anjali Blossom <anjali.[protected]@yahoo.in>
Hi All,

Please find my all conversation with Vodafone for the Refund.

Regards
Shirish Chavan
[protected].

----- Forwarded Message -----
From: shirish chavan
To: vodafonecare mum , nodal mum
Cc: Appellate mum
Sent: Mon, 16 Jul 2012 13:35:20 +0530 (IST)
Subject: Re: Complaints against DSA Vodafone [#1090403]

Hi All,

This is the last mail for you & your team.

I will not follow the same. If no one reverts within next 1 hour. I will understand that no one is able handle Customers at your end.

It is loud & clear. I want my 350/- refund back by EOD.

If not, I would not pay to vodafone bill for this month.

Awaiting for an urgent revert on asap.

Regards
Shirish Chavan
[protected].

----- Original Message -----
From: shirish chavan
To: vodafonecare mum
Sent: Sat, 14 Jul 2012 11:56:27 +0530 (IST)
Subject: Re: Complaints against DSA Vodafone [#1090403]

Hi Bhavika,

Thanks for the revert.

I thought that I lost my money & my patience too.

Attached is copy of receipt of Rs 350/- paid by us.

Also to write I was following the issue with Vodafone with the Sales Executive Mr. Kunal ([protected]). Trying to call this person, but he is not interested in picking calls from us. Is this way all customers are being treated at your end.

Pick-Up Boy Mr. Ravi Yadav ([protected]) who collected the money & all documents. Tells us that we will inform you. But when???

Request you to tell us How we are going to get this money. I strictly need a Refund on this issue. No new SIM. No more Vodafone...!!!

Also I am currently using a Vodafone Postpaid No. [protected]. I need to change the same to Prepaid. Please tell what is the procedure for the same.

Awaiting for an earliest revert.

Regards
Shirish Chavan.
[protected]

----- Original Message -----
From: Vodafonecare Mum (MUM)
To: [protected]@indiatimes.com
Sent: Fri, 13 Jul 2012 17:21:38 +0530 (IST)
Subject: Complaints against DSA Vodafone [#1090403]








Dear Mr. Chavan,
Thank you for your email dated 11/07/12, regarding Vodafone mobile number [protected].
We regret for the inconvenience caused to you.
We tried calling you on your alternate number [protected] but were unable to reach you.
Further, we request you to kindly revert with the receipt of Rs. 350 which you had received at the time of purchasing above mentioned Vodafone mobile number. So, we can investigate further.

Mr. Chavan, given below is the Service Request reference number for your enquiry; in case you need to check for more details on the same, you can share this no along with your cell number with us.
Service Request Number :[protected] Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,
Bhavika Shah
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
Dear Customer, Need a new postpaid connection ? Would you like to buy a USB connection? We are happy to Help. Simply send POST as an SMS to 111 or alternately you can write to us at [protected]@vodafone.com or call on [protected] between 9am to 7pm you will get a call within 1 working day and we will assist you in the convenience of your home.





--Original Message--
From: [protected]@indiatimes.com
Date: 11/7/2012 4:35:33 PM
To: Vodafonecare.[protected]@vodafone.com
Subject: Complaints against DSA Vodafone


Customer Cheated by Vodafone DSA
Dear All,

This complaint is regarding the wrong information shared by DSA & then no one in the system wants to resolve the same.

DSA Name: Systematic Knowledge Services Pvt Ltd.
Contact No. [protected] ( Always Switched OFF)
Address: Andheri (E).

We had a requisition for a Postpaid Connection for SIM Card & Plan of MYOP (99+49) on the number as shared by DSA agent. On Friday 06.07.2012, the DSA filled the form & details & took the money(Rs. 350) from us. We had given a confirmation for the desired no. [protected]

On Tuesday, Verification was done. Later in the noon call came from Vodafone that the number which we had given earlier is not available with them. Thus we requested, if not return back the money.

Till date no one responded on the same. We are calling up-frontally on their numbers. But neither the Verification Team is also not picking the calls for the complaints.

This is an best example how a customer is being treated by Vodafone.

Treat this an urgent. As if I am not getting the said number. Request you to cancelled the same & return back the money. I can't chase more to Vodafone on daily basis.

If I don't get refund for the same, I need to change my current services from Vodafone to Other Service providers.

Waiting for an revert asap.

Regards
Shirish Chavan
[protected]

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