[Resolved]  Vodafone — Not deactivate Postpaid connection

Address:

Hyderabad, Andhra Pradesh

Hi,

I have been using vodafone postpaid number [protected] in Hyd for few month.
Since i have relocated to other city for past 3 month i requested deactivation of my postpaid number.(All the bills till date are paid)

I went to vodafone store in Kolkata(Dalhousie) and they suggested me to send email to 'vodafonecare.[protected]@vodafone.com' and the number will be deactivated within 72 hours.

I sent the blow email on 28th nov,2012 but the request is not processed and I am receiving bills for the number.

Please help me get rid of this PATHETIC SERVICE and loss of money !

Kindly follow the my request eamil below :
________________________________________________
From: Raja, Ramij
Sent: Monday, December 10, 2012 1:05 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Post Paid Connection Discontinue

Hi,

May I know the status of my request below ?

Even though I had put this request, the connection is not deactivated and Im still receiving bills though Im not at all using the number : [protected].

Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

From: Raja, Ramij
Sent: Wednesday, November 28, 2012 5:15 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: Post Paid Connection Discontinue

Hi,

I have been using vodafone post piad for the number [protected] for Hyderabad(AP) circle.

Since I have moved to another city, kindly disconnect my post paid service for the number [protected] immediately.

Thanks.



Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

________________________________________________________________________________...⇄

From: Raja, Ramij
Sent: Monday, December 10, 2012 1:08 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Your Vodafone E-Bill for Account No :1.90074517

Hi,

I have repeatedly put request for the deactivation of my number, but the request is not processed and im receiving the bills even though the number is not at use.

Will you be so kind to process the deactivation of my number : [protected].

Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

From: vodafonebillonmail.[protected]@vodafone.com [mailto:vodafonebillonmail.[protected]@vodafone.com]
Sent: Monday, December 10, 2012 12:59 PM
To: Raja, Ramij
Subject: Your Vodafone E-Bill for Account No :1.90074517

Hello,
Your Vodafone Ebill now comes in a password protected PDF format. Feel free to view this file, save it for future reference or even print copies if need be. You will require an 8 character password to open this file. The password for opening the PDF is combination of the first 4 letters of the name in which your connection is registered (in lower case) as it appears on your Vodafone Ebill (ignore spaces in the name, if any) and the last 4 digits of your Vodafone number.

For example:
If your name is Suresh Gandhi and your Vodafone number is 9XXXXX8008, then your password will be sure8008
If your name is S.K Gandhi and your Vodafone number is 9XXXXX8008, then your password will be s.kg8008
If your name is S gAndhi and your Vodafone number is 9XXXXX8008, then your password will be sgan8008
If your number is registered in the name of your company - Communications ltd and your Vodafone number is 9XXXXX8008, then your password will be comm8008
You can also view your Vodafone bill and make payments online through My Vodafone. Simply log on to www.vodafone.in/myvodafone Now you can also access My Vodafone from your Vodafone GPRS mobile phone (you need to be a registered My Vodafone user). Simply log on to Vodafone live! from your Vodafone GPRS mobile phone and click on Menu > Info services > My Vodafone.
Whenever and wherever you need any assistance, we’re always close by. Click here to find out how to contact us. We’ll be happy to help.
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Vodafone Care on 111 or [protected] from your Vodafone mobile phone or visit www.vodafone.in whenever you need to contact us.We’ll be happy to help.You will need Adobe Acrobat to open the attached ebill. If you don’t have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html Please ensure that your Web/IT/ Email administrator permits Emails with attachments.
Happy to help,
Vodafone Care

T: 111
M: [protected]
Email: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Terms & Conditions : The Subscriber understands that transmission via internet is not encrypted and that emails are not considered as a secure means of transmission. The subscriber acknowledges and accepts that such un-secure transmission methods involve the risks of possible interception by third party/ies, unauthorized alteration / usage of data, for whatever purposes. The subscriber specifically agrees to exempt Vodafone India Limited and its affiliates (“Vodafone ”), from any and all responsibility/liability arising from such misuse and agrees not to hold Vodafone responsible for any such misuse and further agrees to hold Vodafone , free and harmless from all losses, costs, damages, expenses etc. that may be suffered by the subscriber due to any errors and / or delays, unauthorized interception / usage / alteration by third party and the subscriber agrees that the same shall not be considered as a breach by Vodafone of any confidentiality obligation under any law, agreement, statute, circular, rules, regulations or directive/s. The Subscriber understands and agrees that Vodafone does not take any liability of non-receipt of the emails due to internet service provider’s server problem, bad/slow connections or any other technical issue at their end or the subscriber's end. Failure on part of non-receipt of the statement on email by the subscriber will not avoid the subscriber's liability for the charges incurred on Vodafone Connection and payment thereof. The subscriber shall be liable to make the payment for the charges on the statement within the payment due date. The use and storage of any information including without limitation, password, billing details, call details, bill amount, and any other information available on the subscriber’s personal computer or any device is at customer’s own risk, sole responsibility and liability. Vodafone reserves right to withdraw, add to or modify, electronic transmission of bills from time to time, without any notice to the subscriber. Nothing contained herein shall prejudice or affect the terms and conditions of the customer agreement form (CAF). The terms and conditions of this facility shall be in addition to and not in derogation of the terms contained in the CAF. Under no circumstances, including negligence, shall Vodafone or anyone involved in creating, producing, delivering or managing billing system, be liable for any direct, indirect, incidental, special or consequential damages that may result from the use or inability to use the facility..