[Resolved] Vodafone — Not Providing Hard Copy Bill | |||
I am very upset Vodafone Pospaid Connection. I convert my prepaid to postpaid in January 12. Since then I am not getting hard copy bill at my registered billing address. I have sent mails many times to Vodafone Care. It called many times to Vodafone Customer representative by phone. I requested many time for duplicate bill also. I also registered complaint. But I did not find any solution. They call me you have received the bill. But I did not. They are just making me fool and nothing. It seem they are not interested in providing bill at my billing address. Rabish Kumar My number is [protected] Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Mar 28, 2012 Vodafone India Customer Care's response Hello Rabish Kumar, Thanks for writing to us and for your time on the call. Trust we were able to help you with the required information. Kind Regards, Vodafone Customer Care, Delhi & NCR | |||
 4 Comments | |||
Comments
Hello Vodafone
I have been tired to make phone calls to customer care. I sent sms BNR to 111 many times but didn't get any result. I sent email to vodafone but did not get any result. Still I did not get my bill. Customer care representative say that Original Bill and Duplicate Bill both have been received Mr Rabish Kumar. I am Rabish Kumar. I did not receive any bill then why they are saying so. They are just making fool to their customers. I am very upset with its service.
If you cannot sent bill at lease tell me the procedure of disconnecting the service of Vodafone. I would be grateful for this kind deed.
On Wed, Mar 28, 2012 at 9:43 AM, Rabish Kumar <[protected]@gmail.com> wrote:
Dear Vodafone
Seven days have been passed and I did not get Bill at my mailing address. Worst service ... i have seen in my life. I called many times to customer care also. No one is willing to provide any right solution... just creating stress and nothing... I would be better for me to stop the service of Vodafone. Thank you thank you for your worst service.
On Fri, Mar 23, 2012 at 7:11 PM, Vodafonecaredel (DEL-NE) <[protected]@vodafone.com> wrote:
Dear Mr. Kumar,
Thank you for writing to Vodafone regarding the billing on your Vodafone mobile number [protected].
We would like to confirm you that as per our records, “Not to Print Bill” service was activated on your Vodafone account since dated 18/01/12, due to which we were unable to provide you the hard copy of your Vodafone bill. Hence, the same has been deactivated on dated 25/02/12.
We would like to inform you that as per our records, hard copy of your Vodafone bill for the billing period of 03/02/12 to 02/03/12, has been delivered at your registered billing address on dated 14/03/12. However, we have forwarded your request for hard copy of your Vodafone duplicate bill for bill dated 03/03/12, to our specialized Vodafone care team on dated 22/03/12. Your service request number is [protected]. We assure you that hard copy of your Vodafone duplicate bill will be delivered at your registered billing address with in 7 working days from the date of request taken i.e. 22/03/12. We request you to kindly wait for remaining period.
Assuring you with best of our services and we value your association with us.
Happy to help,
Umesh Pandey
Vodafone Care
Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
_____________________________________________
From: Rabish Kumar [[protected]@gmail.com]
Sent: 22-Mar-2012 12:27
To: [protected]@vodafone.com
CC:
Subject: Re: Duplicate bill on Vodafone mobile number [protected]
Hi
I am talking about Hard Copy Bill not E-Bill. I am not getting Hard Copy Bill at my mailing address. I have sent an SMS, BNR to 111, but I get revert sms of "System is busy, please try later. I seems that Vodafone is not going to give any solution. I am very upset with its service.
On Thu, Mar 22, 2012 at 11:43 AM, Vodafonecaredel (DEL-NE) <[protected]@vodafone.com> wrote:
Dear Mr. Kumar,
Thank you for writing to Vodafone regarding the duplicate bill on your Vodafone mobile number [protected].
We would like to inform you that as per our records we have already delivered your E-bill at your registered E-mail id on dated 06/03/2012 and the hard copy at your registered billing address on dated 14/03/2012. However, we have registered your request for duplicate bill with service request number [protected]. Hence, we assure you that you will receive the duplicate bill on your billing address within 7 working days from the date of request. Further, you may certainly check status of the payment received, amount due and the credit limit assigned to your Vodafone account on dialing 1111 (toll free).
Further, we would like to inform you that you may certainly check and download your Vodafone bill from your “My Vodafone” account. All you need to do is, follow the simple instructions mentioned below:
· Visit Vodafone website www.vodafone.in
· Select My Vodafone
· Select Delhi region
· Register in case you are a new user and you will get an option to receive your password via e-mail or SMS
· After selection any of these option you will receive your password within few minutes
· Enter the user ID as your Vodafone mobile number and the password
· Click on My bill
· Click on View bill
Further, if you have any concern kindly confirm us back so. that we can assist you in best possible manner.
Assuring you with best of our services and we value your association with us.
Happy to help,
Anit Kaur
Vodafone Care
Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
_____________________________________________
From: Rabish Kumar [[protected]@gmail.com]
Sent: 21-Mar-2012 10:22
To: vodafonecare.[protected]@vodafone.com
CC:
Subject: Not Getting Hard Copy Bill
Hello Sir / Madam
I have Vodafone postpaid connection since January. Since then I am not getting hard copy bill at my mailing address. I need hard copy bill. It is necessary for me. Before taking connection Vodafone executive promised that hard copy bill will be delivered time at my mailing address. I called customer care many times but I didn't find any solution. This month (perhaps on 14 march) one lady executive told me your bill has been sent and you will be delivered withing 2-3 days. Today is 21 March (the last date to pay my bill) but I did not get my bill yet. One thing more I need hard copy bill only. If I didn't get bill on e-mail, it doesn't matter.
I also have read this type of problems created by Vodafone on many online forums and sites. It seems Vodafone is not interested in providing hard copy bill to its customers. The company is only fooling people and promising false.
I hope you will solve my issue soon and send previous two month hard copy bill also. Otherwise I am free to switch to other operators.
--
Rabish Kumar
Mob: [protected]
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
--
Rabish Kumar
Mob: +91-[protected]
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
--
Rabish Kumar
Mob: +91-[protected]
I have been tired to make phone calls to customer care. I sent sms BNR to 111 many times but didn't get any result. I sent email to vodafone but did not get any result. Still I did not get my bill. Customer care representative say that Original Bill and Duplicate Bill both have been received Mr Rabish Kumar. I am Rabish Kumar. I did not receive any bill then why they are saying so. They are just making fool to their customers. I am very upset with its service.
If you cannot sent bill at lease tell me the procedure of disconnecting the service of Vodafone. I would be grateful for this kind deed.
On Wed, Mar 28, 2012 at 9:43 AM, Rabish Kumar <[protected]@gmail.com> wrote:
Dear Vodafone
Seven days have been passed and I did not get Bill at my mailing address. Worst service ... i have seen in my life. I called many times to customer care also. No one is willing to provide any right solution... just creating stress and nothing... I would be better for me to stop the service of Vodafone. Thank you thank you for your worst service.
On Fri, Mar 23, 2012 at 7:11 PM, Vodafonecaredel (DEL-NE) <[protected]@vodafone.com> wrote:
Dear Mr. Kumar,
Thank you for writing to Vodafone regarding the billing on your Vodafone mobile number [protected].
We would like to confirm you that as per our records, “Not to Print Bill” service was activated on your Vodafone account since dated 18/01/12, due to which we were unable to provide you the hard copy of your Vodafone bill. Hence, the same has been deactivated on dated 25/02/12.
We would like to inform you that as per our records, hard copy of your Vodafone bill for the billing period of 03/02/12 to 02/03/12, has been delivered at your registered billing address on dated 14/03/12. However, we have forwarded your request for hard copy of your Vodafone duplicate bill for bill dated 03/03/12, to our specialized Vodafone care team on dated 22/03/12. Your service request number is [protected]. We assure you that hard copy of your Vodafone duplicate bill will be delivered at your registered billing address with in 7 working days from the date of request taken i.e. 22/03/12. We request you to kindly wait for remaining period.
Assuring you with best of our services and we value your association with us.
Happy to help,
Umesh Pandey
Vodafone Care
Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
_____________________________________________
From: Rabish Kumar [[protected]@gmail.com]
Sent: 22-Mar-2012 12:27
To: [protected]@vodafone.com
CC:
Subject: Re: Duplicate bill on Vodafone mobile number [protected]
Hi
I am talking about Hard Copy Bill not E-Bill. I am not getting Hard Copy Bill at my mailing address. I have sent an SMS, BNR to 111, but I get revert sms of "System is busy, please try later. I seems that Vodafone is not going to give any solution. I am very upset with its service.
On Thu, Mar 22, 2012 at 11:43 AM, Vodafonecaredel (DEL-NE) <[protected]@vodafone.com> wrote:
Dear Mr. Kumar,
Thank you for writing to Vodafone regarding the duplicate bill on your Vodafone mobile number [protected].
We would like to inform you that as per our records we have already delivered your E-bill at your registered E-mail id on dated 06/03/2012 and the hard copy at your registered billing address on dated 14/03/2012. However, we have registered your request for duplicate bill with service request number [protected]. Hence, we assure you that you will receive the duplicate bill on your billing address within 7 working days from the date of request. Further, you may certainly check status of the payment received, amount due and the credit limit assigned to your Vodafone account on dialing 1111 (toll free).
Further, we would like to inform you that you may certainly check and download your Vodafone bill from your “My Vodafone” account. All you need to do is, follow the simple instructions mentioned below:
· Visit Vodafone website www.vodafone.in
· Select My Vodafone
· Select Delhi region
· Register in case you are a new user and you will get an option to receive your password via e-mail or SMS
· After selection any of these option you will receive your password within few minutes
· Enter the user ID as your Vodafone mobile number and the password
· Click on My bill
· Click on View bill
Further, if you have any concern kindly confirm us back so. that we can assist you in best possible manner.
Assuring you with best of our services and we value your association with us.
Happy to help,
Anit Kaur
Vodafone Care
Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
_____________________________________________
From: Rabish Kumar [[protected]@gmail.com]
Sent: 21-Mar-2012 10:22
To: vodafonecare.[protected]@vodafone.com
CC:
Subject: Not Getting Hard Copy Bill
Hello Sir / Madam
I have Vodafone postpaid connection since January. Since then I am not getting hard copy bill at my mailing address. I need hard copy bill. It is necessary for me. Before taking connection Vodafone executive promised that hard copy bill will be delivered time at my mailing address. I called customer care many times but I didn't find any solution. This month (perhaps on 14 march) one lady executive told me your bill has been sent and you will be delivered withing 2-3 days. Today is 21 March (the last date to pay my bill) but I did not get my bill yet. One thing more I need hard copy bill only. If I didn't get bill on e-mail, it doesn't matter.
I also have read this type of problems created by Vodafone on many online forums and sites. It seems Vodafone is not interested in providing hard copy bill to its customers. The company is only fooling people and promising false.
I hope you will solve my issue soon and send previous two month hard copy bill also. Otherwise I am free to switch to other operators.
--
Rabish Kumar
Mob: [protected]
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
--
Rabish Kumar
Mob: +91-[protected]
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
--
Rabish Kumar
Mob: +91-[protected]
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Vodafone — Hard Copy of the Bill not received
My name is Imran Haider Zaidi and I am using Vodafone Post Paid connection. My cell no is :[protected].I am using this no from the past 3 or 4 months. But from past 2 months I have not received any hard copy of my bill.
Kindly Look into the matter