[Resolved]  Vodafone — Number portability : [protected] (highly disappointed with the vodafone services)

Address:

Mumbai City, Maharashtra

I have recently ported my number from airtel to vodafone. I had raised the porting request on 3rd sept 2012 and later i have received the sim card and handed over my documents to vodafone official rajesh came from systematic knowledge services pvt. Ltd. Andheri east, mumbai.
Now from yesterday i. E. 18th sept 2012, my airtel sim cards is disconnected but my vodafone sim has not been activated yet. After number of follow ups on customer care nothing fruitful came up, then i went to vodafone store mulund, mumbai to raise the concern.
Their i was assisted my miss ayesha shaikh their i raised the same concern stating i had some urgent meetings over the phone and my number is inactive, so i was suggested that i should buy new connection meanwhile my number get activated and this new number will be activated in maximum 4 hrs, so i bought the new number-[protected], but as usual this number is not yet been activated and when i called customer care i have been told that i takes 24 hrs to activate the number and i have been misguided by vodafone store official.

When i asked about my porting number i. E. [protected] i have been asked for the sim card number, after providing my number i have been told that my number is activated but the sim card number is mismatching they cannot do anything i have to go to vodafone store and buy another new sim card and have to get it activated.

Now considering the whole scenario in i have got following complaints and impression for vodafone:

1. Most important customer care is not helping and is of no use. Even if i go to vodafone store they sell me new sim just to sell more connection by hook or crook. They say lies for it.

2. New sim card provided for in lieu of porting my number[protected] is waste, i have to go to vodafone store and again buy new sim. What about the cost of previous sim card cost? Who will bear the cost? Attached is the receipt for the same.

3. Due to so much urgency i bought another new number [protected] but number did not get activated in 4 hrs as said by miss ayesha shaikh @ vodafone store mulund, mumbai. I think it was just to sell another new connection to the customer by lying to customer ignoring his urgency.

4. Official came from systematic knowledge services pvt. Ltd. Andheri east, mumbai they do not answer any calls i have been trying to reach them from past 2 days, even on their receipt they have written the wrong number

5. For escalating the issue email id provided by the customer care i. E. Vodafone. [protected]@vodafone.com is also not right. They just want to get rid of the customer even by providing wrong information.

This is my final try to reach to vodafone services to get my problem resolved please help me out as i have very urgent meeting and official work. I am very much disappointed with the vodafone services i would have not ported my number to vodafone if i new this kind of fake services from vodafone.