[Resolved] Vodafone — Poor Customer service Lack of information provided | |||
Hi I have recently decided to Port Four of my number to Vodaphone number to use the TCS CUG group plan. 1. One number [protected] has yet not been ported. That number has remained out of service for over two weeks now. I am unable to get a clear answer from the Customer Support as to WHY HAVE THEY NOT ACTIVATED THE NUMBER. This phone was an airtel number before and a postpaid number. I have also recieved a bill from Vodaphone for this number 2. Another number which has been ported from Airtel to Vodaphone I have recieved messages stating that the bill amount is Rs 800 and has crossed the limit and the phone outbound calls were blocked within 7 days of number getting ported and without the first bill having been Generated for the same. This happend without any notification, upon calling customer support the support guy was insistent that I do the full payment at once in order to get the number activated. I have no idea where they set my limit without my knowledge. The amount that they were showing was an undiscounted amount as per the CUG plan but still the service analyst insisted that the payment has to be made in full within 7 days of my number getting started. 3. The bills of four numbers that have been sent to my email cannot be identified as to which bill is for which number as there is no mention of number on them and the files are password protected. I recieved the bills within 14 days of my numbers getting activated I have no clue about what is the actual billing cycle. Customer Support does not reply to queries they instead stick to scripts and keep talking like a machine and quiet frustrating. Regards Baishali Was this information helpful? | |||
Dec 6, 2016 Complaint marked as Resolved Verified Support Oct 16, 2012 Vodafone India Customer Care's response Hello Baishali, Please let us know an alternate contact number here http://tinyurl.com/79emtab and a convenient time between 9AM and 6PM, so that we can assist you better. Regards, Vodafone Customer Care, Delhi & NCR | |||
 12 Comments | |||
Comments
Vodafone — Very poor customer care service
Poor customer serviceI made a request for Rs 22 Plan (Night speak).your execute told me that he will activate within 24 hours.After 24hrs again I made a call to call center.The other execute picked the phone.He dont know how to talk to customer.Even thought I was taking politly, he told me nearly 11pm it will activated.but till now no activation process is happened.I never saw this kind of poor service from anyone in which the executive dont know how to talk to the customer. Again today I am trying to call customer care, not picking the call and put the IPL matches offers. stupid service, really worst service...
And Vodafone block my number. I cant call to the customer care. What a poor service
One suggestion from my side to Vodafone Company. Day by day you are loosing your customer not because of the offers what do you have. But because of the poor service made by your customer care executives. Not pinking the phone, put the phone on hold, disconnect the line etc...
Change the Customer Care gain the Valuable Customers...
Regards,
Imran
Dear Sir,
This is to inform you that my vodafone no. is [protected] which is i am ussing sine last 1 year and suddenly i have cheked bill in which they have charge me some amount as SMS special no. regarding that i have spoken with there customer care at Girisg Park Kolkata and they inform me that they had send me sms for providing srevies and as per there asssurance that from this time you paid and from next time you will not received bill for the said facility for which i have paid amount, Further since last two bills again they are charging which is totaly wrong.
Hence request you kindly take up the matter with vodafone and provide me TRAI contact details for my further action.
This is to inform you that my vodafone no. is [protected] which is i am ussing sine last 1 year and suddenly i have cheked bill in which they have charge me some amount as SMS special no. regarding that i have spoken with there customer care at Girisg Park Kolkata and they inform me that they had send me sms for providing srevies and as per there asssurance that from this time you paid and from next time you will not received bill for the said facility for which i have paid amount, Further since last two bills again they are charging which is totaly wrong.
Hence request you kindly take up the matter with vodafone and provide me TRAI contact details for my further action.
Vodafone — Lack of customer survice
i'd activated my message card in morning at 8.00 am...and till now i had'nt get the credit of free messages...m trying to call vodafone executives from customer care but i wont get connected...when ever i try to get connected to voda executives it wont get connected to my number and comes to the main computerized main menu...i had tried many many times but in vain...it also cutting my mony just for nothing...also this is my new number which i had purchased last month but receive unknown calls and messages unnecessarily...when i called customer care from some other way then they said that your number was in postpaid use but get deactivated3months before...i want to ask then why they wont deactivate the services on that number or why they bring out that earlier used number in market for again use...
This is the complaint on Vodaphone
THIS IS A SERIOUS COMPLAINT ABOUT MY IPHONE NO [protected]
Refer to my SMS sent to Vodaphone helpline Jul 10, 2008 8:12 pm which reads
'Refer complaint no[protected] registered at 6.30pm.
Regret I had to call your centre more than six times but could not get the supervisor nor solve my problem.
I had told my problem to one guy at 6;30pm then to Mr Ajit Vichani at 7:15pm, then a couple of times again when the line got disconnected. I called Mr Razi at 7:25pm and I asked for the supervisor who was Mr Santosh but they refused to help me and declined to talk. I again requested for the supervisor this time one Mr Jitender but again the line was cut.
I COMPLAIN THIS IS A VERY SERIOUS MATTER, I REPEAT A VERY SERIOUS MATTER.'
Your office is totally not helpful as the information is required from me which is ridiculous and also you do not solve my problem of not able to get the server on my iphone.
The message I get is
"Safari could not open the page because the server stopped responding"
Please note the solution should be done by you and not by me coming to your centre or my telling you information which is not for me to tell (the information you need is with you).
I ONCE AGAIN TELL YOU IF YOU DO NOT DEPUT SOMEONE TO MY PLACE TO RESOLVE THIS PROBLEM OF NO SERVER AVAILABILITY I WILL NOT (I WILL NOT) MAKE ANY PAYMENT DUE TO YOU AS I AM NOT GETTING THIS SERVICE FROM YOU.
THIS MATTER HAS TO BE SOLVED BY YOU TO PERSONALLY COME AND SOLVE OTHERWISE YOU CAN FORGET ANY BUSINESS WITH YOU AND ALSO BE PREPARED FOR THE NEGATIVE IMAGE VODAPHONE WILL FACE.
I AM SHOCKED AT YOUR CUSTOMER SERVICE AND THIS RAISES SERIOUS CONCERN ABOUT YOUR AD "HAPPY TO HELP YOU". I DOUBT THIS AND AM SURE IF YOU DO NOT RESPOND FAST YOU WILL SOON LOOSE YOUR ADVANTAGE AND NO MORE WILL YOU RUN SUCH AN AD AS YOUR QUALITY OF SERVICE IS VERY VERY POOR.
Regards
THIS IS A SERIOUS COMPLAINT ABOUT MY IPHONE NO [protected]
Refer to my SMS sent to Vodaphone helpline Jul 10, 2008 8:12 pm which reads
'Refer complaint no[protected] registered at 6.30pm.
Regret I had to call your centre more than six times but could not get the supervisor nor solve my problem.
I had told my problem to one guy at 6;30pm then to Mr Ajit Vichani at 7:15pm, then a couple of times again when the line got disconnected. I called Mr Razi at 7:25pm and I asked for the supervisor who was Mr Santosh but they refused to help me and declined to talk. I again requested for the supervisor this time one Mr Jitender but again the line was cut.
I COMPLAIN THIS IS A VERY SERIOUS MATTER, I REPEAT A VERY SERIOUS MATTER.'
Your office is totally not helpful as the information is required from me which is ridiculous and also you do not solve my problem of not able to get the server on my iphone.
The message I get is
"Safari could not open the page because the server stopped responding"
Please note the solution should be done by you and not by me coming to your centre or my telling you information which is not for me to tell (the information you need is with you).
I ONCE AGAIN TELL YOU IF YOU DO NOT DEPUT SOMEONE TO MY PLACE TO RESOLVE THIS PROBLEM OF NO SERVER AVAILABILITY I WILL NOT (I WILL NOT) MAKE ANY PAYMENT DUE TO YOU AS I AM NOT GETTING THIS SERVICE FROM YOU.
THIS MATTER HAS TO BE SOLVED BY YOU TO PERSONALLY COME AND SOLVE OTHERWISE YOU CAN FORGET ANY BUSINESS WITH YOU AND ALSO BE PREPARED FOR THE NEGATIVE IMAGE VODAPHONE WILL FACE.
I AM SHOCKED AT YOUR CUSTOMER SERVICE AND THIS RAISES SERIOUS CONCERN ABOUT YOUR AD "HAPPY TO HELP YOU". I DOUBT THIS AND AM SURE IF YOU DO NOT RESPOND FAST YOU WILL SOON LOOSE YOUR ADVANTAGE AND NO MORE WILL YOU RUN SUCH AN AD AS YOUR QUALITY OF SERVICE IS VERY VERY POOR.
Regards
I use Vodafone services and my sim falls under the scheme introduced by them by the name of "Friends and Family". I receive messages on my cell saying recharge by this much and further this will happen. When I do it then it does not get charge and when appoched customer care they say that it is not for your sim as it is under scheme. So my fight is that if they send bulk messages then why don't they mention that it will not apply to sim's those are under scheme.
Approaching consumer forum for the first time. Hope that an appropriate action would be taken.
Approaching consumer forum for the first time. Hope that an appropriate action would be taken.
Vodafone — lack of responsibility
hi,this is viswakanth i purchased one vodafone prepaid sim with mobile number [protected] which is on 10th of this month, located near forum .I clearly explained my urgency and also told them to activate the sim as soon as possible .Also that vodafone customer care person also assured me that she will activate very soon with in 24hours.but that did not happen for two days, so i took my busy time went to vodafone center personally i spoke my problem got the solution temporarily.cause i now suffer with another problem, these negligent people did not submit my documents to main office, so they unsuscribed my incoming and outgoing, thereby iam really impatient for these acts. Don't they feel sense of responsibility it is not just to say that "happy to help".do deeds wat they say?so please look into the matter and solve my problem.
My connection is prepaid & my no is [protected] without information, without any clarification they had stop the services of outgoing, i am not able to call anybody they had stop the services at evening time.
The thing is that if suddenly happen anything seriously and they had stop the outgoing services, if thing has been damage at my home who will be responsible for that.without any clarification how they stop the outgoing.i need the Compensate of Rs 10000 for there such behaviours.
Pls take the action ASAP
thank®ard,
Anil Singh
[protected]
The thing is that if suddenly happen anything seriously and they had stop the outgoing services, if thing has been damage at my home who will be responsible for that.without any clarification how they stop the outgoing.i need the Compensate of Rs 10000 for there such behaviours.
Pls take the action ASAP
thank®ard,
Anil Singh
[protected]
Vodafone — Poor Customer Services
To Dear VodafoneI am one of your customer Krishan Bhardwaj having no [protected], I am Sick of your poor Customer services i am trying to Talk in Customer care but i cant get in touch with them, I have visited your vodafone store i have waited there for 2 hrs but my no doesnt come. Please help your customers
regards
Krishan Bhardwaj
[protected]
Vodafone — Poor Customer support
I am very upset with the customer care of vodafone because of which I have already lost a lot of money for no reasons.I tried calling them 100's of times but no response.One chat service got activated by mistake and it took vodafone more than 6 months to get that service deactivated.i had to take round of visits several times at vodafone store to get this fixed.By then it caused me around 300 bucks and a lot of mental frustration.
My number is [protected].And it is registered on the name of Kinni chaudhry(my cousin).I am using this number for over 2 years now.
Regards,
Naveen Rai.
naveen.[protected]@tcs.com
naveenrai.[protected]@gmail.com
([protected])
Vodafone — lack of information
Hi Vodafone,Request a responsible person to get in touch with me for my query.
Today i recharged my no for rs.299 as i was told that with this i will get 400 odd mins for all subscribers however i got only .5 paisa.
i caught the dealer and asked him for the balance ? for which he said u asked me for the recharge now it's done but i got no balance with it? so he called a person in vodafone who handles these dealers and he at first told that i had got an international calling recharge done ?
i was surprised ? i called vodafone cc,this female was helpful and told me there was no plan on 299 and i can talk to the dealer as to what he has done? i made her speak to the dealer. dealer again called vodafone and that guy ASSURED me that i will my balance after service deduction. i was not satisfied with the answer as i had got many differnt by now so i called vodafone cc and this guy named Sunil Kumar (chandigarh vodafone customer care) who told me this 299 had a scheme of 6 gb for whatever month n i told him i was obliviuos of this info to which he said ''why don't u use net for two months''? wow i was really expecting this kind of service from vodafone when you draw your customers purely by playing with there emotions ! dear whoever is reading from vodafone i polietly ask you to help n give me talktime atleast ?! atlast one person some TL of Sunil spoke and was asking to call back like i have no business than calling vodafone and pleading?
regards,
Preeti
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Vodafone — Poor customer service
I made a request for Rs 22 Plan (Night speak).your execute told me that he will activate within 24 hours.After 24hrs again I made a call to call center.The other execute picked the phone.He dont know how to talk to customer.Even thought I was taking politly, he told me nearly 11pm it will activated.but till now no activation process is happened.I never saw this kind of poor service from anyone in which the executive dont know how to talk to the customer. Again today I am trying to call customer care, not picking the call and put the IPL matches offers. stupid service, really worst service...One suggestion from my side to Vodaphone company. Day by day you are loosing your customer not because of the offers what do you have. But because of the poor service made by your customer care executives. Not pinking the phone, put the phone on hold, disconnect the line etc...
Change the Customer Care gain the Valuable Customers...
Think of this...