[Resolved]  Vodafone — Postpaid balance information

Address:

Ernakulam, Kerala

Dear Sir,

One of Vodafone executive contacted me to take a postpaid connection with Vodafone in a tariff of monthly payment Rs499/- , with 1500 local mins, 500 STD mins, and 500SMS per month. I asked about the usage details, I can get from the service provider. He promised as I can get all information from service portal.
After I got the connection Vodafone is giving only about the unbilled amount, which doesnot include the details local, STD, and text messages that i couldn't get the details about the balance minutes or messages. All these information will come only in bill.

So I feel its a cheating by company as they offer for 1500+500 minutes for a month, and not suppose to know about the balance minutes. I registered complaint with the customer service and they informed that they dont have such option to get these details. Do you think this is the trick of the company to market the product with few services and consumer are getting tricked while they are using those services also we have to pay the money as it comes in bill.

please reply if you feel these multinational companies are exploiting us without giving proper services and I can get any justice for being cheated.

My name: Mathews Wilson
Vodafone Number: +[protected]
email: [protected]@gmail.com

Expecting your reply ASAP
Regards
Mathews