[Resolved]  Vodafone Postpaid — failure to activate SIM in 48 hours

I took a duplicate SIM card from Vodafone on 12 December 2009. This was done since i had put a block on the existing SIM after having had my mobile stolen.

Vodafone failed to activate the SIM card for 48 hours after committing a 2 hour deadline. They responded to my calls to their Customer Care department by asking me to call again or wait for an additional hour. On 12th Vodafone committed that they will resolve the issue by 13th morning.

The whole of next day the same situation continued till i was told on the 13 th night that the SIm will be activated on Monday morning. On Monday morning (14th Dec) i was told by on of the supervisors at the customer centre that there is a problem with the SIM and i will be sent the new SIM by 1 in the afternoon at my office address

I called at 1.30 PM in the afternoon on the status of the new SIM and I was told that someone had already left the office with the SIM and would reach me anytime. At 9 PM when i called the customer service again they specified that since i had not completed the request for the duplicate SIM, they have not delivered it and if i need on i could wait for 24 more hours.

I have just sent a mail to Vodafone to cancel my connection and will now have to move to another service provider. I have had this number for the last 5 years and it willbe difficult for me to communicate the change of number to my professional and personal associates. There are various forums where i had given this number as the contact number and the change of number because of a move to another service provider has the potential to bring about monetary losses.

The experience i went through is nothing short of customer abuse from the way i see it. I had no option but to succumb to what ever was being told to me and i was taken for granted through the whole process.