[Resolved] Vodafone Postpaid — failure to activate SIM in 48 hours | |
I took a duplicate SIM card from Vodafone on 12 December 2009. This was done since i had put a block on the existing SIM after having had my mobile stolen. Vodafone failed to activate the SIM card for 48 hours after committing a 2 hour deadline. They responded to my calls to their Customer Care department by asking me to call again or wait for an additional hour. On 12th Vodafone committed that they will resolve the issue by 13th morning. The whole of next day the same situation continued till i was told on the 13 th night that the SIm will be activated on Monday morning. On Monday morning (14th Dec) i was told by on of the supervisors at the customer centre that there is a problem with the SIM and i will be sent the new SIM by 1 in the afternoon at my office address I called at 1.30 PM in the afternoon on the status of the new SIM and I was told that someone had already left the office with the SIM and would reach me anytime. At 9 PM when i called the customer service again they specified that since i had not completed the request for the duplicate SIM, they have not delivered it and if i need on i could wait for 24 more hours. I have just sent a mail to Vodafone to cancel my connection and will now have to move to another service provider. I have had this number for the last 5 years and it willbe difficult for me to communicate the change of number to my professional and personal associates. There are various forums where i had given this number as the contact number and the change of number because of a move to another service provider has the potential to bring about monetary losses. The experience i went through is nothing short of customer abuse from the way i see it. I had no option but to succumb to what ever was being told to me and i was taken for granted through the whole process. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 37 Comments | |
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hai post email id ?
vodafone/ post paid — sim card registrationn failed since 4 days
PLEASE HELP ME...!!!October 7th i was entered into the fake (fraud) world of vodafone postpaid... past 3years i was a prepaid customer of vodafone but what to do... they tragged me into this problem..
from 15th Oct no signal in my mobile.. its displaying sim card regist failed. i Called the person who changed my prepaid to post paid through frequent phone calls.. past 4 days but no use they did not do anything only phone bill gone high
The reason behind this is i was out of station from 14th for my personnel work.. they called me that time i have clearly told them that i am not available for a week even though they did not bother about it and they haven't informed me about disconnecting my mobile signal.
til now the same thing is happening, , (after monday only i will be back to my place) I AM IRRITATED LIKE ANYTHING IN MY LIFE NEVER .
PLEASE HELP ME IF ANYBODY KNOWS ANY CONSUMER LAWYER CONTACT NO. PLS MAIL ME, I WANT TO CONSULT ABOUT FILING A CASE REGARDING THIS PROBLEM
Vodaphone / intouch Solutions — Prepaid to postpaud
It has been about one week my prepaid connection has not been transferred to Postpaid .I have submitted all the Doc & 250 but still no response . My prepaid no is alreadi deactivated but now they are not activated my post paid.Now if my No. Is not activated i will file a complain to consumer court
Vodafone/ Postpaid connection — Non activation of connection
I bought an add on no ( [protected]) to my previous post paid ( [protected]) connection 5 days back. It was told that no will be activated within 48 hours. Address verification has been done and is positive as well. Still that no has not been activated. Please do the needfull.Vodafone SIM CARD (Postpaid) — SIM Card Activite Failed
I balu is a postpaid customer of Vodafone ([protected]) This number not activite past last week. If I repeated calls to there customer care. I dint get good response wen i wanted to talk to superviser no one attended my call n call was put on hold n finally disconnected its very harrassing bein customer of such a big telecom companyVodafone — Post Paid Number Sim Not Activated
Dear Sir/MadamI have migrated my pre-paid number +91-[protected] for poatpaid. As they have promised for activation within 48 hours but it is not activated;
1. I have paid 250 Rs on 16th June 2009 to Vodafone authorise dealer M/s Intouch Solution Pvt. Ltd., B-66, Narina Industrial Area Ph-II, New Delhi-110028
2. Receipt number--13772
.
Thanks and regards,
Deepak Kumar Kaushik
vodaphone mobile phone connection — failure to activate the phone connection
i had applied and paid for a campus offer in BITS-Pilani-GOA campus on 30 July 2009, for my son Dhananjay Sathe- who has just joined the course at BITS. Inspite of repeated tele call and reminders, this number – [protected] has not been activated.i am very angry with your company -that you are unable to activate a mobile phone -it has been four days already.
Kindly DO SOMETHING ABOUT THIS AS SOON AS POSSIBLE
goverment servent — not activated pre to postpaid sim
i have paid the mony but out of my two sim card off chemist postpade plan one new one is get activated but one prepade to postpade is till not activated till from one month.i ask to many time in airtel franchise but they say that it will activate soon please do it
from wardha maharashtra.
Times Of India — Activation of vodafone sim
Dear Sir,THIS IS FOR YOUR INFORMATION THAT, I'M A VODAFONE USER I HAVE A CALL FROM MR.SANJAY [TELLY CALLER IN BIG IT SOLUTIONS PVT.LTD B-103, OKHLA IND.AREAPHASE - 1, NEW DELHI - 20 PH :[protected], [protected], [protected]] ON 8th OF JULY 09 REGARDING PURCHASE A POSTPAID PLAN BUT I HAVE A PREPAID CONNECTION, HE BRIF ME POSTPAID PLAN, I SAID OK... HE TOLD ME MY OLD NO. CONVERTED TO POSTPAID FROM PEPAID, AND HE SENT HIS PERSON AS ON DATED 10/7/2009 FOR DOCUMENT AND PAYMENT COLLECTION I'LL GIVE HIM ALL DOCUMENT AND RS/- 250, AFTER 25 DAYS, WE ARE FOLLOW-UP FOR ACTIVATION AND CONFIRM MY ADDRES AND NAME 8-9 TIMES ON PHONE, THEY SHOULD NOT GIVE ME FAVERABLE REPLAY, THEY SHOULD NOT TRANSFER MY LINE TO THE SENIOUR PERSON NAD DISCONNECT MY LINE FOR LAST WEEK, AFTER THESE ALL EXRCISE STILL MY CONNECTION NOT ACTIVATED .
PLEASE HELP ME WHAT CAN I DO ...
REGARDS
Rama Shankar
Vodafone Postpaid Connection — 48 hours activation time failed
I had purchased a Vodafone Post paid card thru' their web site on 7th Nov '09 I gave them all the documents and their charges of Rs. 350.00 in cash. It was assured by the Vodafone representative that the the card will be activated within 48 hours. However, to my surprise to day after 96 hours this card is not activated. I feel cheated by the Vodafone, as they do not have any answer for this false commitment. Please guide so that proper action can be taken.Vodafone - Postpaid Connection — SIM NOT ACTIVATED
Dear Sirs,I am using the vodafone postpaid no. [protected] for the past 3 years. 15 days back I lost my phone and got a duplicate SIM (SIM No. :- [protected] ) at my billing address after talking to customer care.
I want to inform you that the SIM received has not been activated so far. I have also registered my complaint with customer care 2 times but there is no response.
I request you to please get my SIM activated as soon as possible.
With regards,
Rajat Adlakha
Vodafone — not worthy
hello sir/madam,This is lokesh from chennai.i'm using vodafone prepaid for past 1 yr.There are many probs in tis network and if to correct those we have to contact them..but there is no proper response for the query...but they are advertising as"happy to help","wherever u go,our network follows"and logos with cartoons...they are just fit for advertising alone,they forgot that they are running telecommunication network and not an advertising company.most of the vodafone consumers are unsatisfied with their help.its easy to throw away the network and get into another.but we have rights to question against wrong ones and so i'm.i request u to take any sufficient action over it..thank u
yours truley,
A.lokesh
I too have a same problem..I see quite a few similar complaints raised here.. but nobody has responded to any of the complaints.. is it just a "post your experience" forum or somebody takes any action?
Hi,
My number is [protected]- hyderabad, I am the customer of vodafone from 4 years and since I have an other connection, I wanted to cancel this connection.
I called up customer care and they transferred me to retention. There I was given an option of 49/- monthly rental plan. I just thought of it and called them back after couple of days for change of plan. The customer service agent assured me and promised of changing the plan and said that the request number is not required, as I am forwarding your request.
After few days, when I called them they said that the plan is not changed and still I am in 249/- plan.
I don't know, what service???? does the vodafone customer care has. I even spoke to one of the team leader, (pavan or someone, i don't remember), after waiting for 40 minutes, he disconnected my call.
This is Non sense and the behaviour they show towards the customers. I even mailed to one of the manager, but there was no response. This reflects how, even the manager work and there is no difference b/w the agent and manager.
If you really have a concern, call me and get it settled, or else I am cancelling the connection tomorrow and let the people see how you people are worse.
My number is [protected]- hyderabad, I am the customer of vodafone from 4 years and since I have an other connection, I wanted to cancel this connection.
I called up customer care and they transferred me to retention. There I was given an option of 49/- monthly rental plan. I just thought of it and called them back after couple of days for change of plan. The customer service agent assured me and promised of changing the plan and said that the request number is not required, as I am forwarding your request.
After few days, when I called them they said that the plan is not changed and still I am in 249/- plan.
I don't know, what service???? does the vodafone customer care has. I even spoke to one of the team leader, (pavan or someone, i don't remember), after waiting for 40 minutes, he disconnected my call.
This is Non sense and the behaviour they show towards the customers. I even mailed to one of the manager, but there was no response. This reflects how, even the manager work and there is no difference b/w the agent and manager.
If you really have a concern, call me and get it settled, or else I am cancelling the connection tomorrow and let the people see how you people are worse.
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Vodafone — Postpaid not activated after 10 days
I changed my calling plan. It was prepaid and I paid for converting in postpaid. But they just do verification daily but so far it has not been converted. They are telling lie that my land lord conformed that I have shifted. But it is not so.I am requesting for taking action against vodafone and to get my money returned with penalty.