[Resolved] Vodafone Postpaid — failure to activate SIM in 48 hours | |
I took a duplicate SIM card from Vodafone on 12 December 2009. This was done since i had put a block on the existing SIM after having had my mobile stolen. Vodafone failed to activate the SIM card for 48 hours after committing a 2 hour deadline. They responded to my calls to their Customer Care department by asking me to call again or wait for an additional hour. On 12th Vodafone committed that they will resolve the issue by 13th morning. The whole of next day the same situation continued till i was told on the 13 th night that the SIm will be activated on Monday morning. On Monday morning (14th Dec) i was told by on of the supervisors at the customer centre that there is a problem with the SIM and i will be sent the new SIM by 1 in the afternoon at my office address I called at 1.30 PM in the afternoon on the status of the new SIM and I was told that someone had already left the office with the SIM and would reach me anytime. At 9 PM when i called the customer service again they specified that since i had not completed the request for the duplicate SIM, they have not delivered it and if i need on i could wait for 24 more hours. I have just sent a mail to Vodafone to cancel my connection and will now have to move to another service provider. I have had this number for the last 5 years and it willbe difficult for me to communicate the change of number to my professional and personal associates. There are various forums where i had given this number as the contact number and the change of number because of a move to another service provider has the potential to bring about monetary losses. The experience i went through is nothing short of customer abuse from the way i see it. I had no option but to succumb to what ever was being told to me and i was taken for granted through the whole process. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 37 Comments | |
Comments
Your vodafone service is really very very poor, i purchased a pstpaid sim by it has been now 4th day but still it has not been activated very poor & very bad service of vodafone.i called for this no:[protected] she is not at all responding is this the way of service really very bad,
i wanted my sim should activate now my no:[protected], the action should be taken now or else ill disconnect this no.
i wanted my sim should activate now my no:[protected], the action should be taken now or else ill disconnect this no.
Vodafone — Postpaid connection is not activated
Dear Sir / MadamI Pravin N. Rajgure Taken a postpaid connectionon on 10/05/2010 from your Thakur Village Kandivali East Vodafone gallary my number is [protected] .
Still Number is not active even i am not getting any kind of service for the same.
I am having a follow up with your vodafone gallery with Mr. Vishal since 10/05/2010 .
I have submited all documents which is required for a connection.
Kindly look into the matter.
Please do the needful.
Pravin N. Rajgure.
[protected]
Globegate Group will prove worst company. so dont go with globegategroup.com or thehunterspark.com both web site doing forgery works
Vodafone-Postpaid Connection — SIM NOT ACTIVATED
I have received my sim care through an executive on 22/06/2010 but it is not still activated.I called the executives several times but they are not picking up my phone.Please try to solve this problem as I am not having any local number.Thanks/With Regards
Fahim
Your vodafone service is really very very poor, i purchased a postpaid connection ([protected]) on 07-09-10. it has not been activated yet, may i know the reason behind it. So i want to take action on this matter soon.
Plz contact regarding any detail
My contact no. is [protected].
My e-mail id is:- [protected]@gmail.com.
Plz contact regarding any detail
My contact no. is [protected].
My e-mail id is:- [protected]@gmail.com.
Vodafone Postpaid — Non Activation of my new connection
I recently returned to India after residing in Australia for quite a few years. I had been a Vodafone customer there and was happy with their service. So assuming the same i opted to get a vodafone connection in India as well.Went to the Noida sec 18 outlet on 08/12/10 and asked for a Prepaid connection and was told flatly by an employee named ANIL, and I quote, "boss all prepaid sims are sold out, go for a postpaid connection - It will start working in 2 hrs tops."
I must agree he was very polite and efficient and helped me chose a postpaid number[protected] and got all the forms, etc filled out properly. He when mentioned AGAIN before i was leaving the store after paying Rs 250 as a security payment in CASH ONLY, no credit cards allowed, no receipt was given to me either, he mentioned that "even in extreme cases, the connection gets activated within 4 hours, but usually before 2 hours." He also mentioned that courtesy me, he made his target on that day and he would get a higher commission or something to the same affect and wanted to thank me.
It has been well over 26 hrs (as of 0415PM, 09/12/10) that my connection hasnt been activated yet. Ive tried calling the vodafone customer care a few times now but they dont seem interested in answering their phone. All calls to the Sec 18, Noida store have gone unanswered as well. I am upset now and would like to get a few answers:
1) Why was I promised wrong things? - thats deceitful advertising and false publicity.
2) Why hasnt my phone been activated yet?
3) How much longer would i have to wait till it is activated?
4) Why wasnt i given a reciept for the Rs 250 payment I made to Vodafone employee Anil at the Noida store?
Anybody from Vodafone can email me at varunarora.[protected]@gmail.com or call me after they activate my phone at[protected]
Vodafone Mobile Postpaid Services — Since, 10 Days not Activated my Prepaid to Postpaid service by Vodafone Services and still they are only promises as a "we will start your service
Since, 10 Days not Activated my Prepaid to Postpaid service by Vodafone Services and still they are only promises as a "we will start your sevice!"And A VODAFONE People are Mr. Santosh([protected],[protected]), Miss.Varsha([protected])
Therefore, i hope to take into action about this Vodafone servise centres people.
KISHOR A NAIK
[protected]
Vodafone — Sim Card not Delivered in 48 WORKING HOURS
Hi,My VODAFONE Complaint Number:[protected]
I am Totally UNHAPPY, with the Kind of Service VODAFONE has given... I think you guys should GET RID of Happy to HELP YOU....
I LOST my phone and hence the Sim Card, on Sunday ie:30th Jan, i got my service terminated and asked what is the process to get a sim card...
Your Customer Service Executive promptly replied that SIM CARD will be delivered in 48 Working Hours....
I am using this number for almost 7 years now... had never changed my SIM, my sim was ORANGE SIM....
Now suddenly i realised that, IF I HAD BEEN TO VODAFONE STORE, i would have GOT MY SIM CARD in 1 HOUR....
THIS IS RIDICULOUS...... Now it is 3 Days... I AM WITHOUT A NUMBER.....
I SWEAR, once i am done with SIX MONTHS {As i have done a PRE PAID for my BLACKBERRY services} YOU are loosing one CUSTOMER for SURE....
I Wish i could PASS THIS Complaint to HIGHER Authorities.....
Many Thanks for your "HAPPY TO HELP Crap "
Hi Vodafone,
I have requeste two Vodafone connection ([protected], [protected]) on 25-April-2011.
Till now none among of them is activated while i promised by the sales person that it will be activated by 25th Night.
I have already requested to corporate connection person but i didn't get reply. Let me know what's the problem.
Concern person is requested to look into it.
Thanking you,
Subodh Gupta
[protected]
I have requeste two Vodafone connection ([protected], [protected]) on 25-April-2011.
Till now none among of them is activated while i promised by the sales person that it will be activated by 25th Night.
I have already requested to corporate connection person but i didn't get reply. Let me know what's the problem.
Concern person is requested to look into it.
Thanking you,
Subodh Gupta
[protected]
Good afternoon,
Sir/Madam
My connection has been blocked by Vodafone due to non recharge of cell for long time so I go to Vodafone care Gurudwara Road Gurgaon and received meeting token no 141 dt 17 Aug 2011 and meet with Mr Amit So he told me your no is blocked pre paid if you have required same no so we have start same no on Post Paid so I Fill up again my No Formalities and deposit Security and Told me 4 to 5 Hrs your phone again start on same no.
But Till time my No not started by Vodafone. This no running on my all records.Please clear my query as soon as possible.
Thanks & Regards
Vijay Kumar sheorain
Head- Admin& HR
an ISO[protected] certified company
Global Economic Advantage
402, 4th Floor, Tower D, Welldone Tech. Park
Sohna Road, Sec-48, Gurgaon 122001
Hand : +91 [protected]
Phone +[protected], 2, 3 Ext. No.-222
Fax +[protected]
Web www.thegea.com
Sir/Madam
My connection has been blocked by Vodafone due to non recharge of cell for long time so I go to Vodafone care Gurudwara Road Gurgaon and received meeting token no 141 dt 17 Aug 2011 and meet with Mr Amit So he told me your no is blocked pre paid if you have required same no so we have start same no on Post Paid so I Fill up again my No Formalities and deposit Security and Told me 4 to 5 Hrs your phone again start on same no.
But Till time my No not started by Vodafone. This no running on my all records.Please clear my query as soon as possible.
Thanks & Regards
Vijay Kumar sheorain
Head- Admin& HR
an ISO[protected] certified company
Global Economic Advantage
402, 4th Floor, Tower D, Welldone Tech. Park
Sohna Road, Sec-48, Gurgaon 122001
Hand : +91 [protected]
Phone +[protected], 2, 3 Ext. No.-222
Fax +[protected]
Web www.thegea.com
Vodafone — not activation of sim card from last 13 days
1) we purchase two post paid sim card of this No.[ [protected] and [protected] ] from Vodafone [ mobile service provider ] company on 8, august 2011 with complete documentation which is required . company promised to activate these two No. within 72 hours. but these No. is not activate yet on 20,august2011. we had completed several time in Vodafone store at sunder villah 12TH crossing road residency road, jodhpur. but they do not take any action against our complain from last 12 days .2) we want mobile connection on documentation of our business organization [ registration certificate ] as corporate connection but they don't approve to give connection on this basis after taking our company's registration certificate . first they promise us to give connection on behalf of company documentation and give two connection but after two days they neglect to give corporate connection and transfer connection on my own id prof. they don't return our company document yet.document could be gone in unsafe hands of any unknown person .
3) we had go there several time more than 7-8 rounds but they don't take any action yet.
Vodafone sucks!! I moved from Airtel to Vodafone and i feel like i made a big mistake. You guys are just not worthy enough to be paid a single rupee! I had raised a request for prepaid to postpaid, paid 250 Rs as security and it has been 4 days already and i do not have any active SIM. You guys are so minded that you don't understand if you have not activated the new SIM you should not atleast deactivate the working SIM!! Your call center is full of heads who act like government servents. [protected] is my number and tomorrow after raising so many requests/compaints i am going to raise one last request to port my number back to Airtel.
After 3 full days of submitting documents with retailer, and a full 24 hours past the 48 hour promised activation time frame, when I called up vodaphone customer care, he tells me that the documents never reached them! When I called the retailer they said that the agent collected documents 2 days ago. Now I wish I shouldn't never considered vodaphone in the first place. It was much better when it was Hutch earlier. Guess I should switch to Airtel. Atleast the customer care guys at Airtel work.
My Vodafone no is [protected] . I am a Vodaphone customer for nearly 10 years . Today ( 18/11/13) one of your person at sarat Bose road Vodafone outlet ( KolKata) compelled me to go for postpaid connection which was prepaid all throughout these years telling me it will be activated within 2 hrs. Now several hours have lapsed it is showing not registered to network . Since I am a doctor it is a professional hazard for me . Either you do the needful or I'm going to desubscribe your service and also six of my other family members will do the same.
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We believe that you have been contacted by our Customer care team and hope that your concern regarding number deactivation has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.
Regards,
Vodafone Customer Care.