[Resolved]  Vodafone Postpaid — payment not updated

made a payment of 16th dec 2009. not updated yet.

here is the details of the mails. scanned copy of bank statement and payment receipt attached in all the mail to vodafone.


To: nidhi.[protected]@vodafone.com
From: Swagat sarangi/Service/ITO/Delhi/RID
Date: 03/09/2010 12:27PM
cc: corporatecare.[protected]@vodafone.com
Subject: Fw: Request for the payment updation on your Vodafone number [protected]


hi varun,

thanks for your reply. as per your commitment 48 hours is over. and more of all my outgoing and incoming is bared. every time i send a mail, your reply comes after 48 hours with a word attached like sorry or regret. and then u want another 48 working hours. every time u forward the message to a specialized team who can just give a phone call, collect the details, wasting 12 hour of mine, and finally doing nothing (totally silent). then goes another mail and the same story repeats.

therefore i want my calls unbarred imidiate and updation of my payment within 24 hours. failing which, i will knock the door of consumer foroum.

-----Forwarded by Swagat sarangi/Service/ITO/Delhi/RID on 03/09/2010 12:05PM -----


To: "'swagat.[protected]@ricoh.co.in'" <swagat.[protected]@ricoh.co.in>
From: CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
Date: 03/04/2010 06:04PM
Subject: Request for the payment updation on your Vodafone number [protected]










Dear Mr. Sarangi,

Thank you for your e-mail dated 24/02/2010 regarding the payment updation on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you due to delay in replying your e-mail.

We would like to inform you that we have forwarded your concern to our Specialized Vodafone Care Team regarding the payment updation on your Vodafone account, the service request number for your reference is [protected]. We request you to kindly provide us 48 working hours so that we can do the needful.

We look forward to providing you with the best of our services at all times.

In case you need further assistance, do call or email us. We’ll do our best to help you.




Happy to help,



Varun Arora

Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : corporatecare.[protected]@vodafone.com

Website : www.vodafone.in









From: swagat.[protected]@ricoh.co.in [mailto:swagat.[protected]@ricoh.co.in]
Sent: Wednesday, February 24, 2010 6:37 PM
To: NIDHI NODAL (DEL)
Cc: CORPORATECAREDEL
Subject: Fw:



hi nidhi,

this is regarding updation of my payment. spoken to the floor manager twice after dialing 111. but payment not updated yet.

please find attached the details of my payment and resolve the issue at the earliest. for any clarification please speak to me on [protected].



thanks and regards



swagat sarangi



-----Forwarded by Swagat sarangi/Service/ITO/Delhi/RID on 02/24/2010 06:30PM -----

To: vodafonecare.[protected]@vodafone.com
From: Swagat sarangi/Service/ITO/Delhi/RID
Date: 01/13/2010 01:30PM
cc: [protected]@yahoo.com
Subject:

sir,

this swagat sarangi. mobile no. [protected]. i have made a payment of Rs. 2890.00 at your mahipalpur vodafone store on 16th Dec 2009 which has not been updated yet. i have made the payment through my icici debit card. i have visited the same vodafone store twice and found that they have entered my no. as [protected].they assured me to update me within 24 hrs but of no use. please find attached my bank statement and the recipient and update the same at the earliest.



thanks & regards



swagat sarangi