[Resolved] Vodafone Postpaid — Harassment at postpaid cancellation | |||
I had given a written request at Vodafone's office near Kellys Jn in Chennai on 8th March 2010. The CS executive told me that same will be done immediately and I will get the reund cheque by post in 45 days Thereafter many of their executives called me to retain, by offering various schemes etc., which I denied Now, while following up for the refund (surprising seeing a latest bill in May 2010), they are informing that service was cancelled on 11/03/10, but as per their records, one of their customer service executive "has spoken with me on 24/03/10 regarding re-activation for the mobile number [protected] and the same has been done as per my request" This is pure cheating. I have written to vodafone now that they should verify their recorded calls since I have never made such commitments on phone to their CS executives. Also I have made the request that the cancellation holds good from 11/03/2010 and I get the full refund immediately Suggest severe corporate punishment to vodafone for harassment of their customers like this Suresh Cherian Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
Vodafone Postpaid — Harassment with Vodafone
My wife was a vodafone corporate customer for last 3 years. But unfortunately she needs to give up connection ([protected]) as it was disconnected following a disputed bill from last August 2008. She was in conversation with corporate care personnel from Vodafone.In the mean time to continue her daily business she took over another connection, again from Vodafone([protected]).But this connection was unduly terminated from Vodafone after first month by establishing a relationship with the other connection. When she wanted to pay the due of Rs 700 against the due for the bill amount and walked in Vodafone Store RT Nagar, Bangalore, Executives from Vodafone store informed us that even if she pay the amount, the later connection couldn't be reactivated, as its related former number was still not settled.
In such position, she started getting constant calls from various collection agents hired by Vodafone for making the payment of the later connection. We explained to each one of them what has been told to us by Vodafone authorities. But to our surprise, suddenly on Saturday 21Feb 09, one collection agent came to our home and behaved with us in a very rude manner. He created nonsense scene in the apartment by way of his rude behavior. He was continuously pressurizing her and tried to convince he would re-activate the connection by his telephone calls immediately and not at all ready to admit the fact given to me by Vodafone authorities. This collection agent defined our explanation as 'story', which was nothing but insultation. He tried to threatened us as well. Consequently, he was told to leave the premises immediately without further delay.
Before this incident, we also complained in written to Vodafone Authorities in Karnataka region. My wife had complained against behavior of another collection agent, and we are again experiencing the same. It is quite pity that Vodafone does not have a mechanism to make aware of your own guidelines to their own collection agents.
If we do not receive any letter of apology from Vodafone, and if you do not let us aware of the steps taken by Vodafone to stop this nonsense activities, we will be forced to take necessary legal action against Vodafone. We have already discussed this matter with police authorities and consumer court in Bangalore. I am sure, this is not a matter to be taken lightly.
I am a vodafone custumer sincle last two years and ahave been very much punctual towards bill payment. This time my bill amount of June was Rs 3774/-. After getting it on my e mail I paid the bill through my net banking. Even after depositing my bill on time Iam unable to receive and make a call. I am in deep trouble due to non fuctioning of my vodafone. The customer care of Vodafone is worst than any thing
With regret
Arvind Kumar
[protected]
With regret
Arvind Kumar
[protected]
I want to stop my postpaid connection.my phone no-[protected].how to do it.plz tell me.my mobile number-[protected].You can call me in this number
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — Harassment with Vodafone
My wife was a vodafone corporate customer for last 3 years. But unfortunately she needs to give up connection ([protected]) as it was disconnected following a disputed bill from last August 2008. She was in conversation with corporate care personnel from Vodafone.In the mean time to continue her daily business she took over another connection, again from Vodafone([protected]).But this connection was unduly terminated from Vodafone after first month by establishing a relationship with the other connection. When she wanted to pay the due of Rs 700 against the due for the bill amount and walked in Vodafone Store RT Nagar, Bangalore, Executives from Vodafone store informed us that even if she pay the amount, the later connection couldn't be reactivated, as its related former number was still not settled.
In such position, she started getting constant calls from various collection agents hired by Vodafone for making the payment of the later connection. We explained to each one of them what has been told to us by Vodafone authorities. But to our surprise, suddenly on Saturday 21Feb 09, one collection agent came to our home and behaved with us in a very rude manner. He created nonsense scene in the apartment by way of his rude behavior. He was continuously pressurizing her and tried to convince he would re-activate the connection by his telephone calls immediately and not at all ready to admit the fact given to me by Vodafone authorities. This collection agent defined our explanation as 'story', which was nothing but insultation. He tried to threatened us as well. Consequently, he was told to leave the premises immediately without further delay.
Before this incident, we also complained in written to Vodafone Authorities in Karnataka region. My wife had complained against behavior of another collection agent, and we are again experiencing the same. It is quite pity that Vodafone does not have a mechanism to make aware of your own guidelines to their own collection agents.
If we do not receive any letter of apology from Vodafone, and if you do not let us aware of the steps taken by Vodafone to stop this nonsense activities, we will be forced to take necessary legal action against Vodafone. We have already discussed this matter with police authorities and consumer court in Bangalore. I am sure, this is not a matter to be taken lightly.