[Resolved]  Vodafone Postpaid — Pathetic complaint handling

Address:

Maharashtra

Hello

I was issued a bill amounting to Rs 1,00,619.73 /- (Sep 2011) for my postpaid Vodafone connection which exceeded my credit limit of Rs 9100 by significant amount. Moreover, rather than issuing any further clarification, my service was disconnected which is of great inconvenience since it’s the only business contact number known to my clients and colleagues and hence I am at complete communication breakdown. When I asked for an itemized bill, I was handed over a 40 page document listing out the data usage amounting to Rs 92,000 /- which i believe was stupid and inexplicable

I sent this complaint via an email to the customer care and didn't get any response untill i escalated it to the Nodal officer. Couple of weeks later I got a call from the vodafone agent who clarified that i was charged incorrectly and they did some adjustment and deducted around 88,000 from my bill. But, no justification was offered as to what was the reason for incorrect billing and on what ground was the specific amount dedcuted. I emailed the Appalette authority and got a call from certain Mr. Vijay Kank who was supposedly a higher escalation authority who told me that he won't ask for a single penny but I was again slapped a bill of 12k (including the previous balance after deducting 88k). I called Mr.Vijay again but he didn't rally bothered to respond

My problem here is that Vodafone offered no reasoning behind the discontinuation of my service for more than 30 days which put me at a significant loss and now rather than offering any sort of explanation or compensating for it, they have rather turned ignorant

I am also in the process of filing a complaint with the consumer court as I write but I felt its important to use this forum make people aware of such happenings and be precautious about using their services

Moreover, I haven't been offered a unique complaint number till date and this communication is going on for about a month now

Thanks
Vivek Singh
One Unhappy Customer