[Resolved] Vodafone Prepaid — VL499 scheme | |
I activated VL 499 scheme of vodafone. In that i got 500 min (local+std), 500 sms and 500 mb of 3g. When i activated, i did not receive any details of my plan. I contact vodafone care and surprisingly they did not know how to check plan details or usage. After 2 days, i went vodafone shop and asked for details and after 2 hrs, they found that how to see plan details and usage. It is really shameful for vodafone and its people. In plan details, they mentioned expiry date & time of talktime, but did not mention about 500 mb 3g usage and 500 sms expiry details. Before expiry of my plan, it charges internet usage from my current balance which is really bad.... When I talked with vodafone care, they told me that they dont mention expiry details of sms and internet. Even they dont send any message for expiration or renewal. Vodafone dont give proper details of plan when people recharge and in many services like 3g, they dont mention expiry date and time, so that they can loot people easily.....not good for company. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
1. i recharged rs 200 for prepaid and about 100+ for 3g.
i received a message- your recharge 200 successful. you got talk time 178.
but still i cant make a call!!! the voice message says your balance Rs. 0.
i tried to contact call vodafone customer care. there is no No 9 option which was in post paid!! neither any No. to get guidance.
In England my relatives are happy with vodafone.
but our Indian vodafone staff is lethargic, lazy, narrow minded. the boss need to be sacked and replaced with a hard working smart boss in India.
i went to vodafone local store- 1km away in noida sector 11, 12 metro junction and presented my problem. they are not interested at all to help. go to sector 18, they said.
every time i recharge or any small problem, i am running to sector 18, noida. vodafone is falling. or Indian boss is getting sacked..
2.i recharged rs 100+ for 3g. and no message acknowledgement came about 3g.
3. how to know 3g balance, in vodafone -i do not know. how to find prepaid balance- i don't know. whom will ask if customer care option no 9 is deactivated in prepaid vodafone Sim
4.In my airtel Sim and phone I do not experience these problems.
5. in nabarangpur, orissa vodafone network is almost nil. airtel network has been very good.
6.thanks to God and man who brought forth mobile portability facility. i am just going to migrate to airtel from vodafone, if some one do not wake up and correct the crooked path of customer care of vodafone.
satyarao
[protected]
i received a message- your recharge 200 successful. you got talk time 178.
but still i cant make a call!!! the voice message says your balance Rs. 0.
i tried to contact call vodafone customer care. there is no No 9 option which was in post paid!! neither any No. to get guidance.
In England my relatives are happy with vodafone.
but our Indian vodafone staff is lethargic, lazy, narrow minded. the boss need to be sacked and replaced with a hard working smart boss in India.
i went to vodafone local store- 1km away in noida sector 11, 12 metro junction and presented my problem. they are not interested at all to help. go to sector 18, they said.
every time i recharge or any small problem, i am running to sector 18, noida. vodafone is falling. or Indian boss is getting sacked..
2.i recharged rs 100+ for 3g. and no message acknowledgement came about 3g.
3. how to know 3g balance, in vodafone -i do not know. how to find prepaid balance- i don't know. whom will ask if customer care option no 9 is deactivated in prepaid vodafone Sim
4.In my airtel Sim and phone I do not experience these problems.
5. in nabarangpur, orissa vodafone network is almost nil. airtel network has been very good.
6.thanks to God and man who brought forth mobile portability facility. i am just going to migrate to airtel from vodafone, if some one do not wake up and correct the crooked path of customer care of vodafone.
satyarao
[protected]
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Vodafone — Lethargic approach to customers issues
To whom so it may concern,Dear sir/madam,
I'm an employee at Mahidrasatyam with good amount of faith in the working practices of Vodafone . However, it does not seem so, as i had one of my worst experiences when i requested to convert my post paid connection to prepaid connection.My services were barred on 15 march as a process of conversion and i was told that my my prepaid sim would be up and running in 24 hrs..but nothing has happened yet as the result my mobile is inactive of past 2 days.
. Such lethargic behaviour was not at all expected with the service provided by one of the leading indian telecom companies.Kindly look into the matter and help me to bring my mobile back into running condition.
Thanks and Regards
Hiamanshu Khanna
[protected](Vodafone no)
Madhapur,Hyderabad -500081