[Resolved]  Vodafone Prepaid Mobile SIM — Manipulation of Customer Information

Hi, I have been using a Vodafone Prepaid SIM since dec 2009.The number for the vodafone SIM is [protected].I went to vodafone store for getting a microSIM and they asked for my name.With utter surprise it was found my number is mapped against someone's else name. I told them I am using the number since 2009 and wanted to provide documents to update with correct information against this number.They are simply refusing it.The data which is there against my number has one email address as [protected]@yyy.com.How they hell they could verify this!!! After that the guy told me to switch to post paid connection then they can update the data.If the same data can be updated for post paid then why not pre paid?All these happened at Infosys,bangalore vodafone store.I need proper information to be updated against my number otherwise I shall take this to consumer court for manipulating my information. At present I am using another number [protected].Call me for further details.
Was this information helpful?
No (0)
Yes (0)
Dec 10, 2016
Complaint marked as Resolved 
Verified Support
Aug 26, 2013
Vodafone India Customer Care's response
Hi Biswanath,

Please SMS EMAIL to 111(Toll Free) and the email Id will be updated in 24 hours.

Regards,
Vodafone Customer Care.
Complaint comments 

Comments

PLEASE GET MY PROBLEM CORRECT.mY NAME ADDRESS EVERYTHING IS UPDATED WITH SOMEONE ELSE'S NAME.lET ME KNOW HOW TO UPDATE THAT.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27111
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information