[Resolved] Vodafone — Prepaid Plan Change without consent | |||
I switched over my number from Airtel to Vodafone more than 2yrs back and from then I am using their services for Blackberry. The plan which I was using was Rs.399 its an unlimited plan in which I get Unlimited mails,BBM,internet as well 3rd party application. This plan used to get renewed on 8th of every month if the balance is less than Rs.399 then I used to get 3 days grace period to recharge it failing used to terminate the plan and when I recharge it again get renewed on 8th of every month if the balance is less than Rs.399 then I used to get 3 days grace period to recharge it failing used to terminate the plan and when I recharge it again the plan starts again. Now Vodafone changes the plan to Rs.13/day and when asked why this change in plan occurred the answer I got was its because there was a change in policy. How can the service provider do this when the consumer has the right to chose the plan not the service provider. Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Verified Support May 29, 2013 Vodafone India Customer Care's response Hello Sachin, Kindly share your current and alternate contact numbers with us at http://bit.ly/16oowRv so that we can assist you further. Regards, Vodafone Customer Care. Verified Support Jun 04, 2013 Vodafone India Customer Care's response Hello Sachin, Thank you for speaking with us. Hope we were able to address your concern. Regards, Vodafone Customer Care, Mumbai | |||
 4 Comments | |||
Comments
Vodafone/ — Change in Traiff Plan without any consent
I m using on vodafone connection ([protected] namly Harjot Singh) since06 to till date.And about my tariff plan is concerned i 'm having Talk 400till 8march2009.But without my intimation or any request from my end your company has change my tariff plan from talk 400 to a Corp "ICICI PRU".This thing is happen without my request or intimation.When i have come to know about concern changes in plan.I talked to your customer care department.They people told to go Vodafone Store.Then i visited your company vodafone Store located at Lawreance road, amritsar, There one Miss Rama told me that i'm unable to help you this time.I will get back to you by Tomorrow. But no situation i get yet.
Vodafone — Tariff plan changed without any request
Dear Sir,I am using vodafone No. [protected] it's plan is of 222 but in the September's bill I have found that
my bill plan has been changed in the 298 advanced plan and the company send Rs. 1000 extra in
the my september bill. When I complained for this problem in the company customer care.They not
responding and says I request for it by call and says to Mr. Pankaj Luthra at 17/09/2009 while Iam
not, when I mail at vodafone care they write me that I request for the change by SMS at 10/10/2009.
Now they have stopped my all services and press me for the deposit this money.
So please take a needful action against vodafone.
Rakesh Mishra
H.No. 1310/3 Street No. 5
Rajeev Nagar Gurgaon
[protected]
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Vodafone — change plan without consent
Dear sir,I have been using vodafone connection since may 2002 and presently i am using thier 399 special plan, but they have changed my plan without my consent when i spoke to thier executives at customercare centre they told me that they have changed thier terms and conditions, respected sir i only would like to know that i am your customer that doesnt make me any right to know if any changes happen, without informing the customer how can you change his plan. please revert the same. i am not going to pay the exessive amount which have been charged from the last four months.I hope you will cooperate and instruct your juniors not to harras the customers unnecassarily
regards