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Vodafone — deducted caller tune charge without any order
The complaint made, but no response. Sms sent to cancel caller tune confirmed as deactivated on last week, but again on 5th July, 2011 Rs.30/- have been charged.This is going on last 3 months, It is full cheating. It made me mental stress and challenge that whatever they do, there is no end. Even last month I warned them that I will take this matter to consumer Form, but no fear, things are going on still. I afraid, this type of practice must be practiced with others also, for Rs.30/- who will break their heads with firm and spend time. Most of the people don't know how to approach.
I also need my 3 months amount Rs.90/- and compensation also for my mental stress so far I gone through.
S. Mohan Doss
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27109
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Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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VIDEOCON PREPAID MOBILE — WRONGLY DEDUCTED RS.30 FOR THEIR COMPANY CALLER TUNE
WRONGLY DEDUCTED RS.30 FROM ACCOUNT FOR THE VIDEOCON CALLER TUNE ACTIVATION.we had given several complaints to customer care of videocon prepaid . One of the floor supervisior spoke to us MR.SUNIL AVADH and said the system is in updradation.We told that wrongly your company had deducted RS.30 for videocon caller tune activation.we had not activated such thing,why we would like to waste our money on videocon's caller tune.he told i will ckeck it out .he made our call for around 20 -30 mins.then he replied -yes madam sorry by mistake your account has been dedited .he told me that he is taking complaint request on my behalf to get my moey back into my account. he aaured me my moey will be back next day till 2'o clock in afternoon.but it was not done again i got sms that your complaint has been resolved but money was not made back to my account.i called many times but same answer i got system is upgradation.both the floor supervisior mr sunil avadh and miss prite jain were making fool,were avoding our calls,not responding properly,arrogant.i request the copmany and the above name executive to aplogise nad male my money back in to my account ot i will knock the door of law.FOLLOWING ARE OUR COMPLAINTS ID:-
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WITH WARM REGARDS,
EKTA BHOIR.