Vodafone Prepaid Topup Recharge — no refund for the vodafone recharge money being fortified without any reason

Address:

Delhi

Hello There,

A few months back I have done a recharge of top up amount 410 on the vodafone prepaid mobile number [protected], but the amount was being forfeited without any reason. On calling the customer care we were told that this was a recharge done mistakenly on this number however it was intended for someone else.

I have made this recharge using online recharge services where the payment was made using ICICI bank account's internet banking from my mother's account.

Despite mailing them several times there is no action taken by the vodafone. Neither the balance has been reversed back to the above mentioned number nor the money has been refunded to the bank account from where it has been charged.

for reference few more details are given below:

Recharge Details:
Vodafone Number: [protected]
Amount: 410
Payment from: ICICI Bank
Your Payment transaction reference number is: MICI[protected]
Your Recharge reference number is: 5048749

Despite emailing them for 2-3 times there is no response.

My concern here is that even if due to their system fault if the mobile number was recharged and hence the deduct the balance, but where is the money i.e. 410 that has gone from my mother's icici bank saving account. At least this money should have been refunded if not the balance.

looking for some help here for this injustice happening to me.

Thanks in advance,

Jagdeep Singh.