Vodafone — deduction of money from prepaid account | |||
my number is [protected]. i received a service message which on opening led to deduction of rs 45/- from my mobile account. the amount was deducted for activation of caller tune. the service message did not have proper details and it was a duping trick used by vodafone to earn money. i wish to get the deducted money refunded. the call center says that i had activated the caller tune myself, but in fact it was a message without any subject and pressing of any button was directly activating the caller tune. Was this information helpful? | |||
 5 Comments | |||
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Vodafone — deduction of money from prepaid acctt
My name is Kashmir Kaur and i am Vodaphone prepaid customer( [protected])facing problem due to deduction of money from my account without my consent for services not asked for to provide me.Money disapear as i recharge my acctt. Customer care donot listen and i am completly dishearted.Please HELP. i had activated internet service on vodafone no. and i got confirmation msg from the company. but while i used it they cut my money rs.50 from my prepaid account. i called customer care 5 to 6 times but they didnt hear me and disconnect my phone. i need help.and my no. is[protected],with email address is [protected]@yahoo.co.in
I am HIMANSHU TIWARI, a vodaphone prepaid customer & My number is [protected]
I have observed that money is getting cut for the services that I have never opted? 30 rs are deducted from my account while they miss called me and i had respond to that call and also for chating service which i never opted. I had called to customer care multiple times but no response, after deduction of amount. If I didn't get response now within a week I am planning to change the service provider and will go to the consumer court as a responsible indian.
I have observed that money is getting cut for the services that I have never opted? 30 rs are deducted from my account while they miss called me and i had respond to that call and also for chating service which i never opted. I had called to customer care multiple times but no response, after deduction of amount. If I didn't get response now within a week I am planning to change the service provider and will go to the consumer court as a responsible indian.
Subject : - Services Vodafone number [protected] [REF:[protected]] Complaint No. [protected] dt 09 Sep 2011
I am Mr. Rajib Bhattacharjee from Visakhapatnam, Andhra Pradesh. I am a subscriber of the subject vodafone mobile no. and I am bringing out all issues in the succeeding paragraphs :-
(a) Firstly I observed my balance to be Re. 0.45 on 03 Sep 2011, when I tried to send an SMS to one of my friends. I was surprised to note that since my balance on 22 Aug 11 was around Rs. 119/- and I had not used my phone for making any outcalls or any vigorous messaging. And as such I hardly use my mobile for net browsing.
(b) So I tried to register a complaint to that effect by calling up Vodafone customer care centre. But to my horror, I observed that it was just next to impossible. Because when I called up [protected], there was no option wherein I could speak to any of your customer care executives to explain my problem and register my complaint. Although by pressing option 6 I was able to speak to them. However I was advised different things by your customer care executives everytime I tried to register a complaint, viz. call up *111# and press option 4, call up 111 and press option 6, etc. etc. However to my horror again all the advices were absolutely of no use to me.
(c) After having failed top register a complaint through the phone line, I sent an email to Vodafone customer care email ID vodafonecare.[protected]@vodafone.com on 03 Sep 2011 explaining my problem. Though I got an electronically generated email reply of acknowledgement, I did not receive any reply from the said email ID.
(d) I again called up Vodafone customer care centre on 05th Sep 2011 to inquire about the status of my complaint sent by email. Again to my horror when I was able to speak to one of their technical supervisors, I was told that no email has been received by them. However they assured me that the problem would be looked into.
(e) I followed up my complaint vigorously everyday thereafter by calling up their customer care centre but did not get any satisfactory reply. On 07th Sep 2011, having not recevied any reply from their email ID vodafonecare.[protected]@vodafone.com and neither any suitable answer from your customer care centre, I sent an email to their Nodal Officer email ID nodal.[protected]@vodafone.com.
(f) I received an email promptly this time on 08th Sep 2011 from vodafonecare.[protected]@vodafone.com wherein they stated that due to net browsing the balance has been deducted. However no details about the date and time of browsing was mentioned.
(g) On 09th Sep 2011, I called up their customer care centre and when I inquired about these details was told that due to net browsing on the 31st of Aug 2011 from 0800 to 1100 hrs, the balance has been reduced to Re. 0.45. When I eplained to them that I had never browsed the net as stated, I was told that they would examine the same and revert back. Having not recevied any reply or call from their customer care centre, I replied to their email dated 08th Sep 2011 asking for these details on 10th Sep 2011.
(h) Now when I got a reply on 12th Sep 2011 from vodafonecare.[protected]@vodafone.com I was told that due to net browsing from 16 Aug to 31 Aug 2011 the balance has been deducted. This statement contradicted their own statement as told to me earlier on phone. I immediately replied to this email asking for clarifications. But I am yet to get any satisfactory reply till todate.
(i) However I regularly followed up by calling up their customer care centre seeking the status, but to no avail. However on 13th of Sep 2011, I was told by one Mr Chandrakant of Vodafone's customer care centre that the issue has been resolved and by the end of the day, my deducted amount would be credited into my account. But nothing of that sort happened. I called up on 14th of Sep 2011 and was again re-assured by one Ms Durga of their customer care centre that due to some technical problem the crediting did not take place the previous day and the same would be effected by 1300 hrs on 15th Sep 2011. However again this did not happen.
(j) I have waited enough patiently and now it appears that my patience is being tested. In this entire chronology of events I have not received any reply from their Nodal Officer though I had sought his intervention when I did not get any reply from their cusotmer care centre. Efforts to get in touch with the Nodal Officer on his mobile no. [protected] Ext. 8300 from BSNL landline, as given in their website also proved futile since this number is being shown as invalid. I found this rather very strange. The same mobile no. has been displayed on their website as the mobile no. of Vodafone's Appellate Authority too.
(k) Though in the emails being received by them I am still being intimated that due to net browsing between 16 to 31 Aug 2011, the balance was deducted. But till todate despite my repeated requests at all times, Vodafone has failed to provide me any evidence of the same. Emails written to their Nodal Officer and Appellate Authorities have also not yielded any results.
I remain,
Regards
Rajib Bhattacharjee
I am Mr. Rajib Bhattacharjee from Visakhapatnam, Andhra Pradesh. I am a subscriber of the subject vodafone mobile no. and I am bringing out all issues in the succeeding paragraphs :-
(a) Firstly I observed my balance to be Re. 0.45 on 03 Sep 2011, when I tried to send an SMS to one of my friends. I was surprised to note that since my balance on 22 Aug 11 was around Rs. 119/- and I had not used my phone for making any outcalls or any vigorous messaging. And as such I hardly use my mobile for net browsing.
(b) So I tried to register a complaint to that effect by calling up Vodafone customer care centre. But to my horror, I observed that it was just next to impossible. Because when I called up [protected], there was no option wherein I could speak to any of your customer care executives to explain my problem and register my complaint. Although by pressing option 6 I was able to speak to them. However I was advised different things by your customer care executives everytime I tried to register a complaint, viz. call up *111# and press option 4, call up 111 and press option 6, etc. etc. However to my horror again all the advices were absolutely of no use to me.
(c) After having failed top register a complaint through the phone line, I sent an email to Vodafone customer care email ID vodafonecare.[protected]@vodafone.com on 03 Sep 2011 explaining my problem. Though I got an electronically generated email reply of acknowledgement, I did not receive any reply from the said email ID.
(d) I again called up Vodafone customer care centre on 05th Sep 2011 to inquire about the status of my complaint sent by email. Again to my horror when I was able to speak to one of their technical supervisors, I was told that no email has been received by them. However they assured me that the problem would be looked into.
(e) I followed up my complaint vigorously everyday thereafter by calling up their customer care centre but did not get any satisfactory reply. On 07th Sep 2011, having not recevied any reply from their email ID vodafonecare.[protected]@vodafone.com and neither any suitable answer from your customer care centre, I sent an email to their Nodal Officer email ID nodal.[protected]@vodafone.com.
(f) I received an email promptly this time on 08th Sep 2011 from vodafonecare.[protected]@vodafone.com wherein they stated that due to net browsing the balance has been deducted. However no details about the date and time of browsing was mentioned.
(g) On 09th Sep 2011, I called up their customer care centre and when I inquired about these details was told that due to net browsing on the 31st of Aug 2011 from 0800 to 1100 hrs, the balance has been reduced to Re. 0.45. When I eplained to them that I had never browsed the net as stated, I was told that they would examine the same and revert back. Having not recevied any reply or call from their customer care centre, I replied to their email dated 08th Sep 2011 asking for these details on 10th Sep 2011.
(h) Now when I got a reply on 12th Sep 2011 from vodafonecare.[protected]@vodafone.com I was told that due to net browsing from 16 Aug to 31 Aug 2011 the balance has been deducted. This statement contradicted their own statement as told to me earlier on phone. I immediately replied to this email asking for clarifications. But I am yet to get any satisfactory reply till todate.
(i) However I regularly followed up by calling up their customer care centre seeking the status, but to no avail. However on 13th of Sep 2011, I was told by one Mr Chandrakant of Vodafone's customer care centre that the issue has been resolved and by the end of the day, my deducted amount would be credited into my account. But nothing of that sort happened. I called up on 14th of Sep 2011 and was again re-assured by one Ms Durga of their customer care centre that due to some technical problem the crediting did not take place the previous day and the same would be effected by 1300 hrs on 15th Sep 2011. However again this did not happen.
(j) I have waited enough patiently and now it appears that my patience is being tested. In this entire chronology of events I have not received any reply from their Nodal Officer though I had sought his intervention when I did not get any reply from their cusotmer care centre. Efforts to get in touch with the Nodal Officer on his mobile no. [protected] Ext. 8300 from BSNL landline, as given in their website also proved futile since this number is being shown as invalid. I found this rather very strange. The same mobile no. has been displayed on their website as the mobile no. of Vodafone's Appellate Authority too.
(k) Though in the emails being received by them I am still being intimated that due to net browsing between 16 to 31 Aug 2011, the balance was deducted. But till todate despite my repeated requests at all times, Vodafone has failed to provide me any evidence of the same. Emails written to their Nodal Officer and Appellate Authorities have also not yielded any results.
I remain,
Regards
Rajib Bhattacharjee
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Vodafone — deducting money from prepaid account
hello vodafone,I purchased a sim of vodafone and i got a balance of
350 rupee and two weeks ago 10 rupee was deducted
without any reason and now 50 rupee is deducted from
account without any reason.I know that where i called
so it is not possible that 50 rupee must be deducted.
i am really torturing with this kind of issue and i request
you to refill my 60 rupee in balance otherwise i thing
i should change my sim because it is not possible for me
to allow deduction without any reason because i am not
rich man. I want to appreciate that vodafone network is
superb but due to this deduction i really depressed and i
feel really bad.
Thank You
Your member of family
VINODGOYAL ([protected])
C-210, kamla nehru
nagar, jodhpur