Vodafone — Misleading info. and double payments | |||
Dear Sir, I want to lodge a complain against my telephone service provider- VODAFONE. I wanted to port my no. to Idea and Vodafone customer care told me to pay my bills and transfer the no. I walked into Vodafone store and paid all my bills in advance and gave them a written application to stop my ECS PAYMENT from my ICICI bank account. I also went to ICICI and instructed them aswell to stop my ECS payment to VODAFONE. MY BANK TOOK MY REQUEST AND ASSURED ME NO ECS TO VODAFONE. I have all the supporting documents for payments made and requests submitted. Vodafone still debited my bank account and took a double payment from me. I got harrassed by their CSRs and everyone refused to pay my money back or tell me what to do. As a result of this, I lost my time, money and health due to stress. I would want to take legal action against them for giving MISLEADING INFORMATION to me. Please help and advise what can I do. my vodafone no. is- [protected] region- Maharashtra & Goa.I have also submitted the same complaint with Telecom Regulatory Authority of India but have not received any answer so far. Regards Punam Bhardwaj Was this information helpful? | |||
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