Vodafone — Requirement of Document

Address:

Howrah, West Bengal

I am a customer of Vodafone Mobile Service Provider since long back. I have been enjoying their service for last 5 to 6 years. As per the recent circular of DOT ( Department of Telecom ), I got a message from Vodafone that I have to submit all the relavent documents ( e.g. CAP, Voter ID card, PAN card and address proof ) to nearest Vodafone store to continue my connection otherwise the service provide will stop my connection. As per their instruction, I have submitted all the required docs. to them ( Vodafone Mini Store - Dalhousi Area at Kolkata ). After submission all the required documents them ( without failing), I got that my connection started within 24 hours which was stopped after I got the first message from Vodafone. After a month, I got the same message that if I do not submit the required ( mentioned above ) then they would stop my connection, that time they had stopped my connection. I spoke to the concern authority that I had submitted all the document to them but they show me their system that DOT has rejected my document, where they have no clue why DoT had rejected my documents. Later on I have submitted the same documents once again and I got the connection back again. Today ( 09.12.2010 ), I once again got the same message from their end, to submit the required documents to continue my mobile service. But, they have not stopped my connection yet. Now, my question is what kind service we are getting from Vodafone, this is a very hectic serive I am enjoying from a reputed mobile service provider in India. If I call their customer care, then nobody is able to answer my query, if I visit to Vodafone store then they are not answering my question except asking for the same document. Now, I have to think to give up the Vodafone connection and have to think for a new one. As, I have provided this number to all of my friends, colleagues and relatives. If I discontinues this number then I will loose many contacts this is big deal for me. I would request you to take the necessary action on my complain thus I can enjoy the Vodafone connenction forever. Otherwise, I have to swith to any other Mobile Service Provider. I would like to stop this kind of harrassment from a reputed Mobile Service Provider.