[Resolved]  Vodafone Service — Harassment and Mannerless Behaviour of vodafone to customer

Address:

Mumbai City, Maharashtra

Dear sir/madam

I am a loyal customer of Vodafone for the past 1.5 years and my cell numbers are [protected] &[protected]. But I have to inform you with the deepest disappointment about the poor service of your staff .

My phone number[protected]:Bill for this number was paid regularly but due to some financial problem I had not paid my bill for July 2010 and I had informed my problem to Vodafone Gallery and also Customer Service and requested them to take note of my problem and secure the system for the purpose but your customer care executive turned down my request with smiley face. However the Vodafone customer service (gallery) executive advised me to make the payment in the following month and pay a penalty of Rs.100/- . I agreed with this suggestion and left the gallery but the next day my outgoing calls got deactivated. I called 111 and stated the situation but that time the customer service telephone executive (I think IVR ) told me you have to visit the gallery once again and there your problem will be solved. I visited the Vodafone’s Chembur Gallery. To get my outgoing calls gets activated but once again. My August month’s bill was a hugely inflated bill of Rs 7000. Vodafone blocked my number .I have tried to check this bill online but my online bill checking account also got blocked so I called to 111 for more details. At that time but I was told that my credit limit was revised from Rs 4400 to Rs 8400 (which is the second mistake from Vodafone ). Subsequently from the middle of August and every alternate day, I got calls from Vodafone informing me about the outstanding bill and to rush the payment .That time I visited the Chembur Gallery to make my payment for August bill but at that time their cash payment machine was not working and the following 4-5 days the Gallery was closed. This delayed the payment. Subsequently I have visited the service center many times but that harassment and wrong behavior purpose I have delayed to make a payment but everyday Vodafone customer care executive make my life terrible .That time I got wrong information also from gallery that if I want to make my numbers postpaid to prepaid that will take 3 months at least but that’s wrong actually which I came to know after words .Meanwhile my[protected] was deactivated for whole September month but that time I was informed them please provide me all details regarding my bill I will surly pay my bill on November first week But Mr,Vinu Pillai ([protected]) visited at my home and introduced as a legal department executive from Vodafone but that time I was in office so I called him at night so while discussion I said due to lots of problems from Vodafone I don’t want to continue this number I want block totally this number so he suggested me two option like if you want to go with this number then pay some amount and continue the line with same number otherwise do the settlement at 10,000/-Rs. on phone he informed me I will help and give you my best so I replied him to meet me on Friday 8 oct 2010 so he forced me to pay my bill on before 9 oct 2010 otherwise your amount will go around 15,000/- Rs. -18,000/-Rs. so I agreed and I took loan and paid whole amount by cash on 8 oct 2010 receipt no.1073040 and closed the matter with his presence that time also in front of him Vodafone executive called be and talked nonsencly and that time legal department executive stated that I know our Vodafone service guy are not welled trained and he switch off that customer care executives call to informing like I am doing settlement and closed this matter and informed you soon, but after on Sunday 10 oct 2010 I got message on [protected] that you have to pay your remaining amount as soon as possible and enjoy the service of Vodafone. I informed first this situation to Mr.Vinu Pillai but he told me that I will give you the answer tomorrow morning when I was in office but on Monday I didn’t got any call form him I messaged him next day that time I got news that he is on leave but he told me I will surely start you phone because our system is not updated the current updates of your account. same response I got from customer care executive also .I have contacted many times to Mr.Vinu Pillai and 111 but I got very bad response from Vodafone staff .

And lastly I called to Mr.Mahesh Patel (payment department executive ) and again I got same trustless responses but I shown again trust on that person that my mistake & the again bad experienced I faced and now I decided that not go with Vodafone .I want to block my second postpaid connection also and the number is [protected] and I will not going to pay single rupee now to Vodafone because of manner less behavior and proper response and lots of harassment of me and my family members .Take a note if now any Vodafone executive approach me or my family in future then will take this case to consumer court definitely. Because this is second time I faced rude and manner less behavior of Vodafone Staff. and I don’t want to continue the service

Thanks

Vaidehi