[Resolved] Vodafone — unjustified bill | |
INSPITE OF SURRENDER OF POST PAID VODAFONE SIM FOR DONGLE( [protected]) ON 15.06.2013 AFTER PAYING ALL DUES( Rs. 1970.00)[ CASH MEMO NO.7517 DTD.15.06.2013], THE COMPANY AGAIN SLAPPED A BILL OF Rs.2078.37 ON 17.7.2013. THE STAFF OF THE VODAFONE OUTLET AT AGARTALA ( SREERAM DISTRIBUTER, KER CHOWMUHANI, AGARTALA-799002) DESTROYED THE SIM AT MY PRESENCE. PLEASE REGISTER THE COMPLAIN FOR UNNECESSARY HARRASSMENT. ABHIJIT MUKHERJEE Was this information helpful? | |
Dec 26, 2016 Complaint marked as Resolved Verified Support Jul 18, 2013 Vodafone India Customer Care's response Hello Abhijit, Please help us with your current and alternate contact numbers at http://bit.ly/111z7gG and we will get back to you with assistance at the earliest. Regards, Vodafone Customer Care. | |
 2 Comments | |
Comments
im
dhirendar partap singh my con.[protected] i m pad for 1000/rs pay to esybill on 13april but my outgoing disconect so plz my bill update .and activet my out gong
dhirendar partap singh my con.[protected] i m pad for 1000/rs pay to esybill on 13april but my outgoing disconect so plz my bill update .and activet my out gong
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Vodafone — Unjustified billing from Vodafone
Dear Sir,I came to know about this helpline from one of my friend. I seek your help for wrong bill amount reversal from Vodafone.
Details are here under –
1. I am a salaried person, working in Siemens Limited, Kalwa (Thane) and using Vodafone services for last two years (Earlier Hutch).
2. I have taken CUG 449 plan on 11-Jul-2006. I was paying additional Rs 49/- per month for STD tariff @ Rs. 1.0/- per minutes. For further details, please refer enclosure 499-Plan
3. In Jan-07, the service provider (HUTCH) has migrated me to CUG150 (STD @ Rs. 2.25/- per minute), without my consent. Plan enclosed for your reference. (refer 150.doc)
4. I didn’t notice the wrong billing because the bill payment was directly through my ICICI Bank credit card.
5. After taking up with Vodafone and repeatedly following up with them, finally at their own request I have requested Vodafone to change my plan from CUG150 to OAM 299 (STD @Rs 1.0 per minute) from Nov-07 and and also insisted that Vodafone refund the money after adjusting the previous bill mistakes. However no corrective action was taken by Vodafone. Neither did they change my plan nor have they refunded any money.
6. After my rigorous follow-ups, in Feb-2008, Vodafone eventually accepted their mistake and migrated me to CUG199+ plan (suggested by Vodafone again). Vodafone also reversed wrongly billed amounts for the bills from Oct-07 to Feb-08.
7. Now since last 5 months, I am continuously following up with Vodafone for wrong bill amount reversal for bills between Jan-07 to Oct-07 (~ Rs 6000/-), but all in vain. I have also personally visited their office at Manpada Thane, but to no effect.
8. It seems or rather it is obvious that Vodafone is taking customers for granted. Also on the phone when I talk to them they behave very indifferently and with an attitude that clearly reveals that they fell they cannot be touched by any customer.
Please help me to get the matter resolved. I look forward to you to help me get justice in the matter.
Should you need any further documentary evidence, please contact me on +[protected].