[Resolved] Vodafone — Unwanted Caller Tune Activation | |||
Activation of Caller Tune without Request Hi, My father has a vodafone mobile connection. He got a message that there is a lucky offer in the month of July . So, he checked the message and called the no. provided in the message to check what offer he had. Then suddenly the caller tune got activated and some Rs.40 got deducted. Then he called the customer care and they arrogantly told him that he himself had activated the caller tune. Then he enquired how to deactivate it and did as they instructed. But the caller tune did not get deactivated. But in August , he got a message again saying that his caller tune is going to be renewed on 27th August and the amount- Rs.40 was again deducted Mobile No : [protected]. from his account. When asked the customer care they said they will refund the amount. But till now he has not got the refund. This is the fouth time he is facing this issue. The amunt was not refunded previously also though the customer service executives say that it will berefunded. Please help me out in resolving the issue. Regards, Rashmi Was this information helpful? | |||
Dec 8, 2016 Complaint marked as Resolved Verified Support Aug 22, 2012 Vodafone India Customer Care's response Hello Rashmi, Please note that the number provided by you does not belong to Vodafone network. Regards, Vodafone Customer Care, Karnataka. Verified Support Aug 22, 2012 Vodafone India Customer Care's response Hello Rashmi, Please note that the Caller Tune service has been deactivated on your number. Regards, Vodafone Customer Care, Karnataka. | |||
 8 Comments | |||
Comments
Vodafone — unwanted caller tune without request
I am using post paid vodafone since 3 years. Recently they have activated caller tune in my phone. When I asked about it to customer care ( 111 ), he replied me that YOU MUST HAVE PRESSED SOME BUTTON ON YOUR PHONE during making call to somebody. See, now we cant press any button of OUR personal instrument without permission of vodafone ! ! And worst still to come, they are not deactivate that unwanted service after formal request on sms.This sofesticatd kind of loot of customer must stopped, otherwise vodafone must have to face legal battle.
Vodafone — Wrong CT provided
Hi,This is the first time in 7 yrs i am frustrated with the service of vodafone. I have made a selection of song for the Caller tune which to be activated on my number but the other song has been activated. After confirming from the CCE they says that the song which i have selected will be activated as well as they confirm the song too but, atlast other song is activated called up again in Customer care for the request to change it they say the procidure which will charge me again 15rs more why should i pay for their mistake.
rgds,
PremS
Vodafone — complaint regarding unwanted caller tune activation
Hi,Its simply just irritating to see that without my request the callertune has been activated in my vodafone prepaid number suddenly and they cut Rs 15 from my balance. being a doctor, its also very much disturbing to get the promotional calls or sms in every moinute. After trying several hours, i could not connect the customer care service. I really have no idea why such cheatings are done with customers. Similarly, the DND service is another nuisance. It never gets activated.
I am totally dissatisfied with Vodafone service. Just because I don't want to change my number I want to continue using their service, otherwise I will immediately throw away this SIM card and get a new connection from a better carrier, preferably Airtel or BSNL.
Expect prompt action regarding this complaint.
Dr. Apurba Chakraborty
Vodafone cell — Caller tune activation
My mobile no.is [protected].On 29/07/2011 at 08.19 am I shocked when I had received a SMS from Vodafone that "Your request for caller tune activation has been received and will be processed within 4 hours." and Rs.45/- immediately deducted from my account.But actually I do not make any request for caller tune.At 8.58 am caller tune set for 90 days and 12.37 pm sms received for activation charge for CRBT service. This type of happening done time to time from the company and no any action taken by customer care.Why should I bear such type of loss time to time?Where I go for the pledge?
It occurs mentaly and monetry loss.So pl.look into the complain and arrange for the refund.
Harish Shrivastava
Vodafone — Activation of Caller Tune without Request
Hi,My father has a vodafone mobile connection. He got a message that there is a lucky offer in the month of July . So, he checked the message and called the no. provided in the message to check what offer he had. Then suddenly the caller tune got activated and some Rs.40 got deducted. Then he called the customer care and they arrogantly told him that he himself had activated the caller tune. Then he enquired how to deactivate it and did as they instructed. But the caller tune did not get deactivated. But in August , he got a message again saying that his caller tune is going to be renewed on 27th August and the amount- Rs.40 was again deducted
Mobile No : [protected]. from his account. When asked the customer care they said they will refund the amount. But till now he has not got the refund.
This is the fouth time he is facing this issue. The amunt was not refunded previously also though the customer service executives say that it will berefunded.
Please help me out in resolving the issue.
Regards,
Rashmi
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Vodafone — Unwanted caller tunes
I heard my phone ringing picked it up and clicked. On hearing music I cancelled and Lo! I get message after message that a caller tune activation request has been sent. Then I am asked about my tune to be used. THen the best! I get a tune I have never heard of, next time my colleagues (I am a teacher) call they will get a shock of their life! My account gets a minus 30 and I am left with a balance of -4! Why ? Am I that depressed that knowing I do not have enough balance I activate tunes?I requested a complete withdrawal and an immediate reimbursement of my money.