[Resolved]  Vodafone / Value Added Service — irresponsible of vodafone customer care

Address:

Ernakulam, Kerala

Dear
sir/Madam

I hereby explaining the difficulty while using the Vodafone.Please consider the complaint and do the needful.


1 .While using Vodafone voice chat IC and chat with different person but I came to realized that their your own person appointed by you ,it vodafone I can through neccessary.

2.I repayed the full amount with full interest only on condition that the same number will be reactivate.After receiving the amount I got the information that the number has been deactivated ,and it is impossible to activate the same number.

3.When I intimated the above issues to your nodal officer Ms Jency ,she replied that issues could not be sorted due the de activation of sim card.After that I submitted the complaint through e mail I got the reply from Ms Jency that it will be activated at the earlist and requested me to contact the nearest Vodafone Store.

4. I didnot get any satisfactory reply from your Nodal officer Ms Jency for my query about Voice chat & in my own enqirey i know that vodophone appointed through an another company that"s name was spice digital that" another name cellibram this company appointed to female staff. (I was cheated and have realised that your own female staff had been chatting me by waisting my time& money.The above all you have exploitted the customers innocence and trust with you and I came to know that you have appointed staffs for this pity game for voice chatting.While calling your vodafone number 111 & jency,binoy are engaged such a game.

this is inform to jency . she replied to i dont give the details about spice digital because vodophonecompany procedure didinot have permited. u have only written complaint to me. so have written and sent to jency & binoy but no use.


5. this is final & last written complaint did not sovle the problem i have do take my action in my own side

6. then in my 03 vodophone sims custemer care no 111 is not working . when calling 111 she said to be pls check the number .these cause rof reason only jency this is inform to more than 10 times but no action take it .


Please consider the complaint and do the needful.


Please consider the above and and query regarding this please get in touch in my e mail

Ratheesh
[protected]@gmail.com

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