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[Resolved]  Vodafone — Vodafone is not processing my porting request from last two months ([protected])

Vodafone is not processing my porting request again again. last month they have cancelled my request saying that you have a contractual bond and then i have deactivated those bonds after so many email and phone calls and raised a new request and then went after two days i got a message saying that our relationship manager try to contact you but you are not reachable so kindly contact on [protected] and i haven't got any call or missed call from any number. and then i have called on this number for 13-14( around 30 minutes each time) & then somebody picked my call and said he can't do anything so he will arrange a call back and i said that's fine and i am scared that if he will not arrange any call back so i have emailed them on MNP care then raised a call back request by calling 111 and then raised complaint for call back on 198 and after that visited the vodafone store in dwarka also and they said your request will be processed and you get a call back. And after 3-4 days of that i have called on 198 to raise another complaint then they said you porting request is cancelled and there is no reason mentioned for that. and now i have just emailed The nodal officer about this and waiting for the response below is the mail chain.

[protected][protected][protected][protected][protected][protected][protected]
FYI

[protected] Forwarded message[protected]
From: Ranjan kumar <[protected]@gmail.com>
Date: Thu, Feb 28, 2013 at 1:28 PM
Subject: Very Urgegent Porting [protected]
To: nodal.[protected]@vodafone.com

Hi

My number is [protected](Ranjan Kumar).

i am trying to get a call from RM to get my porting request processed but when they pick the number after calling for several hours they told they will arrange a call back i have raised request on calling 111 & a complaint on 198 also to get call back but didn't get any call back till the time.

And when i called again today on the 198 to launch another complaint they said your request is closed & there is no reason mention.

So may i have a way to port my number i am trying for that from last two months.

Kindly help me out its very urgent for me because my new company is not reimbursing the bills because only airtel corporate plan is valid for reimbursement.


Ranjan Kumar
[protected]

[protected] Forwarded message[protected]
From: Ranjan kumar <[protected]@gmail.com>
Date: Thu, Feb 28, 2013 at 12:09 PM
Subject: Re: Vodafone Services
To: "Vodafone MNP Care (DEL), Vodafone India" <[protected]@vodafone.com>


Can you guys respond.


On Tue, Feb 26, 2013 at 2:51 PM, Ranjan kumar <[protected]@gmail.com> wrote:
Hi

I haven't received any call today also.

If you need any details from my side to process the request then kindly let me know i will revert you on the email.

Thanks & Regards
Ranjan Kumar


On Mon, Feb 25, 2013 at 7:09 PM, Ranjan Kumar <[protected]@gmail.com> wrote:
Hi I haven't received any call or don't have any missed call also best time to call me 2-3 pm on my number [protected] or you can call me on office phone[protected].

And I have call on the number provided after calling several time somebody picked & told he can't Do anything so he will arrange call back for me.

It will be great if you can give me any direct number of the RM so that I can call him directly.

RK
Sent from my iPhone

On 25-Feb-2013, at 6:03 PM, "Vodafone MNP Care (DEL), Vodafone India" <[protected]@vodafone.com> wrote:

<image001.jpg>

Dear Mr. Kumar,

This is regarding your MNP Request dated 2/24/2013.

We tried to get in touch with you on your Vodafone number [protected], but could not reach you. We would request you to provide alternate contact number and preferable time to speak with you.

You can also call us on MNP Care helpline number [protected] between 9:30 AM to 6:00 PM (Monday to Saturday) to let us know what would be the convenient time for us to call you back.

It will be our privilege to get in touch with you for any kind of assistance within next 24 hours post receiving this request.

Additionally you can opt for the best fit tariff plan for your Vodafone number with rental plan as minimum as Rs. 99 per month.



For any enquiry please write us at vodafonecare.[protected]@vodafone.com or call us at 111 or +91 – ([protected]).

Assuring you with the best of our services at all the times.

Happy to help,

[protected]@vodafone.com

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








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Complaint marked as Resolved Dec 6, 2016
Verified Support
Vodafone India Customer Care's response Mar 05, 2013
Hello Ranjan Kumar,

Thank you for your time on the call. Hope we were able to address your concern.

Regards,
Vodafone Customer Care.
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