[Resolved]  Vodafone — Vodafone not activating my services even after submitting documents in Vodafone store

Address:

North Delhi, Delhi

My number [protected] was disabled by Vodafone. Though only few months ago I ported to vodafone from aircel by submitting valid documents, my number was deactivated. I visited vodafone store at complex near M2K pitampura at deepali chowk on 14/11/2012 and submitted my valid documents(Driving License and PAN) after waiting for more than 1 hour at their store. They gave me a acknowledgement receipt with ref number [protected] and told me that number would be activated in 72 hours. After waiting for 72 hours I called their complaint number 198 and they told me to call after some time. Then I e-mailed the whole matter to their customer care mail id - vodafonecare.[protected]@vodafone.com asking for help or registering my complaint. I waited for 2 days and no reply came from their side. On 21/11/2012 I mailed again to vodafone care and copied theie nodal officer's mail id - nodal.[protected]@vodafone.com. But again as expected they are 'Not Happy to help' and no reply till now. They should even inform if there is something wrong with the documents. I was able to submit the documents at their own vodafone store in second try because of mis-management at vodafone store. I dont know what kind of executives sit at their store who dont know which documents are to be submitted. Now it's been 20 days my number is out of service and I am facing huge difficulity dealing with my peers and clients in my office. I work 7 days a week and I dont have enough time to visit their illmanaged store on daily basis to submit and resubmit my documents again and again.

Please Somebody here guide me how to take further action against the company, which is harassing I dont know how many people like me. I am also attaching the screenshots of my mails sent to vodafone customer care and also the ack receipt they gave me after accepting my documents.