[Resolved]  Vodafone — wrong information given by system and executive

Vodafone — wrong informaton to customer

Hi there,

I am very saddened by my experience with vodafone in the last 7 days. My story goes like this:

I had taken a Vodafone connection in July-07 under plan Talk100 with an assurance that the CLIP charges are free for life. For a year things were ok, after which suddenly of 1-Jul-08, my CLIP was disconnected. On calling your Hotline (111) I was informed about all kind of stories (that my CLIP was free for only 2 months/ it could be that it was free for 12 months, etc.). I finally gave up and asked what I could do. I was told that talk to the person who got you the connection (now I am supposed to remember the person who had orally confirmed that CLIP is free a year back and goto him to correc the situation). I actually had his no. saved and called him (Fransis from Vodafone - he happens to be an RM for our Bank - I work for a bank). He told that I goto a Vodafone store and ask for extending my free CLIP for another 12 months. On contesting that he had said that its free for life - he mentions this is how its free for life - goto Vodafone store every 12 months! agash!!!

I checked the Vodafone website and then thought that its best that I convert my phone to a prepaid connection. I went to the Vodafone Store (Fort) to ask for waiver of CLIP for another 12 months which I was flatly denied - again referring me to the person who gave me the connection (haha). I asked about conversion to a prepaid connection. The person attending to me (Ankur) said that the call charges are very high if I go for a prepaid connection. On referring to the Internet tariffs, he flatly refused to accept the tariffs and gave me a very different picture. I was convinced that he must be knowing better about the charges and accepted a change in my tariff plan (with a higher rental) so that my CLIP gets activated. This is on 3rd July with assurance that the CLIP will be activated within 2 days maximum.

On 7th July, I called up the Hotline (111) to check why my CLIP was not activated, I was informed it'll done by end of day.

I called again on the Hotline to check about the prepaid connection (this time I asked that I want a new connection) - I was given a very different set of tariffs (with much lower call rates - Re.1 local/ Rs.1.30 for STD). The moment I said, I want to convert my current connection from Postpaid to Prepaid, their tone completely changed and I was asked to goto a Vodafone store.

On reaching the Vodafone store, I again faced the same situation. I told them I want to convert the connection and I was informed that the STD rates are different - now it was Rs.1.50/ min instead of Rs.1.30 as informed on the Hotline. I was made to wait for close to 2 hrs and then my connection type change request was taken.

No one at the store was willing to write and give me the charges that would be applicable on the prepaid connection - the charges they were mentioning was different from the ones mentioned on the website.

I wish to bring to your notice that :
1. the STD charges on a prepaid connection mentioned on the website is 1.30 (which is confirmed by your Hotline perso) whereas as per your store people, its 1.50/min which matches with your internal charges.
2. Your people at Vodafone store give all wrong information - both at Fort and Santacruz
3. People at your Vodafone Store assure you of certain charges/ services which are never met. On asking for written commitments, no one is ready to give anything in writing.
4. A customer availing of a new prepaid connection is denied of a written statement of applicable call rates. This is completely unfair to the customer.

In the process, the customer is completely mislead at various points.

I would want to take up this matter with TRAI, consumer forum. I would request you to please accept that the information provided on your website is false (even today it shows wrong rates).

Please take this seriously and respond asap.

Best Regards,
Abhishek Chhawchharia

Vodafone — wrong information i was provided with

Hi,
This is with great disappointment i am writing this mail as i have already faced so many problems after taking company's plan of prepaid to postpaid conversion. At the time of persuading me for this plan one of Vodafone's executive told me that it wont take more than 2 days at any cost for my new connection to get activated so i opted for the plan yesterday itself and submitted all the required documents. But today i have been told that verification and other formalities will take another 2-3 days, moreover the way company executive talked to me was below my dignity.
Well i know that this mail is going to get unnoticed as there must be so many other grievances of so many other people but still i thought it'll be good on my part to intimate you guys about this. Hope to get a better response this time.

Thanks,
Rohit Singh
phone no.-[protected]

Room no.-318
Change Masters
Management Development Institute
Mehrauli Road, Sukhrali
Gurgaon (Haryana)

Vodafone — executive

respected
i hv sent my query to TRAI they replyed me if company doesnt response to ur query within 48 hrs u infrom us we will take write action on them i hv complianed u abt backed team of maharastra vodafone which is not working properly with us i send u sevearl time mail u should make it clear
regards
GANESH NILAWAR
mb:-[protected]

Vodafone — worng information

Dear Sir/madam,
I taken vodafone Sim from retailer , what ever id proofs they asked i submitted (my passport & electricity bill ) but they disconnected my no. I am loosing so many interview calls . bt they are not responding.
but the people of vodafone are behaving very rude. so please take some action on this .
It will be highly appreciated if some quick action is taken on this.
Thanking You.
regards
mohana sreenivasulu.P

Hi Sreenivasulu,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/S5IXq and we’d be happy to help.

Regards,
Vodafone Customer Care.

i have the info of this mobile no [protected].name & adress
because this no is cheted me. & give me a lot of missed calls
so please give me details of this no

well..after reading this post...smbody from vodafone called me...discussed this concern with me and said that she will get back to me within 24 hours...its been more than 24 hours..but no response from vodafone...

VODAFONE..HAPPY TO MAKE YOU UNHAPPY...

finally i got a call from mr shantanu mukharjee..the same guy whom i had words on 30th april .he told me dat m left wid 700 mb nd my plan will get over on 1st may 2013...
he said that its their fault...nd will rectify it asap...lets see what happens now..
otherwise my documents are ready with lawyer and i m ready to send a notice to vodafone...
regards
kanishk tyagi
(vodafone unhappy customer)

Hi,
My Number is [protected] and its post paid. I purchased galaxy grand on 13th may and got Vodafone bundle offer for 2 months.. the offer end date was 13th july and I called customer care on 10th..again on 12th and 13th July as well .. every time it was clearly told to me that the 3g services will be automatically deactivated and I will never be charged for it.I hardly used it and never crossed the limit of 2 Gb as well. I confirmed it 4 times by calling customer care. Couple of days back again I called and spoke to senior officer to avoid any confusions and this time again I was told clearly that I will nt be charged for any internet usage as I do not have any 3G plans active on my mobile. This was a clear sentence from the senior officer .. and he also confirmed that I will be charged for my std and local calls only.. and normally bill comes around 550 but it came around 1900 for July month Inclusive 900 3G charged.

Now the First Question is, If I do not have any 3G services Active for my Number, How can I get charged for that. I never wanted any 3G services, and I explained it many times to Customer Care Executive and It was told to me that Once the Free Validity gets over, 3G will be deactivated automatically . Check Recordings. I have it with me as well.

Second, I have sent mail twice to Corporate.Meh*** as suggested by Customer care Executive and Never Got the response in 48 hours as Vodafone claims through Auto mailer. I am still awaiting for last mail that I sent couple of days before.

I have been using Vodafone for almost 5 years now and never had any issues. But this is a clear case of cheating your customers by giving wrong information.
It will be highly appreciated if some quick action is taken on this.
FYI, 3G is still active on my mobile. Seems some technical issue at your end. Check that as well.
Thanks

Regards,
Abhishek
[protected]