[Resolved]  Volkswagen Jetta Car — After sales of VW Jetta car in India

Address:

Gurgaon, Haryana

The following is the text of the complaint posted by me on the Volkswagen web site (India as well as Internationsl) and copy of the mail sent to VW customer care in India.

"I own a VW Jetta bought in August 2008 from Kashyap Automobiles. This is not the first time that I am visiting this page on your website. I have been here in the past also because of various service related problems that I, as a VW car owner, have encountered. While some of these problems have been attended to, most of them still exist and it seems that the Service Stations of VW in Gurgaon do not have adequately trained staff to either diagnose or address the complaints of car owners such as me.
The latest problem encountered by me last week was that the car moved very slowly despite gears being engaged and accelerator pedal being fully pressed. Somehow I could reach the car to your authorised service station in Gurgaon. On inspection by the service engineer, I was informed that the clutch of the car would need replacement. I was virtually shocked at this diagnosis as the car has only done about 58000 kms and one does not expect the clutch assembly to wear off in 58000 kms. Mind you I have been driving Marutis and Hondas in the past, and still own a Honda and I have not had such an experience with any of the other cars which have done over 100,000 kms. Moreover the estimate provided to me by the service station is an astronomical sum of about Rs. 55,000.00. The break up is Rs. 15,000.00 for the clutch, Rs. 1,300.00 for a bearing, Rs.33,000.00 for a fly wheel and Rs. 5,000.00 for labour.
VW is an internationally acclaimed company for it's technically advance engineering, with which their cars are manufactured and sold worldwide. Your Indian advertisements talk of German Engineering, and such cars are known to run trouble free for upto 200,000 kms. Such an experience with my car is therefore not acceptable at all. I had purchased this internationally acclaimed model from an internationally acclaimed car manufacturing company so that I would experience trouble free service for years.
My car is covered under your extended warranty programme for 4 years fromm the date of purchase, however, the service station informs me that this repair / replacement of parts would not be covered under the extended warranty program.
You are requested to look into the matter, as this seems to be a manufacturing defect in the clutch assembly installed in my car and arrange to have this problem attended free if cost.
I would also request a direct response from the company rather than from the servivce station / call centre as these people are unable to provide satisfactory answers to the questions that I have.
You may consider this as my rightful demand as an owner of a VW car.
Regards,
Harsh Krishnatray"
C9/13A, DLF City Phase-1
Gurgaon
Harsh.[protected]@gmail.com