[Resolved]  Volkswagen Polo Car — POOR AFTER SALES SERVICE OF VOLKSWAGEN CAR PROVIDED BY THE SERVICE CENTRE OF VOLKSWAGEN CARS

Address:

Uttar Pradesh

mohd inam khan <[protected]@gmail.com> Mon, Jan 30, 2012 at 12:44 AM
To: customer.[protected]@volkswagen.co.in
Cc: [protected]@vw-puranmotors.co.in
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To,

The Volkswagen India,
Customer care service.

Kindly go through the my email 05.12.2011 & your Customer care service reply dated 05.12.2011. I am pained to inform you that my problems have yet not been resolved in spite of the fact that I have send several reminder mail to your Customer care service, approached the Puran motors Allahabad personally, made several telephonic conversation with Mr. Rohan Mehrotra of Puran Motors, Allahabad, but there is no one who could pay any attention to our concern. Please do not only open the Service Centre & Showroom in India Particularly in Uttar Pradesh, as in absence of proper car service mechanism there is no value of only selling the cars. It is kind of be-fooling the customers to promise good service in absence of any proper consumer redressal mechanism. kindly do the needful in the matter immediately to resolve my issue.

Yours faithfully,

MOHD INAM KHAN,
R/ O- 30-C/9,KANPUR ROAD, BEHIND HARI MASJID, CIVIL LINES, ALLAHABAD-211001,
CELL NO. [protected], [protected]


[protected] Forwarded message[protected]
From: mohd inam khan <[protected]@gmail.com>
Date: Tue, Jan 24, 2012 at 12:21 AM
Subject: Complaint against Service Centre At Allahabad i.e. Puran Motors
To: customer.[protected]@volkswagen.co.in
Cc: [protected]@vw-puranmotors.co.in





To,

The Volkswagen India,

Kindly take notice to Concern No: CAL9763 dated 05/12/2011. I have requested that the newly opened Service Centre at Allahabad U.P. does not have requisite equipments to provide service to the Customer as in my case I have contacted for the removal of some dents & paints works and my Car is under comprehensive Insurance Policy of bajaj Allainz, but the Service Centre has shown inability to help me for service they do not have paints & the mixture machine of paints for painting of cars. It is nearly a two month that You are unable to equipped your service Centre at Allahabad to provide all the Service to Volkswagen Customer.

In last 2 months I have contacted more than 15 times to the Allahabad Volkswagen, but the problem has yet not been redressed. It appears to me that the Volkswagen is working more on selling the cars than providing quality service to the customers.

It is therefore requested kindly look in the matter as urgently and do the needful in the matter.

MOHD INAM KHAN,
R/ O- 30-C/9,KANPUR ROAD, BEHIND HARI MASJID, CIVIL LINES, ALLAHABAD-211001,
CELL NO. [protected], [protected]
customer.[protected]@volkswagen.co.in
Date: 12/05/2011

Concern No: CAL9763

Veh Regn No: UP

Name of Customer: Mr/Ms. Mr Mohd inam khan

Dealer Name: Puran Motors Dealer Location: Allahabad

Kind Attn…..

Dear Mr/ Ms. Mr Mohd inam khan

Greetings from Volkswagen passenger cars!

We acknowledge the receipt of your concern to us and have noted the contents of the same.

We wish to inform you that we have forwarded your concerns to our dealer M/s Puran Motors(Allahabad) and have advised them to attend to the concerns. Please be assured you that your concerns will be resolved under our supervision and as per Volkswagen standards.

If you need any further assistance, kindly feel free to call "Volkswagen India Assistance 24x7. Anytime. Anywhere" on toll free[protected]/[protected] OR write to us at customer.[protected]@volkswagen.co.in.


We thank you for choosing Volkswagen and assure you our best services always.

Best regards,

Customer Care

After sales

Volkswagen Passenger Cars India