[Resolved] Voltas Ac — NO RESPONSE ON COMPLAINT GIVEN FOR NON FUNCTIONING OF BRAND NEW AC | |||
I purchased a brand new VOLTAS 1 TONNE AC from VIJAY SALES, PALM BEACH GALLERIA . It was installed at my parents house at Panvel. However right from day 1 , the AC is not functioning. & Inspite of giving calls to VIJAY SALES, VOLTAS CUSTOMER CARE & NAHUR SERCVICES ( who did the installation) there was no prompt action taken. After 5 days some one form NAHUR came & detected that the compressor is malfunctioning; but did not take it back with them & said the department is different and the concerned department will do the needful. Still after 3 days, no one has come to take the compressor back & replace it with a new one. TToday, the AC is just like a show piece in the house & not able to serve the purpose. My parents have been forced to face the HEAT ! even at night.... Hopefully , with this feedback, some action is expected. SANTOSH HARIHARAN [protected] [protected]@gmail.com ADDRESS where AC installed: C/O MR C N HARIHARAN C-102, PRAJAPATI ARCADE, SECTOR 15 NEW PANVEL OPP RAILWAY STATION 410206 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I wish to bring to your kind attention that I have purchased one 1.5T split A/c unit of Voltas “A/C 1.5T VERTIS ELIT-G (25) thru M/s VASANTH & Co, 191, Purasavakkam High Road, Chennai-600010 on 12th April 2010. The above unit was installed at my above residence on 18.04.10 by M/s Prakash Refrigeration Service, Puzhal, Chennai-66.
I am encountering problem with the above unit from the day one onwards. Subsequent to installation on 18.04.10 unit failed within two days. On 27.4.2010 after nine days of my complaint, your authorized service representative responded to our call, dismantled the unit and some welding was carried out in the main unit. When I enquired the exact nature of the problem, the mechanic did not reveal any thing.
Since the A/C unit was only on limited use ( due to rainy season) no problem reported during dry service which was done on 21.08.11. Since summer has started, we started using the for on longer duration effective March 2011. Again on 15.03.11 performance failed and Service Engineer was called. On 19.03.2011 gas was charged again and reported that problem would not re -occur. Again on 30.03.11 cooling effect failed completely. I think, your service engineer would visit again refill the gas and would report the unit performance is satisfactory like earlier occasion. .
In view of the continuous repeated problem experienced by the customer from the day one and delay in response from your authorized service dealer, I feel major problem in the unit exists. Since one year guarantee period is approaching i.e 18.4.11, I am afraid the unit may fail at any time and I will be at great loss in selecting your reputed brand..
I hope you would under stand the customer problem and arrange to replace with a new unit immediately which would be trouble free at least for a period of six months.
Your early action would be appreciated
J Gopinathan,
No.12, Ambica Nagar 5th Street,
Kodungaiyur,
Chennai-600118
Mobile: [protected]
Email Id: [protected]@yahoo.com
I am encountering problem with the above unit from the day one onwards. Subsequent to installation on 18.04.10 unit failed within two days. On 27.4.2010 after nine days of my complaint, your authorized service representative responded to our call, dismantled the unit and some welding was carried out in the main unit. When I enquired the exact nature of the problem, the mechanic did not reveal any thing.
Since the A/C unit was only on limited use ( due to rainy season) no problem reported during dry service which was done on 21.08.11. Since summer has started, we started using the for on longer duration effective March 2011. Again on 15.03.11 performance failed and Service Engineer was called. On 19.03.2011 gas was charged again and reported that problem would not re -occur. Again on 30.03.11 cooling effect failed completely. I think, your service engineer would visit again refill the gas and would report the unit performance is satisfactory like earlier occasion. .
In view of the continuous repeated problem experienced by the customer from the day one and delay in response from your authorized service dealer, I feel major problem in the unit exists. Since one year guarantee period is approaching i.e 18.4.11, I am afraid the unit may fail at any time and I will be at great loss in selecting your reputed brand..
I hope you would under stand the customer problem and arrange to replace with a new unit immediately which would be trouble free at least for a period of six months.
Your early action would be appreciated
J Gopinathan,
No.12, Ambica Nagar 5th Street,
Kodungaiyur,
Chennai-600118
Mobile: [protected]
Email Id: [protected]@yahoo.com
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WHEN I PURCHASED THE AC THE BOX PACKING WAS MISSING THE REMOTE AND TWO MONTHS LATER THEY GAVE ME AND NOW THERE IS A ISSUE WIT THE CIRCUIT BOARD THEY DONT RESPOND AT ALL