[Resolved] Whirlpool / After Sales Service — after sales service fraud | |||
I own a whirlpool washing machine.I called their service service centre a number of times stating that i want to get AMC done for my washing machine. I was told that their people here will call me asking for a time as to when they should come home. Instead all i get from them is a message on my phone that door found locked. Somebody has always been present at my house and nobody has ever visited my house and they have never bothered to call back. And this has happened over 5 times now inspite of my regular calls to their call centre. Also I got my machine repaired from your service centre here, they gave me a bill without a bill number and replaced a part which they took out of an unsealed box. When questioned your mechanic replied that this is how its done in whirlpool.Due to no AMC i had to pay them service charges, that explains their hesistence in giving the AMC. Whirlpool must check these malpractices done in terms of service centre. A company as reputed as Whirlpool is not expected to rob the customers of their money for a fault like buying a whirlpool product. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Whirlpool,
We have purchased Whirlpool AC 'The Whirlpool Mastermind Aviator V 1 Ton ' from Home Town - Ishanya- Pune on 31st March 2010. At the time of purchase we have been told about Reebok Scheme .On paying 350/- We get gift vouchor of 3500/ of Reebok within one week .Its one month is over and no Gift voucher given to us .Kindly look on this and provide us what the scheme has been told us at the time of purchase .
Regards
Manjusha
#[protected]
We have purchased Whirlpool AC 'The Whirlpool Mastermind Aviator V 1 Ton ' from Home Town - Ishanya- Pune on 31st March 2010. At the time of purchase we have been told about Reebok Scheme .On paying 350/- We get gift vouchor of 3500/ of Reebok within one week .Its one month is over and no Gift voucher given to us .Kindly look on this and provide us what the scheme has been told us at the time of purchase .
Regards
Manjusha
#[protected]
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Whirlpool — After sales Services
I have purchased Whirlpool RO system Refrigerator and Microwave and this was the bigeest mistake of my life i think. After Sales Service of your products is so pathetic that i sometime feel how are u people are No 1. Anways i was called upoon twice by your Customer center that RO service is due no one turned up at the day decided. After my husband got ill due to drinking of bad water i called up 3 times to Call Center no one turned up next day a guy called up he had to come at 9 AM at 9:20 Am i called him up and he is saying that he will reschedule. I am also working and i dont have time to again and again call up to you guys. I am writing this because i am fed up with your services. Will not buy Whirlpool products ever even for free. The same thing happend when my Microwave was not working.Thanks for the help and great After sales services.