[Resolved]  Whirlpool — Poor service / product - Whirlpool Refrigerators

Whirlpool Refrigerator — Poor quality of product and service

Dear Sir

I had buy refrigerator 400IM-WH ( FF 400) on 25/12/2004. We are facing number of complain from last one year. Service given by the companies authorized service station Seven star services is very poor. We had already spend about 5000 rupees uptill now. :Last month compressor problem occurred, they had changed the compressor, but still our refrigerator is not working properly. While changing the compressor they had removed drain trey, because may be compressor of different model then original one. Now water is coming out of refrigerators back side. In spite of number of complain no one had turned up. One of the company’s technician Mr. Ashok whose mobile no. is [protected], call promise us so many times to come personally and resolve the problem. But they had failed to do so uptill now.
So we hope that Whirlpool india will come out of poor customer care record and selling poor quality products.

Hiren Dhami ( M:[protected])

Whirlpool Refrigerator — Poor quality service

ARUP BHATTACHARYA
C/o. Jayanti Bhattacharya
Flat No. 1, Ground Floor“Additiya Appartment”1/3/1, Padma Pukur Lane, Howrah – 711 109.

To
Mr. Santanu Dasgupta, Vice President
Marketing, Whirlpool India


RE: Formal complaint regarding service.

Sir,
I had purchased a refrigerator from Great Eastern Appliances Private Limited, Kolkata and facing problem which are described as follows:
On 04. 12. 2008 (4th December, 2008) I booked a 180 L Genius Royal Whirlpool refrigerator from Great Eastern Appliances Pvt. Ltd., Kolkata on my mother’s name “Jayanti Bhattacharya” For Rs.1500/- and the balance was to be paid on the time of delivery of that refrigerator. The total amount was Rs.10, 000/- (Rupees ten thousand only). At the time of booking I repeatedly requested them to kindly deliver the refrigerator after 7 p.m. as we (I and my mother) would not be available before that time we both are employed.
On 05. 12. 2008 (5th December, 2008) at 3.30 p.m. one of the delivery man called me up on my cell phone, at the present moment of time I was taking a dictation from my boss (Ld. Additional District & Sessions Judge, City Sessions Court, Calcutta). The concerned delivery man told me that they were waiting near my residence with the refrigerator and asked me to reach that place immediately otherwise they would return the aforesaid refrigerator to the godown of distributor and also threatened me that this delivery would again happen after 3 working days. Immediately I requested my boss to release me as was urgent scenario for me. Hence, I was released and took a taxi from City Sessions Court to my residential place which cost me Rs.150/- only. Within 45 minutes I reached the designated place and noticed that two men with one sealed pack refrigerator on a matador van standing near about 2 minutes walk able distance from my residence. I requested them to carry the aforesaid refrigerator on the said matador van on which it was brought to my place. But they denied my opinion and carried the refrigerator on head as a “coolie takes the burden on his head”. I repeatedly request the delivery persons to open the sealed pack refrigerator and set it up on the designated place in my residence. They denied the told me that there would be some one visiting my place tomorrow to perform a demo and open he would be responsible to open the sealed pack. However, no one (either from Whirlpool companies’ side or Great Eastern Appliances Pvt. Limited’s side) came from the date of delivery until 10. 11. 2008 though I repeatedly requested on phone and personally to perform the demo at my residence as I was unable to use the consumer product which I purchased with the intent to use it (refrigerator) from the date of delivery.
On 10. 12. 2008 (10th December, 2008) at about 12 noon Dipankar Nandy, one of the showroom staff came to my residence with the intent to perform a demo from the distributor side. However, he was unable to operate the aforesaid refrigerator as it had some technical problems as described by the same showroom staff Mr. Dipankar Nandy and he himself took the initiative to book a complaint on the designated number[protected] of Whirlpool Customer Care for West Bengal. On 11. 12. 2008 (11th December, 2008) one Mr. Santu Bag came to my house at about 7 p.m. for demonstration again from the Company’s side after near about 139 hours of delivery of the aforesaid refrigerator. He performed some checks on the refrigerator and told me that the aforesaid refrigerator has a “Compressor problem”. I requested him to notify me in writing that the refrigerator has major problems; however, he denied to do so and flew of my residence without a sign on the companies designated papers for demonstration.
I called up Great Eastern Appliances Pvt. Ltd. and informed them of the said problem as described by the technician of Whirlpool, Mr. Santu Bag and requested Great Eastern Appliances Private Limited to replace the refrigerator as the problem is major and I did not use it for a single day, they provided me with a reply that they would not replace the aforesaid refrigerator and would sent a service technician to repair it.
This is unrest request from a legal and legible customer to the company to replace the refrigerator as it was unusable from the starting.

Note: If I do not receive any satisfactory reply from your side within 48 hours of time of this letter, please do not held me responsible for any damage to your companies reputation / goodwill in the market through media or any other channel.

Thanking you.
Yours truly

Arup Bhattacharya
Contact: +[protected] E Mail: [protected]@gmail.com

Fake Commitment & Poor Quality of After Sales Service by G.E. Applicnaces Pvt. Ltd., 20, Old Court House Street, Kolkata.

I am agreed with you, I am also facing this type of problem from Great Easter Appliances Pvt. Ltd.

The respected co's also be liable for this type of dealer's attitude and take action against them. The Co's cann't denied their liabilities and commitment after sales service to the customer.

With best regards
ALOK KUMAR DEY
Mobile : [protected]
e-mail : [protected]@rediffmail.com

attitude of service centre at jharkhand is very poor. i had complained about the non cooling problemin the month of may, but the workshop members visited in september (refregeratir is in waranty period). changed the compressor by the payment of rs.1750. within 1 week fridge is not cooling again, but service centre is not giving response even on frequent calling. they are neither repairing the fridge nor returning money.
surabhi
ramgarh cantt (jharkhand)

attitude of service centre at jharkhand is very poor. i had complained about the non cooling problemin the month of may, but the workshop members visited in september (refregeratir is in waranty period). changed the compressor by the payment of rs.1750. within 1 week fridge is not cooling again, but service centre is not giving response even on frequent calling. they are neither repairing the fridge nor returning money.
surabhi
ramgarh cantt (jharkhand)

Whirlpool — poor service and products

I am Anil Gupta. I had made a complain for my fully automatic washing Sensation DLX machine 6.5 kg on 24/09/2011, which come under service contract. One person came Mr sunil chauhan checked and told us
door lock to be replaced which will come within 3-4 days. But
that part not came and now nobody is listening or not replying when it will solved. every day I called every day on customer care no. and they are telling every today your problem will be solved today....sir, i am sending a reminder to service person or some other promise
I had send one email on Oct. 12, 2011 regarding this problem to company. But no reply came. After 25 days engineer came and changed the door switch and told me "now sir your drum is jammed because machine is idle last 25 days so you can change your machine with new washing machine with 50% replacement value.’ After that 4 days latter I agreed for changing option and I had selected 360 bloom wash machine. Company branch manager (Mr Ravi) told me after calculation please make Rs15,000/- D.D. and your machine will come with in 15 days. I had given D.D. on 21/10/2011 and again after 7 days gone but no reply came so again I contact engineer Mr. Niyaji (vahsi branch) he told me please give a xerox copy of your old machine and service contract then it consider than I gave all documents. now again 4-5 days gone but no reply from company. Again I contacted on 02/11/2011 they told me it will come with in 2 days.
Now company send washing machine(on 05/11/2011 bill also not provided) which is already used one(may be for demo or other purpose). Washing machine not having Rat mesh, Threaded foot screw and other washing products already used and empty pouch of comforts etc. Inside drum having water spot also used filter. Again I called Branch manager Mr. Ravi regarding this. As company poor response he told me that he will send his engineer same day. After two days his engineer came and confirm the missing items and other issues. Company not send bill for this machine also. Again engineer told me give a xerox copy of delivery paper and your machine will replace with in 15 days after talking with branch.
So again I am waiting........ for my machine.......
Please help me, more than 1 month gone. 3 email also send to company hepldesk but no reply from company also.....
So guys don’t buy Whirlpool washing machine because with in 5 year machine not working and also company provide worse to worse service...........

called on 6/11 for a problem on a 30 cubic ft. whirlpool gold side by side refrigerator. The refrig. was purchased less than 5 mths ago. came out on 6/14 to repair grinding and water freezing in refrig. Re installed an improperly installed damper. next day all was frozen in refrig. Called, they reordered a part. to be installed on 6/19. The repair people called early on 6/19 am to say part was damaged and have to reorder. Now the part may come in on 6/20 and appt. may be made on 6/21 or even 6/24. Customer service is not helpful. it has been 6 days and may be as much as 11 days for a repair. And I am not sure that is the problem, and the repair people won't know until the part is installed. The repair people are doing all they can, customer service is pretty unhelpful and unsympathetic about the situation. and the Item is under warranty. Imagine if you pay for a repair contract, what type of service would you get then?
What a waste of money on our part. We researched whirlpool refrigerators. and they were suppose to be good. We realize everything can be a lemon, however, trying to get this fixed is a night mare and customer service is useless.
Maybe someone should do a customer service eval. of all appliance dealers and publish that . I will never purchase another Whirlpool anything, because they can't seem to repair them in a timely fashion.