[Resolved]  Whirlpool — Defective Fridge

Address:

Mumbai City, Maharashtra

I booked a Whirlpool Master magic 220 Liter double door fridge from Snehanjali Electronics Mira Road (Mumbai). I was provided a defective piece first. The technical guy from Whirlpool said that there was no gas in the compressor. I immediately informed Harish (Salesman) asking him to replace me the fridge. I received a replacement for that piece where the second pieces door had a dent. Also the colour of the power cord was different than that of the first piece. Since there was a Physical damage, I told him that I no more want a Whirlpool. I then asked them to send me a Samsung 230 Liter double door fridge. This time I got delivery of a different model number than what I had ordered. I again informed Harish to send me the model that I had ordered. The lorry guys told that they dint have the model in their Oshivera go down. Next day Harish called to inform that their Manager has asked to cancel the transaction as 3 times the product was returned. I coordinated with Harish asking him the procedure of getting the money back. He told that they cannot give a cheque in spite of my paying them through my Debit Card. They said that they will provide a Merchentise letter to their bank after their Managers signature and after that within 7 days I will get the money. After waiting for more than 7 days from the date of me booking the fridge, I did not get a Fridge in good condition and now I am in a process of following up to get my money back. This was my worst experience with Snehanjali.