Whirlpool Washing Machine — washing machine not working

 
3 Reviews
Delhi, India
 chiragbobal
Sir i have purchased a Whirlpool washing machine nearly 2 years ago. But After every 4-5 months it not works properly Now also it is not working from past 12 days The motor of the washing machine is not working i have called the customer care and they give me assurance for the repairing of machine in 2 working days, i have called customer care center on 12 september ,2011. My complaint reference no.is DL[protected] Everytime I call in customer care they said your complaint is in progress but no one is doing from so far and they have forward my complaint to Mr.Rahul(service engineer) of service center but from past 10 days he is not coming to solve the issue everytime we call he say i am coming or your complaint is in progress But how much time it will take to solve the issue.I have called atleast 10 times but no action is taken. The company service is very poor. No one is helping there.Please look into this matter and send the service engineer as much as possible.On 23 june , 2011 i have called customer care but no solution is there.on the same day engineer visited to see washing machine but they have no part .Now if it is not done tomorrow I will definately go to consumer court on Monday positively.

With Regards
chirag
bobal.[protected]@gmail.com
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Sir,

I have bought Whirlpool washing machine after recommendation from Dealer. From day one my washing machine is not working properly and main parts of this machine are replaced 04 times in 1.5 years.

This time again I had a problem with machine and replaced part would reach Delhi in one month and I have to survive with replacement offer from them for 45 days. I have advised Whorlpool costumer care that any fault after this would not be accepted by me and I will need new machine as replacement.

Again problem occurred after two days and now my machine is not functioning for last 45 days. I have advised whirlpool to change my machine but they are asking for 15% depreciation + transportation changes.

I don’t understand why they are asking for this when this machine had problem since day one and problem was not solved 100%. I have not faith on Whirlpool now and need either full replacement or my full money back.

Can you help me in this matter.

Thanks and regards

Devendra Singh
salma
tibba road ludhiana
I AM APPLY THE PAN CARD NSDL PAN CARD ISSUE THE 10/09/11 EXPRESS IT COURRIER AWB.[protected] I HAVE NOT RECEIVED THE PAN CARD

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    Whirlpool Washing Machine - washing machine not working