[Resolved] Whirlpool Washing Machine — Wrong part installed by service centre | |
Till date there is not any solution given to me. The engineer visited yesterday informed us that cloths get affixed between drum & water tank can only be removed by dismanteling drum from machine. This happend due to fixing of a wrong part in my machine. In this way you are just increasing my problem instead giving any solution. It is final reminder to you to provide an immediate solution. waiting for a an immediate reply. regards Deepak Agrawal ----- Original Message ----- From: Deepak Agrawal To: [protected]@whirlpool.com Cc: [protected]@whirlpool.com ; singh.[protected]@gmail.com ; [protected]@whirlpool.com Sent: Wednesday, December 26, 2007 6:55 PM Subject: Re: Washing Machine lying at Allahabad Service Centre since 14-September 2007 With reference to my complaint at Allahabad Service Centre, today on 26th of December 2007 one of your engineer has visited my house. After inspection he found that drum that has been installed by Allahabad Service Centre in my machine is not suitable for T50 model. I picked up the equipment after paying Rs. 2200/- (CM no. 1637) for part & Rs. 200/-(CM 1089) towards service charges on[protected] from Allahabad Service Centre for a spare that is not suitable to my machine. Now tell me what to do. You are requested to provide me an immediate solution to my problem otherwise I will go for legal proceeding for doing my mental & finalcial harresment. waiting for a an immediate reply. regards Deepak Agrawal ----- Original Message ----- From: Deepak Agrawal To: [protected]@whirlpool.com Cc: [protected]@whirlpool.com ; singh.[protected]@gmail.com ; [protected]@whirlpool.com Sent: Wednesday, December 26, 2007 12:14 PM Subject: Re: Washing Machine lying at Allahabad Service Centre since 14-September 2007 With reference to your curtsy for repairing of my washing machine I would like to inform you that my machine is not properly repaired. I picked up the equipment after paying Rs. 2200/- (CM no. 1637) for part & Rs. 200/-(CM 1089) towards service charges on[protected] from Allahabad Service Centre. This machine is not properly repaired as there is an inch gap between rubber gasket & Drum. Either this drum do not belong to my model or it is not fitted properly. Due to this gap cloths get affixed between drum & water tank. This has been also informed to Allahabad Service Centre. Since it looks to us that you are not in a position to get my machine is not properly repaired, I would like to get my machine replaced with at least one year warranty as per your previous proposal. waiting for a positive reply soon regards Deepak Agrawal ----- Original Message ----- From: [protected]@whirlpool.com To: Deepak Agrawal Cc: [protected]@whirlpool.com ; singh.[protected]@gmail.com ; [protected]@whirlpool.com Sent: Tuesday, December 11, 2007 12:40 PM Subject: Re: Washing Machine lying at Allahabad Service Centre since 14-September 2007 Dear MR.Deepak, I could empathize your problem. I requested our team to work out the best possible low cost impact solution to you. I also requested our supply chain to hunt for the required spares in the system so that we can avoid any unnecessary expenses. Ms Jyothi or our local rep will be in touch with you to communicate our next steps to you. Rgds "Deepak Agrawal" <[protected]@rediffmail.com> 12/11/2007 12:30 PM Please respond to "Deepak Agrawal" <[protected]@rediffmail.com> To <singh.[protected]@gmail.com> cc <[protected]@whirlpool.com> Subject Washing Machine lying at Allahabad Service Centre since 14-September 2007 Dear Sir, Thanks for your proposal My washing machine became defective in half of its life span as per your co.'s prediction. Unfortunately spares are not available with you. A new washing machine with same features is available in the market for Rs. 15000.00 Is it right to pay Rs. 9800 for a whirlpool equipment which carries no warranty & may be in future spares would not be available. In that case this my Rs. 9800 would be a waste. I would like to buy a new washing machine a whirlpool or a non whirlpool product for Rs. 11000.00 under exchange with full warranty. I have already paid Rs. 400 to your service centre for not getting any service but just to know that spares are not available with you. Your product could not performed as per your expected life span. You are a manufacturer you if can't repair the machine who will repair it or I will prefer to buy Therefore either get my machine repaired or give atleast one year warranty on replacement unit or deduct only Rs. 4000/- as deprecation @ Rs. 1000/- p.a. regards Deepak Agrawal Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I bought a refrizerator from SANGEETA from Patna dt 13.03.2010 but key not given to us..The front side of the said refrizerator is scratch looking very badly.The model is elite.
Pls look into the matter.
Thanks & Regards
Mani Shanker Jha
[protected].
Pls look into the matter.
Thanks & Regards
Mani Shanker Jha
[protected].
sir/madam,
my ac is not working from last two years i m complaning but nobody is helping me.i am very angry with your services, please do favour
thank you
[protected]@rediffmail.com
my ac is not working from last two years i m complaning but nobody is helping me.i am very angry with your services, please do favour
thank you
[protected]@rediffmail.com
Hi, This is Ravi Kumar Who bought Whirlpool washing machine from Tirumala music centre Hyderabad on 4th July 2010, Recently we have raised a complaint regarding FLT power board problem and they promised that the same will be replaced (Complaint dated 5th Nov) SR No HD [protected]. The same is not yet resolved and no one from the compny is responding, Request you to take forward the same and early response expecting. Regards, Ravi Kumar s [protected]
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Whirlool Washing Machine — No proper service for 14 days
We had purchased a washing machine in Nov., 2007.There was problem in the machine on 03.08.2009. We called the dealer and he assured us that he will arrange to send the service person from the service centre.Then we called the local service centre on 4th August and we were told that the compalint can only be taken through the toll free number and locally they can not entertain any complaint.We called the toll free number We were given a good response and we were happy that the machine would be repaired next day. However to our surprise the service person only came in on 7th of August late in the evening. He said that there is a problem in the valve and he will replace it the next day. A new person came on 8th of August again late in the evening. He replaced the valve but the problem was not solved.He said the PCB ius not working and he will have to replace the PCB which is possible on Monday ie. 09.08.2009. We requesed him to please help us on Sunday and he said he will try. However nothing has been done till date. Surprising that a such a company maintains a service centre but does not maintain inventory of spares and even can not arrange to supply the part in 15 days to its service centre. We have even faxed a letter to the MD of the company but in vain.We still are at the mercy of the serice centre and the company's part supplying store.