[Resolved] Www.futurebazaar.com — Product Not Delivered | |||
I booked an order through www.futurebazaar.com on 11th March 2011 for Philips Sandwitch Toaster, Whirlpool 20G 20 Ltr. Microwave Oven, Dell Inspiron Chelsea MV Laptop (Order Number: [protected]). I have received Philips Toaster on 16th March 2011 but the other two products are not delivered as yet to me. When I ordered these products from their website, these both products were listed there and you can see these products on their website today as well and you will not be able to see anywehere that these products are out of stock. Whenever I try to communicate with their customer care team, they say that these products are not available in the nearby warehouse and they always tell the same thing that they are arranging for the products but there is no progress at all for three days now. First thing is that if the product is not available in their warehouse, they should not boast for the same. Secondly if they commit they should deliver it. I complained regarding the same to their customer care team three times now, with a requirement that I need these products before 21st Mar 2011 2:00 P.M. IST. Of which one of the complaint reference number is : 721094 They also boast about seven day delivery guarantee and that is not happening as well. As I have booked this product on 11th March 2011 and made the payment for the same on the same day. According to this the product should have reached me by 18th March 2011 or at least they should tell when they are going to deliver it. I have also mailed on their [protected]@futurebazaar.com, their representative said in mail that he cannot tell the delivery date to me for the products. Can you please help in this regard. Saurabh Srivastava Sector-19, Noida Email: [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your order number [protected].
I am sorry for the inconvenience caused to you regarding the delay in delivery of the ordered products " Whirlpool 20 G 20 Liters Grill Microwave " and " Dell Inspiron Chelsea MV Laptop " under the said order.
I confirm that the said products are dispatched to the customers from the warehouse located near to there location to avoid any damaged to the product while in transit. I regret to mentioned that the products were not readily available at our warehouse located near to your location hence there was a delay. However the same has been arranged by us and I am personally tracking the case at my end and will keep you posted regarding the status of the same. I have also tried contacting you regarding the same however were unable to get in touch with you.
I understand that the recent experience you had is really unfortunate but I would request you to give me a chance to rectify and bring satisfactory conclusion to the issue. I once again apologize for the inconvenience caused to you in this regard and appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak