[Resolved]  Yatra — TOOK MY MONEY AND NOTICKET..NO REFUND TOO..

Hi, my name is madhu nair muraleedharan.
I tried to book a flight ticket on 1st of july for a journey on August 18 from Cochin-Stockholm( transaction ID is O3Y978Z ). I dealt with MR. Prashant Kumar.
Before booking i clearly informed him that I am going in student visa and I dont have it with me as it was still on processing. He said, he need only my passport copy to book the ticket. So I paid 25% of the amount then through credit card and the rest of the amount on the next day through bank transfer. I also sent him the scanned copy of pay slip, and i waited for my eticket. On the next day, ie 3rd of july he emailed me that he need my visa copy for issuing ticket.I mailed him back asking why he dint tel tat before i pay the amount. He not even replied to that mail nor he called me back, till this date.

Later I called to Yatra and spoke to Mr. ritesh srivastav about this and he requested me to wait for 2 more days so that he will try to get the ticket for me. I got email from yatra to wait till 6 th evening to get a confirmation about the ticket, And on 7th july i got the cal from Mr.Ritesh telling that they cant issue the ticket without my visa, and he will refund the full amount. I agreed as I had no other go.
BUT, i havent received the payment yet! I almost called 10-12 times to yatra asking for this. Every time I get answer that my refund is on processing and i will get it in next 2-3 days.
See, I dont deserve this situation because it was the fault of the agent. I was literally cheated!! If they coudnt book ticket for me, they are supposed to give my money back.
Now its been 25 days since i asked for refund, and I am losing my SB interest of the amount.

I NEVER EXPERIENCED SUCH A BAD DEAL WITH ANY COMPANIES BEFORE!!!
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Aug 14, 2020
Complaint marked as Resolved 
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yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.


Going by my personal experiences as well as the wide variety of complaints on this and other consumer forums, it seems that there is no honest company left in India at all. Shame, shame, shame, the land of the Vedas and the sanatana dharma has turned into a big pile of thanks to the globalised market.

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