[Resolved]  Country Vacations — Mislead and false commitments regarding membership of Country vacations,Cancellation of membership and full settlement to credit card INR 80,000

Address:

Kolkata, West Bengal

On 7th October 2014, I got a call from Country Vacation that we (me and my spouse) need to visit Country Vacation office at D-211, 2nd Floor, Salt Lake, City Centre Mall, Salt Lake, Kolkata - 700052 on 8th Oct 2014 and also needs to attend a Presentation of 1 &1/2 hrs and then gift will be given to us. We went to Country Vacation office and attended presentation there, they described about the 5 years membership package. This membership offers includes 5yrs, 6 Day 7 Night stay in Country vacation and RCI affiliated resort in INDIA for free VLM (life time CLUB membership), Free Pick and Drop facility, and for sight-seeing, only fuel charge will have to be given, 50 % off on flights, 35% off on food charge within country club, Free visit to any resort, fitness centre facility like Gym, Sauna Bath, Swimming etc. to any location with in India in Country Vacation club and for this membership we have to pay RS 99000, but when I read their agreement these points are not in accordance with the agreement. For the payment terms, we were not ready to pay such huge amount as we belongs to a lower middle class family, but the sales manager suggested us that he will manage to pay me the balance amount by EMI facility from Credit Card, they also told us that this offer is for today only, so we paid RS 6000/- by cash that day and on 10th Oct we visited the office again and as per tie up with banks, they discounted the total amount to 80000/- and told us that we can pay the entire amount (80000+ Service tax @13%+ other bank charges) by 24 EMIs to bank via Credit Card. They also said that Country Club has tie-ups with AXIS Bank and HDFC Bank and he will try to convert the Amount to 18 EMIs, and we have to make a call to bank and convert the total outstanding to another 12 months EMI (which is not possible by any means) thus the amount will be given to bank by us is Rs 3375/- per month. We asked repeatedly about the amount of EMI and hidden costs (if any) and only after the confirmation from their side, we agreed to pay the amount and then he Swiped my AXIS Bank Credit card for 31, 000/- and 19, 000/- and converted it to 12 Months EMI only and used HDFC Bank Credit Card through Net Banking for 30000/- and told us that we have to make call to Banks after 8 days for extending the EMI period and they will help level best to make it happen. But after calling to Customer Care of AXIS Bank I came to know that they will unable to extend the period of EMI and we have to pay the entire amount by 12 months, Regarding HDFC Bank, the amount is transferred to 9 months EMI only. Now, we have to pay more than Rs.7000/- per month as EMI which is impossible for us as our monthly income is very less. We visited to Park Circus Office also on 16th Oct and described all the issues but there they told us that they will unable to do anything regarding this. Our membership id >>DT123-#2365, Membership no: CVKK1CLUB5LB185688, Type: 5 years Blue. These entire situation occurs for the mislead and false commitments by the Sales Manager and hence after getting to know all other issues I am not willing to have any kind relationship or membership with country club or country vacation. According to section 31. Of agreement of cool off period and rule of AIRDA, I request you to cancel my member ship as soon as possible and refund my full amount to my Credit card. My details: Name: Joyjit Ghosal, Mobile: [protected], Email- ghosal.[protected]@gmail.com