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Crizal Complaints & Reviews

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Updated: Nov 1, 2024
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Crizal reviews & complaints page 9

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N
nitin johnson
from Noida, Uttar Pradesh
Aug 10, 2016
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Address: Bangalore, Karnataka, 560009
Website: www.essilorindia.com/products/crizal-uv

I have bought a crizal uv lenses from the retailer. As you have promised that the lense is smudge free, water proof, dust resistant, this is not the case with my glases. You are cheating with us. I need immediate action against this. I have the authencity card which verify that it is orginal glasses. Take action against it as soon as possible.
I had a talk with you regarding the glasses n you told me that crizal uv doesnt have these features, but your website mentions that crizal uv has these features.
https://www.essilorindia.com/products/crizal-uv
https://www.essilorindia.com/products/brands/crizal/crizal-forte-uv
Crizal customer support has been notified about the posted complaint.

Crizal — Manufacturing Defect

Hi,

I had purchase my eyeglass from vijayawada

Titan Eye Plus
Address: D.NO:40-1-182, M.L Towers, Bundar Road, M.G Road, Beside Chennupati Petrol Bunk, Labbipet, Vijayawada, Andhra Pradesh 520010

IT Oakley OX[protected]
With Crizal Lenses


In less then one year time the lenses got spots on the coating
looks line titan has provide the duplicate lenses its my doubt please share the copy of my invoice to go for replacement

my mobile no. i was using that time is
[protected] or [protected]

Images attached herewith for your references


Thanks & Regards,
Quaidjoher Motiwala
Manager Operations IN
BioGenex Life Sciences Pvt. Ltd.
| *: [protected]@biogenex.com | [protected] | www.BioGenex.com |

This email may contain information that is confidential and privileged and is intended solely for the attention of the person to which it is addressed. If you are not the intended recipient of the e-mail, please delete it and inform us accordingly.
3 Attachments


TitanEye+ .
21 Aug (7 days ago)

to me
Dear Mr. Quaid,

Greetings!

Thank you for writing to us.We deeply regret the inconvenience caused to you.

We have forwarded your complaint to the concerned department.

Your complaint reference number is :[protected]

Please feel free to get in touch with us via phone or email for any further clarifications. We are available from 10 AM to 7 PM, on all 7 days of the week.


Warm Regards,
Sharath
Titan Eye+ Team
Customer Care No:[protected]
Email Id: [email protected]
Website: www.titaneyeplus.com


This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately by email or delete this email from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The opinion expressed in this mail is that of the sender and does not necessarily reflect that of Titan.

WARNING: Despite best possible precautionary measures taken by Titan Company Limited, computer viruses can be transmitted via email. The recipient should check and scan this email and any attachments for the presence of viruses. Titan Company Limited accepts no liability for any damage caused by any virus transmitted by this email.
********************************************************************************...

quaidjoher motiwala
24 Aug (4 days ago)

to TitanEye+
Reminder 1

Motiwala

Sent from my iPhone


TitanEye+ .
25 Aug (3 days ago)

to me
Dear Mr. Quaid,

Greetings!

As per the status, we regret to inform you that we are waiting for the response from the store.

Once we receive the status we will update you.

Inconvenience regretted.

Please feel free to get in touch with us via phone or email for any further clarifications. We are available from 10 AM to 7 PM, on all 7 days of the week.


Warm Regards,
Sara
Titan Eye+ Team
Customer Care No:[protected]
Email Id: [email protected]
Website: www.titaneyeplus.com


quaidjoher motiwala
26 Aug (2 days ago)

to TitanEye+
Even after accepting the manufacturing defect how brand like Titan says that we will pay a part on next purchase

Motiwala
[protected]

Sent from my iPhone


TitanEye+ .
27 Aug (1 day ago)

to me
Dear Mr. Motiwala,

Greetings!

Thank you for writing to us. we have forwarded it to our concern team . Once we receive the status we will keep you posted.

Inconvenience is regretted.

Please feel free to get in touch with us via phone or email for any further clarifications. We are available from 10 AM to 7 PM, on all 7 days of the week.


Warm Regards,
Sara
Titan Eye+ Team
Customer Care No:[protected]
Email Id: [email protected]
Website: www.titaneyeplus.com


quaidjoher motiwala
22:32 (15 hours ago)

to TitanEye+
​looks like i have to take it to consumer court, you are unable to attend it


quaidjoher motiwala
13:17 (42 minutes ago)

to TitanEye+
Dear Tata,

Your team is telling that you guy need 7 working day / 48 working Hr, i feel you people don't even keep track of customer support and follow up

eyeglass is some thing an important part of life and you people are playing with it

Duplicate things are not at all excepted with brand like titan ( i am buying lot of things from titan since my childhood i eat tata salt and now i use to by tanishq gold you can see you data if your really keep the track)

Money is not important the faith do play with it Indians are having only few to proud and tata is one of those but now it seems they are also started cheating with with there own country Mans .

Mr. Abdul at 13:00 hr 28/08/2016 has Frustrated me with the bull [censored] waste of my time in tracking the record that was not at all correct.
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    A
    ananthmurthyil
    from Bengaluru, Karnataka
    May 18, 2016
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    Address: 560058
    Website: crizal

    Hi

    Plz note i had purchased power eye glass on 14/2/16, as bill attached for your reference.

    At the time of purchasing it was informed to me that this item is scratch proof, and i bought this costly glasses as it was scratch proof.
    Now the glass is completely scratched, i had been to the shop from where i purchased this item, but they said u have to use box always and not to keep in the pocket, which is not at all possibe, as i use for computer work 12 hrs a day. If this is the case, i would have gone for local glasses, why would i pay 4500 rs.??
    Also note: the shopkeeper is also not responding properly as im visiting his shop from 1 month.

    Kindly replace me the glasses and do the needfull.

    Thanks and regards
    Ananthmurthy
    Mob:[protected]
    +1 photos
    Crizal customer support has been notified about the posted complaint.
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      S
      Shibaji Chattopadhaya
      from Hyderabad, Telangana
      Apr 18, 2016
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      Address: Hyderabad, Andhra Pradesh, 500090
      Website: www.titaneyeplus.com

      Hi,

      I bought 2 spectacles from the titan eye plus outlet in kukatpally. Both premium brands and above rs. 12000 /-. One was ck containing nikon lens and another tommy hilfiger containing crizal. The nikon lens is in perfect quality even after 8 months. However, the crizal one became almost unwearable after only 6 months o[censored]sage. It's full of scratches. Today, i.E. 17th april 2016, when i went to the shop to show them the lens they absolutely brushed of everything that it was my fault as it all depends upon my usage. I've been using spectacles since my childhood and don't need advice from anyone on how to use them. In the past i've bought lenses from gkb and never faced any such issues, but this was ridiculous! Moreover these lenses were already not in a very good condition when i first bought them. I'll never buy lenses from any titan plus outlets and that too of crizal in the near future. Absolutely frustrated by the quality!

      Regards,
      Shibaji chattopadhaya.
      Mobile: +91-[protected].
      Crizal customer support has been notified about the posted complaint.
      I bought Crizal glasses just 8 months back and it got scratches throughout glasses. I want refund..You people claim to provide very clear vision but proved to be far poor than a non branded lesser priced glass...if you are really a well established brand, revert on this
      I purchased crizal fuv specks and after 1 month o[censored]sage, the lens got scratches just by keeping in shirt pocket. Is there any warranty for this.
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        S
        sunita5488
        from Amla, Madhya Pradesh
        Dec 12, 2015
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        Address: Bhopal, Madhya Pradesh, 462021

        I had purchased a pair of crizal uv lenses of rs 2300 after his recommendations of crizal is best, made up of fiber, it is break proof, scratch proof antiglare etc, but very disappointed to say just after a day it get break near joints by itself, this is the worst eyeglasses I ever had, the company is totally fake, charging very high for such a lower quality product, I want refund of my glasses . Sunita mishra [protected]@gmail.com
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          sunita5488
          from Amla, Madhya Pradesh
          Dec 12, 2015
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          Address: Bhopal, Madhya Pradesh, 462021

          I have purchased a pair of eyeglasses from akshat opticals of crizal brand on his recommendation, at the time of purchasing he said it is the best lens antiglare and made of fiber so doesn't get break and scratches and all, but he knew very well that the glass were broken near the joints, i collected my glasses by making a payment of RS2300 cash, but after 1 day, in morning when i was going to wear it, the glass get broke near the joints, i called him immideately so he said ok show it me in evening, later he started arguing that he will not going to replace, and he cheated on me he had given me already cracked pair of crizal eyeglasses and also he said it is a fiber glass it will not get break and it is of superior quality, but he is a dishonest shopkeeper . It is a request to consumer forum please take action against him and givee me my money back Akshat opticals bill no 748 date[protected] crizal eye lenses total rs 2300 mob no [protected] Regards Suniita mishra
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            T
            tii
            from Mumbai, Maharashtra
            May 13, 2015
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            Address: Rohtak, Haryana

            I bought crizal ARC lenses in jan 2015 of 1800rs.. Two days back whn i was removing it frm my head.it cm yo my hands in two parts.. N also i have to strugl hard toclit daily as akqa voatung used to appear on it..m a student n it was high cost fr lenses. stil i though crizal is good n to make glasses again will nt b an issue.. bt it broke down as if it was of glass .though my lenses are plastic.. Pls help me
            +1 photos
            Crizal customer support has been notified about the posted complaint.
            Hard to clean as always a coating used to be on them..

            crizal - Comment #2157455 - Image #0
            Learn to spell.
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              Tapish
              from Jaipur, Rajasthan
              Apr 17, 2014
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              Resolved

              Address: Jaipur, Rajasthan

              I have purchased Crizal Spectacle progressive lens from GADHWAL OPTIC EXPRESS 71/15 paramhans marg opp. K.V.S, madhyam marg, mansrovar, jaipur . In first 2 week of april . We have surprised to see that while doing FOG test CRIZAL is appearing only on one lense not on another lense . When I spoke to Vendor he had given us clarification that this could be due to cutting of lense but both the lenses are genuine. Pl advice how to check the genuineness of lenses as lense cost me Rs 1700/- . Help me for saving my hard earned money .
              Aug 14, 2020
              Complaint marked as Resolved 
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                piyush mishra
                from Mumbai, Maharashtra
                Jan 14, 2014
                Resolved
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                Resolved

                Address: Gurgaon, Haryana

                I have purchased Crizal Spectacle progressive lens from M/s Jiya Opticals(ph [protected]), Sector 40, Gurgaon . In first week of Jan 2014. We have surprised to see that while doing FOG test CRIZAL is appearing only on one lense not on another lense . When I spoke to Vendor he had given us clarification that this could be due to cutting of lense but both the lenses are genuine.

                Pl advice how to check the genuineness of lenses as lense cost me Rs 3800/- . Help me for saving my hard earned money .
                Aug 13, 2020
                Complaint marked as Resolved 
                Crizal India Limited customer support has been notified about the posted complaint.

                scrathes

                i bought crizal forte uv a month back and they are full of scrathes.can any thing be done.
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                  A
                  anjanisridevi
                  from Mumbai, Maharashtra
                  Apr 26, 2013
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                  Address: Pune, Maharashtra

                  Hi, Iam facing 2 issues with the crizal authorised dealer (as stated by him)- Naina eye+, pimple saudagar, pune
                  1. I bought a pair of crizal lenses worth 1800 along with a frame costing around 1500, 6 months back and for the first time when the optician handed over the new frame fitted lenses to me one of the lenses was broken at the joinery of the frame and lense. he said whenever there is a problem, we will try to repair it and if the problem of disconnection of frame and lenses takes place we will try to replace it. In a span on 6 months it happened thrice that the frame and glass from the damaged lense disconnection took place. Today when i went to him he said we cant do any replacement we can only try to fix it. I dont understand how a broken glass can be fixed??

                  2.I thought of buying a new frame. I gave a partial confirmation of my order of a new pair of crizal lenses along with it, for which within 15 minutes of partial confirmation, I personally informed the optical store that I will not buy the lenses for which the opticians said they can't cancel the order and forced me to buy the new pair of lenses. I even asked them to share the customer care number or the dealer number so that I can speak to the appropriate person, the sore denied.
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                    P
                    Pat Varisco
                    Mar 8, 2013
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                    Resolved

                    I have eye glasses with Crizal lenses in them. These were recommended by the eyeglass prescription service supported by Ochsner Hospital in my city. They were more expensive than the other choices but I decided to try them anyway as my vision is extremely important and I really need my glasses every waking hour. They are supposed to be easier to clean and scratch free. I used the wiping cloth given to me with the glasses and at first all went well but then scratches began to appear. Lately, cracks began to appear and now both lens are totally cracked. I guess I am faced with the expense of having to buy new glasses even though my prescription will remain the same. Do not invest in these lens.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      caankurshah
                      from Hyderabad, Telangana
                      Aug 26, 2011
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                      Resolved

                      Address: Surat, Gujarat

                      I had purchased Airware Crizal A2 rage. However, in less than 1 months' time there were ample scratches on the lenses. After complaining regarding the same several time, no replacement was provided. The product is very useless and does not provide the results it claims for. I have purchased the same through proper invoice only.

                      I am a Chartered Accountant and having office work only. There is no rough use of the specs. Product Purchased from: 'Eyes N Specs', Anand Mahal Road, Adajan, Surat. (Invoice No. 1954, Purchase value of lense: Rs. 2500/-). Even the shopkeeper is also not good, providing worst services.
                      Aug 13, 2020
                      Complaint marked as Resolved 
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