Croma — acer nitro 5 denial of warranty repair / deficiency of service

subodh-ram-0011

Dec 15, 2025

Address: Croma Powai Branch, Mumbai, Maharashtra

Service Request Number:[protected]
Date of SR Creation: 05 Dec 2025
Branch: Croma Powai

I submitted my Acer Nitro 5 laptop for repair under extended warranty due to a spontaneous display issue. On 06 Dec 2025, a service representative visited my residence, inspected the laptop, and collected it for repair.

For nearly one week after collection, I did not receive any proactive updates from the branch. Every follow-up regarding the status had to be initiated by me.

After repeated follow-ups, I was contacted by the service engineer who stated that the repair was complete and requested the BIOS password. Subsequently, I was informed that the laptop would not be returned, and an ₹18, 000 voucher would be issued instead.

I categorically reject the voucher offer. I demand immediate repair and return of my laptop, or replacement with an equivalent/new device under extended warranty. I also require assurance that my personal data has not been compromised.

This constitutes a clear deficiency of service and unfair trade practice under the Consumer Protection Act, 2019. I request urgent resolution and expect a written confirmation of the same.

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Croma customer support has been notified about the posted complaint.

Dec 19, 2025

Updated by subodh-ram-0011 Service Request Number:[protected]
Date of SR Creation: 05 Dec 2025
Branch: Croma Powai

I submitted my Acer Nitro 5 laptop for repair under extended warranty due to a spontaneous display issue. On 06 Dec 2025, a service representative visited my residence, inspected the laptop, and collected it for repair.

For nearly one week after collection, I did not receive any proactive updates from the branch. Every follow-up regarding the status had to be initiated by me.

After repeated follow-ups, I was contacted by the service engineer who stated that the repair was complete and requested the BIOS password. Subsequently, I was informed that the laptop would not be returned, and an ₹18, 000 voucher would be issued instead.

I categorically reject the voucher offer. I demand immediate repair and return of my laptop, or replacement with an equivalent/new device under extended warranty. I also require assurance that my personal data has not been compromised.

This constitutes a clear deficiency of service and unfair trade practice under the Consumer Protection Act, 2019. I request urgent resolution and expect a written confirmation of the same.