Croma Complaints & Reviews

Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

There is an refund option provided by croma - notify their support and just refuse the product delivery whenever they knock your door.
There are better offers available and some vendors also provide immediate return /refund if the shipped product is damaged or refurbished. With croma, after payment the product delivery and condition is all at their mercy.

Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

This issue was first reported to croma support on 24th September 2023.

Customer side history of issue -

When the Croma technician visited for product installation and opened the box, based on my visual inspection he was informed about the old/ used product and the pics were taken of this dirty product. He was told to not complete the installation, but there is no option on Croma website to return and refund such old/ used product that are shipped to customer.

This old/ used product was also defective and despite multiple service request being opened from 24th September 2023, the croma support team has not responded properly to address this issue.

I have the complete audio and email trail for this issue. At times the croma support team calls from unreachable phone no. [protected] and either gives a missed call or does not discuss this issue and cuts the call randomly.

The croma support and/or technician are not even responding to multiple service requests and just closing the repair requests. I can be reached at 98670 68xxx or 97693 30xxx, but prefer email communication to schedule the technician visit and also to have proof of communication from croma support team.

Thanks
Vivek

Dear customer, We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear Akshay! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear Akshay! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear Karan! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear Bhavya! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear Abhijeet! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Dear Gaurav! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Hi Vitthal! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Hi Pallav! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Hi Chandran! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Thank you. I went Croma Store, Road No. 36, Jubilee Hills, Hyderabad and the store manager instructed on how to extend validity online. I also looked around the shop and was impressed by the sales people who were courteous and ready to help.

Hi Sachin! This is not the experience we would have liked you to have. We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Hi Vijay! This is not the experience we would have liked you to have. We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Hi there! This is not the experience we would have liked you to have. We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.

Update
After making us wait for 2 more weeks, Croma and Samsung have denied providing a full replacement further wasting our time with their procedures with no fruitful results. We have decided to take this to consumer court.

Hi there! This is not the experience we would have liked you to have. We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concern.