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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Oct 15, 2025

Complaints 3285

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2318

Unresolved

967

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Electronics & Appliances

Croma

Croma reviews & complaints page 2

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Address: At Nalla, Near Shankar Mandir, Post Sopara, Tal Vasai, Dist Palghar, Nalasopara West Pin 401203

I purchased a Croma air conditioner in May 2024, along with an extended warranty. However, it stopped working on May 22, 2025. I have filed a complaint both online and at the Croma store, but I still have not received a resolution. The technician who visited to check the unit was unable to identify the problem and ended up wasting time.

I believe Croma should refund me the entire amount I paid for this faulty air conditioner.br...

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I am writing to express my deep dissatisfaction regarding the unresolved screen issue in my Sony LED 163.9cm (65X90K UHD/4K) television purchased from your store on[protected], with Invoice No: SLRS3952419. I also purchased an extended warranty with Invoice No: SLA[protected].

I initially raised a service request on 5th May 2025, followed by a second ticket on 25th May 2025. Despite multiple technician visits for both service...

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I purchased a 1.5-ton Daikin AC 3-star model (Model No - ATKL50UV16UA) from an online Croma store on 28th May 2025.

And AC was delivered on 29th May, 2025. But the store has delivered a different model ID number - RKL50UV16VA outdoor unit.

So I have raised this issue on the same day of delivery i. e. on 29th May for changing the outdoor unit on customer care number.
Customer care team told me to wait for...

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Hi Team
I bought one AC with Brand name Croma and 5 year guarantee was given for PCB and 10 Years for Compressor.
Now customer care saying its 5 years guarantee for PCB but service provider (Servify) saying its 1 year guarantee
Service request no C[protected]
Purchase date 17 Jan 2022.
I have checked online site as well its 5 years warrantee for PCB
Please assist...

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Three days ago, I received delivery of a new AC from Croma. Shortly after delivery, a technician came to inspect the old AC and informed me that someone would arrive soon to collect it. Since then, no one has come to pick up the old unit, and I have been left waiting in the heat with no functional AC.

I have contacted Croma customer care more than 20 times, and every single time I’ve been falsely assured that “the...

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I bought Samsung refrigerator from chrome on 21.5.2024. Samsung refrigerator compressor broke down on 2.05.2025. I have requested repairs from Chrome several times, emailed and even posted on X, but nothing has been done from their side.
I have bought 3 year extended warranty plan (3 Yr. ZIP EW) from croma and it is valid from 21st May 2025 we should get free service but they haven't done anything.
They have troubled, harassed...

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Address: Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East Mumbai, Mumbai City District Maharashtra India, 400093

Website: www.cromaretail.com

Dear Sir/Madam,
I am writing to formally raise a strong complaint regarding a refrigerator I purchased from M/s. Infinity Retail Limited (Croma Stores) on 27th February 2025, vide Tax Invoice No: SLRSI2985744 or Order ID: SOA[protected]Product: CROMA REF DC 215L 3SMG- CRLR215DCD008903). The unit was delivered to my residence at A-172, Sector 26, Noida, UP - 201301.

Since the purchase within a period of just two months,...

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Respected Sir / Madam,

I purchased a Samsung television from Croma Airport Road Indore outlet on 16.11.2021 and I also took an extended warranty pack for which Croma charged me separately. On the date 25.04.25 when my above mentioned television developed a problem I informed the concerned outlet where the employee gave me a phone number [protected] and told me to lodge the complaint on this number only. I lodged a complaint...

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Address: Address as below : shiv kumar sonkar 9810800215 vikas vihar colony raipura, raipur. 490004

Croma OTG 18L crao0061 purchased at Raipur -GE road Chhattisgarh, on 30/11/2024. but servicing not done by nay requested pls send technical person as location /
Address as below : shiv kumar sonkar [protected] vikas vihar colony raipura, raipur. 490004...

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Address: Unity mall, Janak Puri, New Delhi

I bought an O-general 1.8t Inverter AC in march 2023, i was sold an extended warranty package worth 7k saying it was directly by the brand - O-general & they would service all needs. last year when i called o-general customer care for regular general service they did it for free as it was under the 1st year warranty. now when i called the o-general company for service; i was told i do not have any extended package. unfortunately the GAS in...

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Hi,

I have booked my Washing Machine( which i was really expecting ASAP ), 11th April where tracker is Updating by saying will be delivered 14th April . On 14th April 6:08 Pm i received a message its Out of deliver will be delivered by 9PM On the same day . After few minutes Received 1 more message Delivery has been rescheduled to 17th of April without mentioning any reason .

and there is no proper Tracking...

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Address: 187/188 TF Pocket 3 Sector 25 Rohini 110085

Sir,

As I have purchased a split Haier ac from your company on 01st January 2024 subject to the condition that one year service shall be free with an extended warranty for four years in which gas, parts or any other defaults, if accrued shall be free of charges and it will be covered under warranty subject to the service charges shall be paid by me. I have purchased it from Croma, Pitampura near Kohat Enclave, New Delhi 110085....

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I have purchase laptop on 13 of March 2025, the laptop is showing it will be delivered on 21st of March 2025. Still not delivered yet today is 2nd of April 2025.The product is,
HP 16 OMEN XF0100AX R9 16GB8X 1TB+O 4070. My Order Number is: SOA[protected]...

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1. Despite repeated ( four e-mails, repeated tele calls to customer care), no service engineer has reported to the given address.
2. This may be checked by Croma staff themselves; service request number: C[protected].
3. So dossapointwd with the services n repenting having bought a croma product....

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Address: Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100

I purchased the product from Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100, on 9th March with a commitment that it would be delivered within 7 days. However, the product was not delivered by the promised date of 17th March. When I visited the store on the due date, I was informed that there were delivery issues and the delivery was postponed to 21st March.
br...

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Address: Croma, Phoenix market city Kurla

Placed an order for multiple home appliances at Croma, Phoenix Market City Kurla on 18/feb. One of the products hasn't been delivered yet beyond the committed delivery date. On multiple follow ups/ messages/ calls which have gone unresponded to, i reached lout to customer service to check on status. The order tracking number onsite says its not been shipped yet. the customer se4rvice representative however 1. cannot commit to a delivery date...

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Address: 601, Jhelum Appartments, Plot No.8, Sector 5, Dwarka, New Delhi 110075

Reference Order ID : SOA[protected] Faber Cooktop ONYX3BB BK CI

I purchased one Faber Cooktop ONYX3BB BK CI from Croma Dwarka Sector 12 New Delhi. At the outset the sales representative informed that the company official will install it within 48 hours after delivery i.e. on[protected].
We lodged a complaint yesterday i.e. on[protected] and came to know that Sales Representative did update the request for installation....

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Address: Croma, Near Killa, CBD Belapur

Website: www.croma.com

Subject: Unresolved Microwave Service Request and Concerns with Extended Warranty Service

Dear Croma Customer Care Team,

I am writing to express my disappointment and frustration with the service I have received for my Croma microwave, which is covered under an extended warranty for 3 years. Despite paying extra for this service, I have experienced significant delays and inefficiencies in resolving my service...

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Address: Croma, Mumbai

Croma complaint ID - C[protected]Urgent: Request for Extension of Croma Gift Card Validity and Customer Loyalty Concern.
Hi,
I have purchased a Rs. 43, 000 Croma Gift Cards from my corporate website - [protected]@globoforce.com and utilized a portion of those cards for purchase of Croma product,
Now, my Rs. 18, 000 is on stake since few Croma cards validity is over and Croma support team raise their hand not to...

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I had purchased 55 inch tv from your store on 6.11.24 but still today no installation done or call from any person. I call 4 time to your call center but no use.
What to do
Ramprasad
Mb. No. [protected]...

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