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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Jul 9, 2026

Complaints 3322

Resolved

2337

Unresolved

985

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Electronics & Appliances

Croma

Croma reviews & complaints page 2

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Croma (Infiniti Retail Ltd.) has sold a defective television from Samsung brand. Despite multiple complaints and service person visit the problem has not got addressed. Infact the service person has not been able to identify problem and each time a different reason is suggested for the problem. It seems the product is inherently defective and both Croma as well as Samsung are not willing to accept and acknowledge this. They have been trying...

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Address: NA

C[protected].09.2025,

We have already raised Complin on dated 13.09.2025.

But till this issue is not solve.

We already call Three time to customer care but getting same Reply Technision Call with in 48 Hrs.

Already 12 Days Happens.

Till how may days require for this complaint.

Also not getting any update from your side.

I am not happy...

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On Croma website i want to buy product using my Croma gift card, but on Croma website there is no option to redeem gift card to buy product !!...

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I have purchased 2 washing machines recently (one in Hyd 2 months back and one 3 weeks back) ... Both the products were found faulty.

Pune one, was discovered faulty by the technician during the installation and demo itself and yet didn't get any proper support team for the replacement/return and eventually after lots of follow up it was closed. And in whole these things my old washing machine, which was exchanged was also...

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I am extremely frustrated with the pathetic service provided by Blue Dart regarding my order of Redmi Buds 5A placed on 30th August, with an expected delivery date of 3rd September. Even after the promised date, the product has not been delivered. On contacting customer care, I was assured that the delivery would be done within 96 hours, but that commitment has also failed. Today, while tracking my shipment live, I saw the delivery agent...

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Address: online purchase

Hi i booked a Nothing 3A mobile phone online on Croma.com. on 27th August 2025. the delivery date was mentioned as 1st September 2025. However, I have not received my product yet. When I raised a complaint, I was told that it is being looked into but no specific date of delivery was provided. I receive messages from bludart claiming they will deliver my phone on that day however when I access the link to track my phone, the delivery date...

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Laptop order date - 25.08.25 with online payment.
Delivery date - 28.08.25
But in the midnight of 28.08.25 at 00:01 am I got a mail that order has been delivered. But I haven't received it yet.

Emailed the customer support, talked with customer care and file service request complaint at croma but no proper response. And no update from logistics partner said by customer care.

I want my refund. I...

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Address: Golden I , Plot no-11, Tech zone-4, Amrapali Leisure valley, greater Noida , UP-201318

We purchased Samsung Refrigerator FF 530L on dated[protected] with invoice no-SLRS10806047 through Croma centre Golden I Store, located at Plot No-11 tech zone-4, Amrapali Leisure valley Greater Noida, UP-201009.

To our sheer disappointment the product is malfunctioned and not working at par ...we have lodged complaint and the service engineer has changed some part of the refrigerator related to cooling unit, within few months...

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Address: 356 Jawahar Nagar Road NO 19 Goregaon West

I am writing to inform you that I purchased a TV on 22nd July. Recently, the TV started experiencing an issue where only sound is coming, but the display is completely black.

Please advise on how to proceed with a repair or replacement under warranty.

Looking forward to your prompt assistance...

+1 videos

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On 21 August 2025, I visited the Croma Store in Infinity Mall, Malad and while I was enquiring about Smartphone Offers, I was coaxed into buying a Realme Smartphone bearing the Model GT 7 Ashton Martin Limited Edition. I ended up buying the Phone half-heartedly as they tricked me into believing that the Model was in high demand and they have somehow managed to arrange the Phone from a different outlet. I was also made to believe that the...

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Address: Mumbai Phoenix Parel store

Dear Sir
I had bought a Croma Samsung TV on 12th August from their Phoenix Lower Parel showroom and was in contact with one Mr. Saad Quereshi. However on the same day we realised that the size of the TV was very big to accommodate at our home and on the 12th itself we called and informed the salesperson concerned. On the 13th of August we used the online option to cancel the sale and have an acknowledgment for the same. However the...

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I have purchased HP laptop from CROMA Solapur, on dt. 09.8.25 after completion of all payment. laptop bag still not received. The salesperson committed that bag would receive within 3-4 days but after 14 days. He still saying same. It is totally unsatisfied.

name-Gargi Deshpande
mob no. [protected]...

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I order a adapter Boompods Type A 2-Port Charger (Adapter OnlyBlack) on croma only which cost Rs.400 when i recived the product it was defective and it is so sticky such that i sticks with my hand and the padakaging was too old so immediatelly i requested refund and they came on the next day and got the product from me which was happened 5th Aug 2025 and they called me and stated that you will recieve amount within 5 to days but till now...

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Address: Prayagraj

I have ordered an SONY MDR-EX14AP wired earphone with mic having orderID: EC[protected] was to be delivered on 11 August 2025 but it is delayed it is not shipped yet please look into it....

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Address: Mumbai

Website: Croma

I ordered a mobile phone worth ₹19, 999 from Croma via the Tata Neu platform, opting for EMI payment through my credit card.

Order confirmed and dispatched – tracking ID provided via Blue Dart.

After 12 days of no delivery, I contacted Croma and was told the order was put on hold at the merchant’s request. Blue Dart confirmed the same.

No prior communication was given by Tata Neu...

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Address: gali Number 1 Mb-35 Shakarpur delhi 110092

Website: croma

I have purchased a Lenovo laptop from Croma but they are not helping me to see the warranty status as i have purchased extra accidental protectional plan for 2 years from Lenovo through Croma but they are saying it will automatically come in my system but it's been a month I can't see that and they are not helping me at all they are saying to wait and i have spent my own money to go there store please help me and i will attach the bill for...

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Address: Croma, Vegas mall, dwarka sector-14

Website: www.croma.com

I purchased a Lenovo laptop (Model: 15 LOQ BBIN 140i7 16GB8X 1TBSSD+O) on 25th July 2025 from Croma store, Vegas Mall, Sector 14, Dwarka. I clearly asked the store staff whether the laptop was a demo or opened unit. They repeatedly assured me that it was completely new and sealed.

But the next day, I checked the Lenovo warranty status online and was shocked to find the device was first activated on 29th May 2025 — nearly...

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Address: Kormangala

Website: Croma

I am writing to express my deep dissatisfaction with the recent experience I had with Croma Koramangala branch regarding a faulty product and the unprofessional handling of my warranty request.

On 14th August 2023, I had purchased a kettle, along with a refrigerator, from your Koramangala outlet. However, the kettle stopped working about a month ago. Since the product was under warranty, I contacted your customer care team to...

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Address: India

I ordered a TWS (earbuds) from Croma's official website after reading some seemingly positive reviews. I made the payment via UPI and a ₹500 gift voucher, totaling ₹799. However, after doing further research through external sources, I found that the product actually had very poor reviews, so I immediately cancelled the order.

According to Croma’s policy, the refund should be processed within 7 business days....

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Website: www.croma.com/zipcare-protect-advanced-2-years-for-gaming-laptops-rs-100000-rs-150000-/p/257630

I purchased a Croma ZipCare Protect Advanced 2-Year plan for my gaming laptop (Rs. 1, 00, 000 – Rs. 1, 50, 000) from Croma. As clearly mentioned in the product listing and terms on Croma’s official website (https://www.croma.com/zipcare-protect-advanced-2-years-for-gaming-laptops-rs-10...⇄ onsite service is included.

However, when I raised a service request, I was informed over call that onsite...

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