[Resolved]  Croma — Damaged motorola g turbo sold, now refuses to replace

Address:	New Delhi, Delhi, 110075
Website:	www.croma.com

Hi,

I bought a moto g turbo edition dual sim lte black from croma store on date: 13/08/2016. Here are the store details:
Infinity retail limited trading
Plot no. 4, soul city mall, new delhi - 110075
Cst / vat: [protected].

Same night when i inserted the 2nd sim it did not fit well inside so i pulled it out and the whole sim tray came out.
So i went to croma store to ask for a replace and they did not even listened to me and told me to go to motorola service center. So disappointing behaviour from india's best electronic's store by india's most trusted brand tata.

Later i went to motorola service center for a replace request, they told me a shocking story. They said motorola g phones are not allowed to sold offline except 3 states and roi online only through amazon flipkart etc.

Now im really tired of going places and do not know whom to ask for help?
Such a bad experience with 2 big brand names whom we can trust on!!!

Please help us to resolve this issue asap, as i bought this phone from my hard earned savings of 6 months.