[Resolved] Croma — Demo/Installation not done

[Resolved] Croma — Demo/Installation not done

H Harismita Feb 14, 2022

Order id: Q3LQDAEJCO00 Ordered Samsung LED 138CM 55LS03AA QLED on 9 Feb 2022 in Croma online and received it on 10 Feb 2022. Till today we didn't receive any updates about the installation. When asked in Croma stores, they are giving reasons like we didn't pick up the call where we didn't even receive any calls. When contacted the online customer service, they just register the complaint and asked us to wait for 2 to 3 days where it is already been 4 days. Moreover, the installation request should be raised by Croma itself, the customer doesn't have to call the customer service 100 times for this. After 4 to 5 days of delivery, Croma's online customer care executive is registering the complaint. But no message has been received for brand installation. We request the Croma online/retail store to install the product early as possible. +1 photos Was this information helpful? No (1) Yes (2)
Feb 14, 2022 Complaint marked as Resolved engineer from Samsung contacted and came home for the installation after 5 days. Overall poor service from Croma. Thank you Croma customer support has been notified about the posted complaint. Verified Support Feb 17, 2022 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns. Verified Support Feb 17, 2022 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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