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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Oct 15, 2025

Complaints 3285

Resolved

2318

Unresolved

967

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Electronics & Appliances

Croma

Croma reviews & complaints page 55

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Website: www.croma.com/?utm_source=google&utm_medium=ps&utm_campaign=new-croma-mobile-exact_sem&gclid=CjwKCAiArOqOBhBmEiwAsgeLmQZbl1Paahq9MiNNvwR-OEOdy0EcBH1EWOV-1q3dSMjSzfSVgn14LxoChDYQAvD_BwE

Hi, I had ordered an iPhone 12 128 gb from croma. I had to gift it to a family member on 9th of Jan, I thought it will be delivered max by 8th as croma promissed, but till today it is not delivered.
I have never expected this from croma as I trust TATA products. But this is the first time when their service is not at all good. I will take it to legal forum if required and share the same experience on social media as well.
I want to take an action against them and demand a competition for this.
My order id is[protected].

Mar 7, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us at [protected]@croma.com in case of any further assistance. #BrighterEveryday

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Dear Croma,

I wish to complain about cashback which u have not received till now the product that I purchased on 20th september 2021. My registered mobile number is [protected] with account name Purushotam jha.

Croma is such a big brand and I have been a loyal customer for so long and this is very disheartening and horrible experience which I am getting.

I am complaining because first I have raised a service request on 16th December and without resolving my issue service request is closed on 5th January service request number is SR[protected] . To resolve this problem I would like you to receive my cashback offer of 1500 and some goodwill compensation for the issue.
This case was handles by varun kumar (as I was told by advisor) and agent have closed the case without resolving the issue.

Initially I was told that I will get my cashback within 90 days but still I didn't get it. Then i was told that I will get it after my 3 credit card emi but still I didn't get cashback.

When I first learned of this problem, I contacted varun kumar (Dwarka Croma Vegas mall) at your company, and was told that nothing could be done about my problem because cashback is initiated however if Croma initiated any transection on my credit card then please share transection number Croma customer support also not sharing any transaction number. I would like a written statement explaining your company's position and what you will do about my complaint.(with goodwill gesture apart from my 1500 cashback)

I look forward to cashback from you as soon as possible to resolve this problem. If I do not get cashback from you within 24 hours I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the below given phone number.

[protected]
Purushotam jha.

Mar 9, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jan 06, 2022

Updated by Purushotam jha Dear Croma,

I wish to complain about cashback which u have not received till now the product that I purchased on 20th september 2021. My registered mobile number is [protected] with account name Purushotam jha.

Croma is such a big brand and I have been a loyal customer for so long and this is very disheartening and horrible experience which I am getting.

I am complaining because first I have raised a service request on 16th December and without resolving my issue service request is closed on 5th January service request number is SR[protected] . To resolve this problem I would like you to receive my cashback offer of 1500 and some goodwill compensation for the issue.
This case was handles by varun kumar (as I was told by advisor) and agent have closed the case without resolving the issue.

Initially I was told that I will get my cashback within 90 days but still I didn't get it. Then i was told that I will get it after my 3 credit card emi but still I didn't get cashback.

When I first learned of this problem, I contacted varun kumar (Dwarka Croma Vegas mall) at your company, and was told that nothing could be done about my problem because cashback is initiated however if Croma initiated any transection on my credit card then please share transection number Croma customer support also not sharing any transaction number. I would like a written statement explaining your company's position and what you will do about my complaint.(with goodwill gesture apart from my 1500 cashback)

I look forward to cashback from you as soon as possible to resolve this problem. If I do not get cashback from you within 24 hours I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the below given phone number.

[protected]
Purushotam jha.

Verified Support

Feb 04, 2022

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us at [protected]@croma.com in case of any further assistance. #BrighterEveryday

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I ordered a laptop in August 2021 and it got delivered on 13th of August order id:[protected] with a No cost EMI offer which includes cashback of the interest charged on the total amount which I haven't received yet. I have raised a concern before for the same and was told that it would get credited after 90 days of delivery (SR ID: SR[protected]). It has been almost 5 months now and I haven't received the cashback yet. I have raised complains before also (SR[protected], SR[protected]) but no resolution provided.

It would be highly appreciated if this issue could be resolved.

Jan 14, 2022

Complaint marked as Resolved

Resolved

Croma customer support has been notified about the posted complaint.

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I recently ordered a Boat Marvel Edition Airdopes from Croma Online Store. The product was delivered two days later but when I opened the package it was not Airdopes but a Croma wireless mouse. I contacted customer support and raised a service request and they keep telling me they'll provide an update. I'm requesting a return and refund and they're not letting me submit a return request also. Not sure what I should do for this. The request I submitted first was closed with the resolved status but nothing has been done so far.

Jan 4, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

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We purchased an Aquaguard Purifier from Croma in October, 2021 and withing 2 months of its installation, the purifier is not working anymore.

We immediately raised an official complaint on Croma Helpline number. They sent an "technician" in 48hours who had no idea what he was doing and told us that he doesnt know how to fix it. There was no update from croma after this visit, we again called the customer hotline and they seem to be absolutely not ware of anything that was recorded in the past for this issue. We again had to explain and they again send one more technician who again had no idea how to fix and left.

Croma customer support team has no idea what they need to do and simply keep apologixing for the inconvience as that is the only sentence they seem to have been trained to say, After the call we get no updates, no call back and no support.

This is pathetic customer support and unfortunately we purchased their extended warranty without knowing this kind of patheitic service from their end.

We want an immediate support and replacement of the Water Purifier from Croma's side.

Mar 11, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us at [protected]@croma.com in case of any further assistance. #BrighterEveryday

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Address: Croma mumbai

Please don’t trust on Croma. They are liars. Really I am trying to replace my fridge from last one month. But they are only talking we are replacing with out action. My fridge was found damage during installation and same was reported by LG technician. Croma is saying that they will replace with in 7 days but almost one month crossed. No worry I will suit the case against them to the customer court. Please any body have problem join me. This our hard money and Croma wants to grab it. If there is policy to return in One week they why they are taking so much time I know actually they want to make fool to the customers. Actually I thought the croma will be good store but don’t suggest any body for croma ( my number is [protected])

Thanks

Mar 9, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us at [protected]@croma.com in case of any further assistance. #BrighterEveryday

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Address: "PRAKRUTI" sahyog park,Dipanjali 1 JUNAGADH 362001

Dear sir,

I have bought croma washing machine on October 2021, due to issue have raised many time complaint to croma customers care, many times no executive visit home and massage came problem resolved after many physical reminder at Croma vanue they send executive three time but they can't resolved issue till date and we can't use machine for purpose we buy, so my request to croma either they resolved issue or replace product or give my money back so I can buy other company product,
I was buying Croma only because this is TATA and Indian product but i am very much bothered experience after sales service by croma,

Regards

Deepak Dave
[protected]
Junagadh

Mar 7, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us at [protected]@croma.com in case of any further assistance. #BrighterEveryday

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I have placed an order on Crome on 28th Dec 2021 and paid full amount by using eGift voucher. After placing the order, I have received an email saying that "Payment is in transit", and surprisingly the order details are no available in my online Croma account, also the amount got deducted from eGift vouchers. I have sent an email to Customer care executive and they have registered an SR. Since then there is no update from them, so I have mailed couple of time and all the time I use to get template based responses saying Sorry for the inconvenience. When I called customer care executives, they also do not know the status, and they are also helpless. One of the Customer care executive was so rude while talking to me. Not sure whom to contact and how to get this resolved.

Croma customer support has been notified about the posted complaint.

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As i am switching on the tv its just showing smart tv logo on the screen and in 10 second the tv is turning off. The tv is turning black in few seconds.

Croma customer support has been notified about the posted complaint.

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Address: Pune

I have activated my Croma Card on 5th Dec 2021, 6:41 PM. Today 28 Dec, when I'm trying to use the same to place an order, it says Card is expired.
In a month, card is getting expired. Kindly provide support asap.
Kindly reconsider the request as it's a huge amount for me.
Card No. [protected]

Feb 9, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: 238 5th cross hebbal mysure

I ordered HP15s fq2076tu laptop
But it is not showing in my ordered list i have recied message regarding my order
and delivery bit still it is not showing in my ordered list
Pls resolve my problem
I have paid full money through online payment

Dec 23, 2021

Complaint marked as Resolved

I thank croma group they replied to my complaint they resolved my complaint with in 3 hour

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Dec 30, 2021

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Croma karolbagh metro station, karolbagh delhi

I had purchased one plus nord ce 5G from Croma on 5/10/21, on 12/12/21 my mobile suddenly stopped working, screen was black out, next day went to croma store, showed them mobile n submitted it in service department in Croma on 13/12/21, it’s 22nd of dec now, still they didn’t give my mobile back, most of the times I’m unable to connect them . They were not updating me about mobile on time to time for which I had to call Croma customer support and after filing the complaint I used to get call from Croma service where I had given my mobile . My mobile is repair on 15th itself, but still because of inefficiency of Croma I am not able to get my mobile, on Saturday croma employee told maam u ll get mobile by this evening or Tom.. I was waiting, , , it’s 22nd now and still I haven’t get my mobile . Croma is a big firm despite of that the service they are giving is pathetic, staff is not cooperative. Mobile is repair still they are not handing me my mobile . Please report this issue

Jan 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Bhuj

Dear Croma Team, I have Purchased a FITBIT FB512BKBK for 21849/- on[protected], I have Informed the Store team that this is the Gift for me and I have the same watch so I don't Need any longer in exchange I'm Purchasing new watch and for that 5000/- I have paid Extra in advance. Now after a Month Croma Team is Refusing to do the Same so it's my Humble Request to Croma Management Team, to help in this case. and Take this Watch back & help me with the another Model.Bed Expriance Bhuj Croma.

Jan 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Navi Mumbai

Hello Team,

I have bought front load samsung washing machin WW80T504DAN on 18th December 2021 from Croma store located at sea wood central mall.

It was communicated to me that product will be deliver very next day, later change the delivery to Monday as Sunday is holiday and it will be difficult.

Today is Tuesday 21 December 2021, since morning 10 o'clock I am calling the store, sales person store manager but no one is responding to my call.

It is very disappointing to see poor customer service from brand like croma.

I hope I will get the reply on email about the washing machine delivery.

REGARDS
Suraj Tripathi

Jan 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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On 17 November 2021, I purchased Croma Voucher worth Rs.1000 on Paytm. On 15 December, 2021 as per T&C to activate the gift voucher, I message 16-digit Card No & 6 digit PIN no to [protected]. It said "Wallet Card Already Added. When I checked on website to just check if it's working or not, I was working. ( Remember, I didn't use the card during these days even a single time ). But on 21 December, 2021 I thought let's use the gift voucher/card,...

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Address: Croma Delhi DC-D046, Infiniti Retail Limited | A Tata Enterprises, Khasra No. 21/18 (04-05) And 21/23(04-05) , Delhi , DELHI-07 , 110041

Website: www.croma.com

Invoice No: SLE046EC3258329 Date Time:[protected] Order Id:[protected] Croma has been really inefficient in installing the product. I have been calling them for last 7 days and still no response neither are they taking the product back and refund. I am really frustrated with the kind of services Croma has provided

Jan 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Mumbai

I bought a CROMA voucher of INR 5000 by redeeming my HDFC Reward points and even sent sms to activate it by sending text message on [protected] on 28th November 2021.
However it is not showing in my wallet yet.
Feel cheated.

+1 photos

Jan 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Delhi

I had purchased Refrigerator and found DENT on FC Door after removing the packing by ASP Engineer for installation please refer attached and assist to replace and resolve this issue asap as installation is still pending not yet done.

+1 photos

Feb 3, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I bought a one plus nord CE on 18th December 2021. I started the phone after coming to realise that the phone was already used by some other user. It has other user’s login for gmail, Instagram, telegram and everything along with some photos. I have shot a video of everything before submitting it to Croma. How did an organisation like Croma let this happen?

Feb 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I had purchased the MI TV 4a horizon edition from Croma Whitefield location on 5th December and installation was done on 9th December as they said there was some issue with brand installation time. And time of purchase your sales person from croma told installation is free, but during installation brand person said 500 for installation. That also I paid after waiting for 4days after purchase.

By 11th December the TV stopped...

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