Croma Complaints & Reviews

I bought oneplus 9 mobile in croma online store on 31st march 2022 . i observed this item is over heating and battery draining issue, i raised a request of return and refund on 5th april 2022 . i didnt get any mail or msg regarding the return .

Order ID:TC[protected].

SR ID :SR[protected].

mobile number : [protected].

Dear Customer Care,

We have purchased Symphony Hi Flo Air cooler from Croma, Katraj branch on 02 Apr 2022 & received delivery on 04 Apr 2022 at 08.30 PM.

When start the cooler, we found it's blower not operating at low speed when we set it on low from speed regulator.

It's defective piece we received & it's observed before use which is known to delivery person. So delivery person informed to Croma Katraj Branch & updated us to contact customer care. Today on 5th Apr 2022 I communicated this issue to Customer care on call, but customer care executive asked us to raise the complaint online as system is down. Why Customer care executive person is asking customer to raise the complain on portal as it's their responsibility to log the complaint & provide the feedback & response to customer. Then I have raised the issue online on Croma.com

Please find attached service request # details,

Hi, we have registered your service request SR[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

After that I got the SMS as,
Hi, we have raised a request to install your SYMPHONY P/COOLER 27L HIFLO via BOF050422ID16417. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

Next day i get the SMS as,
Hi, the Installation Request BOF050422ID16417 for your SYMPHONY P/COOLER 27L HIFLO has been cancelled. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

During this i tried to call to customer care on mentioned contact # but call was getting drop several time without any reason. Then from internet i searched for Croma Katraj contact # [protected]. So here i can able to contact Croma person, but same issue i face They said wait, we will check & send the person to check, but not today may be tomorrow & When i raise the concern of service & said i am going to fill Complaint Registration Form. They speak arrogantly saying "No problem for us, you can fill it"

If this is the approach towards customer service then, It's spoiling the brand name "Croma" due to such executive.
Also Product is purchased on 02 Mar 2022 & Till the service engineer provide the demo it takes a week time to use that product by customer which needs to be improve. the same day of delivery installation should happen, so that customer can use the purchase thing for which they have paid money & not to get hamper because of executive who don't know professionalism to deal with customers.

Regards,
Sachin Raut

As I have purchased as from you. Installation guy is for fitted AC condenser unit properly. It is fitted temporary with the help of wire. Also he has charged extra for bracket and installation. At the time of purchasing sales person said maz charge Rs2115/- and he is taking Rs2265/-
Please do the needful and do the proper fittings of AC.

Hi. I buyed a symphony cooler from croma on Feb 5th 2022. But the cooler is not effective in cooling and it works normally like fan. so I filed a complaint in symphony. A technician called and said that the model doesn't give cooling. It's not worth to buy, you should have think before buying. So I went to croma store and filed a complaint and kept number of mails to customer support. But no response from them and really a worst symphony product is sold to customers by croma. Complaint number is 'BOF020422FS00010

I brought washing machine. After delivery there should be information given to customer regarding installation date and agent for the purchased products. No information yet. Tried to call customer care no one is picking up call. I will wait for two days and then will return the Washing machine I brought.

We purchased TV from Croma on April 2, 2022 from Koramangala Croma showroom, during the purchase they promised the next day delivery. But after doing a lot of follow ups the TV has been delivered to us yesterday but till now no one has contacted us for the installation. The croma koramangala showroom contact number is also switched off, we tried to reach the support number but it's not connecting at all. Even sent an email to Croma customer service but no use.

We are highly regretting that we opted for croma for this purchase. No customer service at all. If this didn't installed today then please take it back and return our money.

I bought a mobile phone worth 61999 from Croma, Rmall Thane on 24th November 2021 on which there was a cashback of 5.92% which is Rs.3670.34 which was supposed to come to me within 90 days of my purchase. I went to Croma Rmall after completion of 90 days then they said that I should wait for 120 days. It's been more than 130 days now no resolution has been provided to me.
OrderNo: SOA[protected]
Invoice no: SLA[protected]
Mob No: [protected]
Want my cashback as soon as possible and an apology from the company for the delay.

I have ordered product from croma online portal. Order ID generated, money deducted but no confirmation.

Very bad service from croma

My AC is delivered one week before, but still installation is not done

Croma store in Ambience Mall, Vasant Kunj, hard sold its air-conditioner service scheme comprising of 6 number of services for spilt a/cs. We submitted a request 16 days back with repeated reminders, yet haven't received a single call from any technician whatsoever.

Day light thuggery under the name of a TATA brand

I have booked a samsung refrigerator on 27 March. 22
But the product has not been delivered
The reason they are giving is the product was dispatched from the ware house but it did not get delivered to store there was a bill and the name on list too but product was missing
They just saying give me 2days and 3 days
But there is no solution
Manager is also saying there no solution
Except waiting
Order no: SOA[protected]
Product: SAMSUNG FF 253L RT28T3042S8/NL EL
INX 2S
Croma address: Nashik-Pushpa Park-A215
NASHIK-422011

Service Request No- SR[protected]
No response from 4 days ammount deducted but no order placed can you please look in to this???

My 39999k was deducted from my credit card but there was no confirmation from Croma about the product purchase. Have also raised tickets with them i.e. SR[protected] & SR[protected]. They are asking me to calm down but they themself don't know about the product details, when i can get the product or refund. This is really shameless service from Croma. They should stop this disgusting behavior of keeping customers money without any confirmation. Should I file a suit against them.

I ordered Samsung a52 from TATA croma website on 31 March.
The delivery boy from chroma store didn't deliver mobile on registered address & intensionally decided to cancel order to get more profits & returned the product at store and told me that that it's a system problem.

I have purchased that mobile on heavy discount and now the price is Rs.6000
+.
I found that this is a planned cancellation of my product. Actually the store owner/manager don't want to deliver the same product on heavy discount.
There are many more customers like me. And the same thing happened with them too.

And now They are saying that order again and we will deliver but the price of the same model is now 6000+.

I have purchased a window AC from Croma Mall of India Noida wherein the installation charges were committed to me were ₹590 however when the field executive visited my place, he was actually demanding ₹410 extra over and above of installation charges. This type of practice should be stopped immediately. Very disappointed from Croma

I placed order in samsung ac and my payment also made but the sales person and manager are intimating things in a wrong way and they abusively talks since i didnt get my product also deleivered from prozone coimbatore

I ordered mobile phone mi 11x pro 2days back, after getting delivery phone case is seal opened. But i need it on urgent basis on replacement of mobile. Kindly do the needful

I had bought an apple pencil and I want my fathers name * S. M PARASHAR* to be replaced with my name in the invoice or to beadded in the invoice.

Invoice No: SLA[protected]

Order Id: SOA[protected]

I ordered the Bajaj Air Cooler from Croma JP Nagar store on 27th Mar 22 at around 1pm. They promised to deliver the product on next day but till today 30th Mar evening 6.40pm it is not delivered. Moreover the tracking status showing it as delivered. Store representative Waseem claimed it was system glitch and the status is wrongly updated. but asked when the product will be delivered, there is no positive response from him. with this the way he told over the phone that he will send the product via private porter raised an trust issue as he told he will delivered it from the store which itself shows a used product will be delivered because the representative claimed while selling the product that they dont keep stock in the store but it will come from warehouse. I request Croma to return all my money along with interest and for breaching the trust I also need 20, 000 as compensation. I lived my 4 days without the cooler in this summer where I wanted it on 28th itself.

I purchased PureIt RO-UV water purifier on 27th March from Croma Kothrud branch. The delivery date was 29th. There is no message, no communication from Croma on delivery. The store room contact number provided by Croma is always coming switched off. No one is picking up showroom contact number.