Croma Complaints & Reviews

I recently purchased a Samsung Fridge Model No: SAMSUNG FF 324L RT34T4522S8/HL 2S, Invoice No: SLA135RS3892388, Order Id: SOA[protected] from Croma- Logix NOIDA Unit for which I asked for an extended Brand Warranty which i was told will be given to me. Today a SAMSUNG Engineer visited my property for the Demo\installation and I explained him about the Extended warranty to which he explained that it is not a Brand warranty but a third party warranty extended to me by Croma.
This is a case of Fraud and cheating and misleading a customer to buy something else from what he was promised.

Invoice No: SLE003EC3883443
Date Time:[protected]
Order Id:[protected]

I have purchased a product with Croma online. Details above.

The Product has to be delivered by yesterday which is 6th Feb 2022. The Status of the Order is shown as Delivered in Company website.
I have called customer support but i did not a proper reply. Looks like they are not serious on this issue.
Today i got a call saying it will delivered[Standard reply]. I got a message with delivery guy number. When i called to that number it is shutdown and no reply.

I am suspicious on the transaction. The support person is replying as if it is not an issue and replying back with standard responses.

I was under the impression that Croma being an Indian company and a TATA product, their service will be good. I have been proved wrong with this experience.

Could you please help me out in getting my purchased product delivered safely and if that is not possible refund the entire amount which i paid.

Thanks,
Hari.

Not working since dec 21

Today I visit Croma store at RDC gaur mall, where I finalise a phone apple 13 128 (pink) after confirmation of stock with executive but when I go through all the process of loan n after wasting my 2 hours the executive n store manager there said that is imei no. Is not valid u have to choose different colour n misbehave with us please take it on very serious note this kind of behaviour n fraud stock has to come in open please take proper action n I will definately tweet n socialise this topic

Thanks
Jitendra singh
[protected]
singh.[protected]@gmail.com

I bought new printer from chroma sales baramati but this product was damaged then i went to chroma and requested to manager to replace this order but they cant care about costumer and product also

After 20 days i contact chroma but they not received phone

Order no.[protected]
I placed an order online in Croma site on 3.2.2022 for Xiaomi Mi 11X (128GB ROM, 8GB RAM, MZB08P8IN, Lunar White. The delivery promised was 4.2.2022 but not delivered despite repeated calls to Croma store, Grand square, Velachery, Chennai. Today (5.2.2022) in the croma site, it shows as delivery on 7.2.2022. This is ridiculous and cheating the customer. I didn’t expect a such a cheating from TATA company. I need the delivery right now, otherwise I will escalate the issue with higher authorities and beyond.
Expecting a positive response and delivery immediately
With regards
Dr P Mohanraj

I had visited Croma, Growell's Mall, Kandivali Store on 30/01/22 to buy LG front load washing machine. I was told that I will have to pay Rs.37, 990.50. I paid that amount and even though Croma site was showing same model for same price with Next Day Delivery, I was told that they are not able to find the product in system and will Delivery will be late.
Finally Today on (04/02/22) the order is processed and visible on website. But the the price of product is now Rs.37, 100 on website.

So I basically you took my money in advance, delivered late and caused me loss of almost Rs.900.!

I would like the price difference of Rs.[protected] to be refunded.

Attached:
Croma Website showing current Price of Rs.37, 100 on 04/02/22
Order Page showing as Order Placed on 04/02/22 for Rs.37, 990.50
Transaction SMS from Bank on 30/01/22 at Croma

We bought the White Square karaoke system from Croma's e-commerce website. We are extremely unhappy with the product as it is pathetically slow, erratic in it's operation and unusable to say the very least. We have been struggling to make the product work by contacting Croma Technical support or else return the product and get a refund for it. However after endless calls and emails for the last 10 days our complaint remains unresolved. Neither they send a technician nor do they process a return and refund for the product. Feeling frustrated with the product we tried to contact the company White Square who then sent their technician who was also not able to make the karaoke system function. Croma team seems to be least bothered and we have been following up with them on a daily basis, to which we are assured that a call back will be arranged from Croma but no one calls back ever! This has been going on in circles and we're very disappointed and are feeling cheated with the kind of service we're being given by a Tata enterprise like Croma. We have been regular, heavy purchasers and happy customers of Croma but we never expected an industrial house like Tata to treat their customers like this.

I have bought a front load 6kg Croma washing machine 1.5 years back with extended warranty (insisted by the sales person). Now when I am having an issue I have raised a service request on 24th jan 2022 through croma customer care center. Next day I got a call from a service guy and then he agreed to come on 11am, however he never arrived and dint picked up my calls. Next day some other person called and same thing happened and next so on. After 4days my service request got canceled without any reason. Again I raise another request and this time without any follow up my request got cancelled in same manner, no reason at all. Now tell me Croma, is this your usual service process? Then why on earth there is joke of warranty and extended warranty drama? Just to extract money from customers? Seems like I have wasted my money investing on Croma.

I purchased iPad Air 4 through their online shopping portal. There was additional 4000 cash back offer on icici credit card with 6 month no cost EMI. I opted the offer and done my purchase. But I received credit card bill with 16% as interest charge. I contacted Croma customer support with same issue. But, they are denying the offer by stating that I haven’t selected offer on the order, for which I have also provided proof.

Raj
5:00 PM (24 minutes ago)
to customersupport

Hi,

Order ID:[protected]
SR ID : SR[protected] (the ticket closed without proper response - how stupid is this?1)
Your customer service employee, Gaurav, was quite rude to me and insisted that I obey his instructions. This is the worst customer service team experience I've ever had, experience with behaving badly.
I chose a cashback offer and paid for it with a Kotak bank credit card. No Gaurav e saying I didn't select—a that's a total falsehood, or a system flaw, or an error.

The reason I bought in Croma is for the 6k cashback.
I request that you conduct a thorough investigation and take the necessary steps.

Best regards
Raj

I was buying laptop yesterday Hp 14 s dq 2535 tu
I was about to but with prize of 54500
At the time of billing it showed 58500

I didn't buy

Get me this laptop with prize of 54500

I have purchased LG Side by side refrigerator but not working properly.
I have given return request to Croma in return time limit of croma policy.
But croma not taking responsibility.
I have given complain to LG Also but lg asking ask to Croma and croma asking ask to LG.
Last and final email to Croma please return and refund my money.bit no response by Croma since long.

Bharat Modi
[protected]
[protected]@yahoo.com
BHARUCH guj.

The order was placed online on 30/11/2021 and got delivered on 1/12/21. When I opened it was an Empty box. I raised a complaint about the same, but they deny for the refund as they were asking for a video at the time of opening. but there is nothing mentioned about the video.
order no[protected]
Service request-SR[protected]
Email [protected]@croma.com

There is my brand new sound bar no working.

Greetings of the day. This is to please be noted i purchased Smartphone Vivo Y33s via invoice number SLA[protected] dated 14.01.2022 at 1.48 PM from Croma situated at Plot No.C, Aditya City Centre, GH-3, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201001.
At the time of purchase, the salesman is in such a hurry that we cannot check the device properly. From the inception device is not working properly and blue light is coming continuously on the left side of the screen. After 6 days when the problem did not resolve, I visited the service centre of Vivo placed at laxmi Nagar Delhi on dated 20.01.2022.
After inspection the customer staff of the branch said that this is a dismantle device given by the store and needs to be checked/replaced where you purchased the phone or the device is dismantled by you. He asks me to pay the amount of 4000.00/- Rs in front without investigating the thing.
This type of problem earlier also occurred when I purchased Mi Band 4 watch from this store in the year 2020. Earlier the problem was wisely handled by the head Sh. Gursukhmeet and new band given to me instead of faulty band.
This type of fraud by Croma certainly defaming the name of VIVO.
Requested to kindly issue necessary directions to concern to change the device picked from home by giving an alternate device and also compensate accordingly for mental agony.
Further it is pertinent to mention here that kindly check all the devices in the store with proper guidelines so that the store named Croma situated at Plot No.C, Aditya City Centre, GH-3, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201001 not able to cheat people further.

Dear Sir

I have purchased HP printer from Chrompet and sales person insisted to purchase onsite warrenty.But service is available only in metro cities like Chennai but onsite service provider not available in Thanjavur district.After complaining in your customer care, Onsite person arranged for pickup the printer from my place to HP authorised service center at Trichy.
After a week later they messaged me they are revised the expected delivery date again and again.Almost I have 15days lost and not yet received my HP printer from Onsite.
Thanks to intervene from your end for expedite the delivery.
Regards
Dheenadhayalan
[protected]

I booked laptop from Tata Croma, College Road, Nashik. I had cancelled my laptop booking on 9 of January 2022. For this transaction I made payment through my ICICI bank credit card. The authorized person told me that the whole amount would be reversed to your credit card within 5 to 6 days. I visited Croma store and filed complaint against issue of pending refund. My complaint number is SR[protected]. But the amount is not reversed yet. Please do the needful.

I bought a noise colorfit ultra smartwatch on 19th Jan as a surprise for someone the price being 2999/-
And as the person did not like the gift I went to croma stores that I need to return it to you as It is of no use to me and claimed for a return for the same but the executive was way rude one can expect directly said no the policy is not like that we can replace on technical fault but no refund and the box is open...I mean obviously we will open and check right? There is no wrong with that and now i[censored]nfortunately if the watch is of no use to me than what should I do I would obviously ask for a refund right now am I not even entitled to ask for my hard earned money? Or not I need a feedback from croma support what the best they can do in this scenario there
1. There is no single scratch
2. No related papers are misplaced
3. It's not like I am asking for a refund after 2 weeks or a month hardly 24 hours have passed.
4. Nor did the employee while buying informed me that we won't be able to refund. Please revert ASAP

No:SLA[protected]

I purchased the laptop from your store at Hubli Karnataka. While updating of software the Croma service staff made some error. Due to that laptop started miss behaviours. On that basis I demanded that to replace it. They were sent to service...

Now my query is refund my paid amount... now I don't think continue with Croma..