Croma — Faber cooktop onyx 3bb bk ci

Address: 601, Jhelum Appartments, Plot No.8, Sector 5, Dwarka, New Delhi 110075

Reference Order ID : SOA[protected] Faber Cooktop ONYX3BB BK CI

I purchased one Faber Cooktop ONYX3BB BK CI from Croma Dwarka Sector 12 New Delhi. At the outset the sales representative informed that the company official will install it within 48 hours after delivery i.e. on[protected].
We lodged a complaint yesterday i.e. on[protected] and came to know that Sales Representative did update the request for installation. However, on call the complaint/request was registered yesterday.

Unfortunately and very pathetically, I received a message for cancellation of request/order at my request, whereas, we are waiting company representative for demo and installation.

As such, I request you to appropriately counsel the sales representative of Croma Sector 12 New Delhi and also look into the matter to ensure immediate installation and demo of Faber Cooktop.

Regards,

Uday Veer Chopra
601, Jhelum Appartment,
PLot No.8, Sector 5,
Dwarka, New Delhi - 110075
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Croma customer support has been notified about the posted complaint.
 
2 Comments

Comments

Hello there, this is not the experience we would have liked you to have. Kindly allow us some time to check the details, and we will get in touch with you as soon as possible.
Hi Uday, we appreciate your patience. As per the team's update, your installation and demo have been completed. Additionally, we have noted your feedback regarding the after-sales service and shared it with the relevant team.

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