[Resolved]  Croma — Gift card expiry

Address:400066

My gift card number is [protected]

when i checked online it shows that my gift card has expired but the validity was stated as 365 days and it has not been a period of 365 since the purchase of the card

Please help me on how to resolve this issue as i want to continue my shopping experience with Croma retail in the future

Thakur.[protected]@gmail.com
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May 21, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Ms. Kanishka,

Thank you for sharing your contact details.

We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected] or SMS to 56677 and we will call you back.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Ms. Kanishka,

As per the update from our respective team please to inform you that the gift card number belong to Diwali Promo cards and promo cards validity is 90 day.

if you wish to get in touch with us, do feel free to call us on[protected] or SMS to 56677 and we will call you back.

Sincerely,
Team Croma

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