Croma Complaints & Reviews

I bought a Sony Xperia D2202 phone and the sales guy at Croma convinced me to buy the insurance for the phone from Gizmo Help. Unfortunately, the phone fell from my table by accident and when I registered claims, the asked n number of questions, forms to fill in, online uploads and hardcopy courier, etc., and finally I didn't receive any reply from them. I had to pursue with GizmoHelp every fortnight on the progress. Still my claim shows...

CROMA in Bangalore’s Mantri Mall (Malleswaram) which has been recently opened has the worst of its kind Customer Service Desk. Things are very “mushy” during your purchase, but after that, you need to chase them like “Hell” to get your after sales service done.

I recently bought a “Croma Tablet” from them and was due to get a Tablet Kit worth Rs: 1099/= complimentary with it as a “Make...

We went to buy a small TV - 28inch..just to check the service and product as we were planning to get electronic and home appliances for our new house. For the TV the cashier swiped the card twice and twice the amount was deducted from my account. Following that there was no apology or grievance redressal. thank god it was just a small TV otherwise they would have cleared all my balance. twice I visited the store, 5 calls a day...emails...

Hi Team,

I've been associated with Croma for long now and it has been my preferred choice for electronic equipment's always.

I would like to bring to you notice the drastic drop in customer satisfaction that i have experienced in my last purchase.

I wanted to purchase a desktop machine at Croma store in R-City Ghatkhopar Mumbai, i chose the product i wished to buy, i billed for the...

I ordered for a microwave oven (Croma M/W Grill 23L) on 2nd Nov, 2015 (order no. 227910) online. It has been more than 14 days and the item has not been delivered despite of several calls and emails to their customer care. I never expected such carelessness from a company owned by TATA. Kindly, provide the quick help. Thanks. Prashant K Shukla Delhi [protected] [protected]@gmail.com...

Hi Team,

I had purchased a Samsung LED 39 inch from Croma along with 2years extended warranty from Croma on 27-Jan-13.

I got Led Panel problem and called Croma customer care on 29-Sep-15 and they registered a complaint with number:SR[protected]. After that Croma had sent 3 different Samsung services persons who had recomended to replace the panel.

Since this extended warranty was provided by Croma,...

Very poor customer service.I had purchased CROMA washing machine last year around august.Now i see cracks in drain hose.I have registered complaint on nov 10th. Case id is 5K11-26854HYSC[protected].I've got message saying engineer mr xx will come and service the washing machine.i waited for 2 days again followed up with this case.They said they have escalated the complaint to higher authorities and engineer would come within 24 hours.We...

I had forwarded a request regarding service of my 310l fridge. The first time I called up the executive didn't even bother to ask my address and hung up. Thereafter after speaking to almost 7 executives over a period of 5 days regarding the status of my complaint, a service executive turned up that too ill equipped. The reason stated the first visit is only to assess the problem, then we solve..hats off. Pathetic service..can't believe its...

I had purchased Samsung solo microwave oven (MS23F301TAK) through cromaretail.com on 18th Oct '15, after checking availability of stock online as well as confirming the stock availability by calling the customer care number [protected]. The payment was made through credit card and order registration number and order confirmation / invoice numbers were generated. The company promises to deliver the product within 7 working days, however,...

Hi ..This about the fraud CROMA is doing and gathering money from the customer. I received Croma EGC gift card for Rs. 1000 . Card No.- [protected] on 29th October. I went to the Croma Website and order Philips body groomer where there was an option to apply the gift card which i did and i got 1000 discount .I order with normal delivery option, after discount coupon applied it showed the the balance of Rs. 295 to pay which i paid...

Dear sir,

I have booked 'LG Led 107Cm 42LF6500 3D' TV at your T.Nagar Chroma stores on 11.11 .2015 .I checked with Sales person Sugumar & Cashier Yogesh it will be delivered to my home at 12.11.2015 with in 9.00 PM.But as of now product has been not delivered.

I checked with your delivery team they Said It is been Loaded to Van, Salesperson Sugumar said will delivery at 12.11.2015 11.00 PM, Transporter...

I am approaching you to give you an insight in to the so called up market electronics store giant called "Croma". A brief on the epusode which took place a few days back at the Croma store at sector 35 Chandigarh. My father a retired Colonel from Indian Armed Forces had visited the ibid store foe upgrading their TV to a bigger size TV set.Accordingly visited the store a few days before Diwali to chose one.On scrutinising the available TV...

I had placed an order on Saturday night 7th November. Here is the order number Ref. No. 228790.
I even paid 99 for the express shipping. It was said that the product will reach under 24 hours. Then in the mail it's written as 48 hours. But now it's more than 5 days and i still haven't received the product. Then why you are charging for express shipping. Even the customer care number is giving the same vague reply that...

I was going to exchange my iPhone 5 16 GB black colour for a Samsung S6 black colour.
The croma people had agreed to give me 9, 000 for my iPhone.
They checked it twice.
Then when I reseted the phone, they found flaws in the phone.
They then quoted 4.5k.
After wasting 2 hours, I finally agreed to their quotation.
And when the time of purchase came they didn't have black colour model which...

Hi, I had booked a TV (Invoice - SLF02A[protected], with multiple confirmations from the store guys (both the demo and the billing counter executives) of a guaranteed delivery the very next day. Happily I made the payment and was waiting upon receiving a confirmation sms that my product is in the in delivery as early as 10:00am the very next morning, however its been more than 24 hrs since sms and I am yet to receive the delivery, but the...

I had purchased a Aquaguard V-Pur Enchace RO+UV+TDS from Croma retail in Crown plaza Faridabad on 18.10.2015. Invoice No – SLF02A[protected] The service engineer reached at my home for installation on 19.10.2015. He completed the installation on the same date. However upon preliminary operation of the product, the intake pump was not working, and the engineer informed that there is problem with internal wiring. The product had been started...

I ordered a Sony SA-D100 4.1 Channel Multimedia Speaker on November 3, 2015 with the order number 228058 and I paid Rs.99/- extra for your "express delivery" service which certainly DOES NOT live up to its name. The speaker has still not been delivered, in fact upon calling the customer service, I also find out that even the invoice has not been generated. I was asked to drop a mail and then I would be further informed by today...

HI, I purchased an hp laptop (sn no.:5CD3287YKW) split x2 model which was the last piece on display and i got it at a discounted price. After some days there were issues with the laptop's mouse pad and keyboard and some battery life issues as well. The HP engineer visited my place and after around a weeks time they replaced some of the parts in my laptop. After repeated request of changing the battery they didn't change the battery and...

My complaint No.: SR[protected] regarding Intex Aqua 3G PRO(Dual SIM)(Champagne) on dated 07th October 2015 20:22.

Regarding the same I am communicating to Croma Customer Support Team on [protected] from last 15-20 days with different representatives and it was absolutely wastage of my time and really unfruitful.

Every conversation with croma representative ended with only false commitment like ”we have...

I ordered a McCoy cooler from Croma online. At the time of order they promised delivery within 7 days, however it has been 10 days now and yet the product has not been delivered. I have contacted the customer service several times and all they say is that it is in shipping stage but they dont have any delivery information or tracking details. Very poor customer service from them....