Croma Complaints & Reviews

Hi

I Kamran Siddiqui purchased a Croma Micro Wave Solo 20L CRM2025 from your Croma Store at Thakur Mall ( Dahisar) with 2 years additional warranty. Below are the details

Transaction Number SLF02A[protected]
Store Name
City THANE
Store Location MUM-DAHISAR-A014
Date Of Purchase 20.11.2013

I have raised a complaint at your helpdesk on 02/04/2016 (Complaint No :- MUM050416FS000) and they have been giving me false commitment stating the issue will be resolved in next 24 hours, the technician is on the way to my premises but still he is not reached for last 19 days. Every day I have to call the helpdesk for the updates but the same false commitment of resolving it next 24 hours and the technician is on the way with the spare parts. This is happening for last 19 days and day by day it is getting worse. There is no feedback call from the customer support team and everytime i have to call for the updates.

Yesterday afternoon at around 12:00 noon i got a call from Mr Kamal ( Supervisor) stating my issue will be resolved by 07:00 in the evening but nothing happened. No call was made from the customer support team. When i called at around 08:45 PM and spoke to one of executive and he told me all the senior member has left and nobody will be able to answer my call and he had no updates.

Please let me know when my issue will be resolved as it is already 20 days where i am calling every day for the resolution and no support from the croma team.

Also would request please instruct your sales team for not insisting the customer for taking additional warranty as it is of no use as the customer has to take lot of pain reaching your helpdesk. Already the customer has paid additonal amount for the warranty and of no help. Waste of money.

If possible please help me or i would suggest please do not insist the customer for additional Warrranty.

Awaiting your response at the earliest.

Kamran Siddiqui
+91-[protected]

I have purchased croma tablet crxt1131 from croma store waked pune.
According to specification it was clear that tab have 16gb inbuilt memory.
I have installed three applications & it start showing that memory is full.
When i have checked i have observed that there is only 500 to 600 mb memory available as phone memory.
That time i have inserted sd card to move applications to the card.
I was shock to see that there is no option to move applications to sd card.
There are two internal memory indicating one is of 1gb & other is of 12gb.

I have submitted the tab to croma store pimpri for this issue on 2nd april.
He have raised complaint with number pun020416ws00007.
The person at support desk was really very very arrogant & behaving that he does not require job.
There were two representatives at desk which were busy in relaxing & chatting with each other.
I received a call from technician two days after.
He have told me that you will only get 500mb space for application installation.
I replied that there is some problem in tab, who will purchase tab for only two applications.
There must be option to move applications to sd card since it is standard function of android irrespective of brand of tab.
The person is denying to agree the fact & continuously saying the same thing that there is only 500 mb for application installation.
I have reported the same issue on croma helpline but they are also not interested to resolve the issue.

You can see all the details of issue in this mail.

I have received call from croma store pimpri after many follow up.
The person talking on phone was mohit.
He is the arrogant person in this world.
He directly answered me that we cannot do anything in this case & collect your tablet from store.
I told him that it is not acceptable to me & please do not close the issue until proper solution comes out.
I have also told that if this is issue with tablet then i am ready to pay extra amount & replace me the new brand tablet.
In product information or user manual it is never mention that it will allow only 500mb for application installation.
The answer given by representative are…. (Written in the same language as it is)
Ye tablet to aapko gift mila he thodi hi paise pay karke liya he.
Choice to aapka tha to lete waqt sochna tha.
Hum kuch nahi kar sakte, aap aapka tablet leke jaao.
Aapko replacement nahi milega.
Baat karni he to store me aake baat karo.

I have requested him to forward the call to his manager but he cut the phone by telling he will arrange call back.
He have closed my complaint without any proper solution & output.

After wait of 2 hours i have called help line & told the situation.
Representative was really helpful & he registered my complaint with number sr[protected].
I have requested many times if there is problem with your product then please allow me to select other product & i will pay whatever difference in the cost of new product.

Had ordered a window ac from croma retail online on 4th april 2016. Invoice number sle001ec0042784 and cancelled it within an hour of ordering. I also confirmed my cancellation by calling again on 6th . Still i got a call from fedex asking me about my address for delivery. I called croma retail again 3rd time to confirm my cancellation. I had not got my refund till 12th so i called croma 4th time to ask about my money. They told i will get a call within 24 hrs from backend team. Today is 19th, half a month has gone since i had cancelled the ac. I have called croma retail atleast 10 times for refund. Everytime they say the same thing that i will get a call from them within a day.

Can some one tell me how am i supposed to pay the interest rate that the credit card company is charging me for delay in payment.

Why is croma (Tata) acting like thieves and not returning money. I have such a bad experience from croma retail i would never buy any item ever from them.

Hi
Myself praveen purchased Whirlpool AC from Preet vihar outlet on 10th April 16. The free stabilizer provided with it doesn't working from day one . Called your preet vihar outlet regarding this, shocked to hear a technician might visit on chargeable basis . I had no other option regarding this so lodging complaint to solve my problem soon . My purchase invoice no;- SLFL02A[protected] . I paid around 40000 K for the AC, wheras I could have purchased it from local shops . I had the faith regarding your services provided from a brand like yours that why I choose to purchase from you . Now what I get the feeling that I wasted my money and time until & unless my problem gets fixed as soon as possible .
I have mailed to customer care of Croma retail but still revert awaited. Poor service.


Praveen
[protected]

Myself jharna b gautam purchased voltas ac from croma store janakpuri new delhi as on 17.06.2016 invoice no slf02a[protected]. There was one year manufaturer warranty and 2 years extended warranty... Warranty code is 7236. First of all it was not properly conveyed that extended warranty is not provided by the manufacturer it is croma who is giving extended warranty... I registered complaint for problem in ac (No cooling at all) and remote is not working from day one. The i got connected to customer care attendant on the other side of the phone started mentioning things stands excluded from the extended warranty... I found nothing is covered under extended warranty, somehow i felt cheated by croma people... Attendant denied for servicing of the ac... After 2 days of the complaint one technician came to my place to check the ac and observed that ac gas has been leaked which needs to be filled... I asked him to help me with remote problem also... Asked him to give replacement on payment basis but he clearly denied he was not even ready to help us out in this regard... He left assuring us that by tommorow some engineer will come and fill the gas in ac... Now we are from almost five days but no response from your side... No one repond on cutomer care... Every time they register new complaint but no body talks about previous chain of communication. I have no option left but to move to consumer forum and advise general public through media how bad croma services are...

I visited croma sector 29 store at 1700 hrs today and the cashier on duty at ground floor advised me that the card has expired.( [protected])

He denied providing me any information to my query with regard to how to validate the same.

On contacting the customer service, i have been advised that i can get the card re-validated by paying an amount of rs500/- at the same store and also this amount will be added to my card, thus giving me the benefit of not loosing any money on revalidation.

I am very unhappy not only with the attitude of the cashier, but also about wasting time and coming back home without buying anything which i would have done very easily.

The store not only lost the sale, they showed incompetency in terms of training and customer service.

I purchased a voltas window ac 2years back from gurgaon croma center. Some days back when i checked bill i found that ink has vanished from bill as it was a thermal paper. I need a duplicate bill.
I have been connecting croma store but not getting any proper response even the behavior is also very rude and irresponsible, its been almost a month.
My email id [protected]@gmail.com. let me know if you need anything else.

Humnay croma pasific mall say apna tv samsung h6400 liya cromanay humay 1yearv warrenty di thi lekin ab humaray tv main pichlay 2 month say problem hai huimnay samsung service center m, ain complaint ki thi un honay kaha ki ye led out of warrenty hai or hum pichley 2 months say croma pasific mall main akay suffer kar rahay hai kabhi boltay hai 2 din bad ana kabhi bol tay hai 1 din bad ana humay ye sab gurpreet ji pichlay 2 months bol rahay hai hum bhot jayada arashan ho chukay hai humnay ye tv 59400 rupee main liya tha

Transaction no - slf02a[protected] hai
Model no - ua40h6400ar hai
Or humai date of purchase 13 june 2015 ki hai or humain abhi bhi koi madat nhi mil pa rahui hai please humara tv thik kara diya jay
Mobile no - [protected]
Adresse - hno 40m glino 09 gurudwara moholla maujpur delhi 110053
Name - mukul

We have registered a complaint on 05th apr 2016 regarding the fridge chroma 250l 5 star crar 2244 & when your engineer seen the same found that the compressor is having problem & also told these type of fridge are not available in chroma, hence replacement of this part is problem and there after there is not communication.
Today i have connected with chroma customer & spoken to shravani & she re register the complaint.
Therefore, it is requested to chroma team to either replace the compressor & make the fridge ready or simply replace the fridge as it is under warranty period.
Kindly not if i will not receive a communication then i will put forward this case to consumer forum & rti.
Customer name: p c tripathy
Transaction no: slf02a[protected]
Store location: mum-bandra - a021
Date of purchase: 14.05.2011
Part description: chroma ref 250l 5 star crar 2244
Part code: 166925

Warm regards,

P c tripathy
+91-[protected]

Hi all,

My name is mohit kumar verma and i purchased laptop "lenovo g[protected]"(Serial number - cb[protected] laptop on 22-dec-2013 from croma, ghaziabad, india. At the time of purchasing this laptop, i had also taken 2 years extended warranty so that in the case of any issue, i can take help from you. All the bills and invoices have been attached this mail for your kind reference.

This laptop was working fine last week however suddenly today it did not turn on. I had the same issue before as well and that time it was fixed by croma service centre in april 2015. Let me confirm please if i will send you this at your address, would be able to repair it free of cost? Need your urgent attention and help here.

Waiting for your favorable response.

I'm Mr.Prakash Shelar, I received my credit card statement on 11th April 2016.It had stated about a charge of 184.95 rupees which is approximately 185 rupees .I have no clue as to why I'm charge with this 185 rupees on 1st April 2016.I want an valid explaination and money i.e.185 rupees back.
Another complaint is that I had purchased an Ipad mini 4 from croma in month of November, while purchasing I was told that I will get a cash back of 5% on shopping with my sbi credit card.I have till date not received any cash back.
I want you to revert back me on my email or phone no. As mentioned below
Email Id :[protected]@gmail.com
Phone no.:[protected]

Hi
Myself praveen purchased whirlpool ac from preet vihar outlet on 10th april 16. The free stabilizer provided with it doesn't working from day one . Called your preet vihar outlet regarding this, shocked to hear a technician might visit on chargeable basis . I had no other option regarding this so lodging complaint to solve my problem soon . My purchase invoice no;- slfl02a[protected] . I paid around 40000 k for the ac, wheras i could have purchased it from local shops . I had the faith regarding your services provided from a brand like yours that why i choose to purchase from you . Now what i get the feeling that i wasted my money and time until & unless my problem gets fixed as soon as possible .

Praveen
[protected]

Service Request no- SR[protected] has been registered and still not getting resolved. Several updates has been done on that. I have purchased Croma 32'' LED on sunday 10th April, as promised it got delivered on monday 11th April. But today it is 14th April and installation is still pending. even after several complaints no body bothered to call. This is seriously a pathetic service. When called the customer care, the same repeated response I get- "We have escalated this issue and you will get a call from installation team". My question is- Who are these installation guys, who had not even contacted me. Apart from this customer care number, I have no other contact number.

Please get this resolved, else I have to process a Sales return.

Regards
Hamza
[protected]

I am sorry to write this, but I am very frustrated.

I have purchased the Samsung LED 32 J4300 on Friday dated[protected],
on the Occasion of GudiPadwa.

We are awaited, Yesterday I called TATA Croma, Mr. Kiran told me that it is out of Stock, if its out of stock how can you sell that TV??? FROUD...!!!
Mr. kiran promised to arrange delivery by yesterday itself, But it wont made.

And till now No update.

During the 1st week of feb 2016, i purchased a croma led 40 inch television at croma, nungmabakkam, at the rate of rs. 28, 990/-, salesman was mr. Uday. I paid a partial amount and balance, i opted for interest free emi option with bajaj, as i was suggested of it and found it better option. After i bought, within less than 2 months, on 7th april, my television did not work. I made a complaint on 8th april and i was asked to return the tv as it was a defective series and that few customers had already complained. I was also told that i can get the entire amount refunded as an exchange option and i can go for other brand at additional cost, if any. Also they suggested me hitachi 40 inch with a discounted price. Also i was asked to give back the croma led, which i myself had to bring to the store (As suggested by the salesman). I visited the store on 9th along with the set and the free gifts (Sound bar and woofer, since i could not return the woofer, which was one of the free gifts, i promised to give on 11th april, which i did too). On 9th april, i went to the store and selected lg 42 inch with an additional cost of rs.13, 400/- as the tv price was exceeding the amount the i paid for croma tv. I was given an advance bill and was told that the full bill will be given to me once i return the woofer. I visited the store on 11th april around 12.45 p.M. With the woofer and mr. Uday told me that the soft copy of the bill will be sent to my email id and original will be given on day of delivery (13th april max). I would like to bring to your notice, every time i visit i was made to wait for long time. And that was the reason why i was told that the soft copy will be mailed. Around 3 o clock, i received a call from mr. Uday asking me to pay additional amount for some interest related issue with bajaj, and further to that i called the store and spoke to mr. Stanley. The reason was un buyable and i am really having a painful experience with the store and the way the issue was handled. Having loads of stores in chennai, i come to croma, expecting some professionalism as you are an enterprise of tata, a major and well-reputed player in the country across industries for many years, especially for their values and customer care. My experience with croma does not reflect any of the mentioned reputation.

Hence i escalate it to you and request your good-self to intervene for better solution and sustain the image with customers. Expecting a favourable reply at the earliest possible.

The above product purchased by me on 10.04.16 from your oberoi mall at goregaon (east) store. I tried at home for preparing soda, but it is not working
Gas not coming out in the bottle. I request you to send your technician at my residential address for giving demo as per my convenient time and days. i am aregistered customers and my mobile n. [protected] Res. land line no.28842233.


R.M Kamble
[protected]

I had purchased three 1.5 tr croma make split ac. I had booked complaint on 5th apr for one ac not working and servicing of other two acs. Till date no action despite of me calling them daily basis.
This is the worst company in terms of customer care.
I have spoken to every body including manager of indirapuram croma centre. He promised it will be resolved . No action till now.
Now i am going to consumer court

Bought mobile phone and handset from croma on 7 march 2016. The payment was done taken twice from the cashier by bank of Maharashtra debit card as we as cash. Cash payment was taken by cashier as he thought that the card payment was not successful.
However we have given 6000 rupees extra due to this cashier mistake.
Request you to help

I have purchased a 0.8 protable ac from croma hyderbad I called customer care on 18.3.2016 with a complant no.HYD.180316FS00001.u exuctive cam e to my home told me its a motor problem and I need to speak with his manager I spoke with the manager he told me to that part is not aviaable .when he get the part he will fix .how many days u need to get a part already 21 days gone .is any one going to slove my problem .anyhow I have file a case in consumer court

1. The a/c was bought on 20th march 2016. The installation has not been completed till date i.E. 09th april 2016 in spite of multiple follow ups on phone and store visits for follow ups

2. Initially a faulty unit was placed with faulty installation which caused a lot of noise - the unit has been replaced but the installation is not yet done. Required multiple follow ups again. Still waiting

3. I was told during sales that there will be a charge of core cutting + 800 rs for the bracket or stand. I have paid rs 7500 so far out of which 3000 is for the stand.

4. To summarize my complaint is around the harassment caused due to delay in installation (20 days of peak summer) + time invested for multiple follow ups and over charging for installation price