Croma Complaints & Reviews

The jars of the processor has stopped working . the atta maker has also broken . pls come and fix it .. I need a technician to come home and check for it as I will not be able to get it to service centre . pls come as soon as possible and fix it

Purchased Dell laptop on 15th March 2015, within warranty period i have faced lots of issues. Main is,
-Expired warranty, six months back in Nov 2015.
-No proper response and mail from any croma manager even after calling lot of times.
-being a Dell product, they are not taking any responsibility towards product which was sold out by croma.
-When inquired about warranty and faulty piece, no reasons are provided via any communication.
-After complaining, got reply after 8 days that too after lot of followups. It has wasted my office hours with suffering my personal and official tasks.

Being a reputed brand and service provider of all electronic gadget world but no where satisfied with the reply.
that may be a Faulty laptop or was sold second hand which is giving problems all the time.
I feel like cheated by croma.

Action: I wanted to take croma to take action from their end being the item was sold by them.

this store is Croma store, R-City Mall, Ghatkopar.

Hi

I visited the CROMA Prabhadevi store (Century mills) and inquired for a Samsung S6 phone on March 14th, 2016. I spoke to a executive Rohit. Though the prices that CROMA quoted was substantially higher than the other competitors, I requested for a discount. He bluntly refused. I then asked him incase if there is a display phone that is available which they would want to sell at lower rate. He immediately showed me a Gold...

We have registered complaint on 26/2/16 no. Sr [protected] & executive is saying part is not available till date . So please confirm till when it will resolved

Worst and Pathetic Customer Care.

Hi Sir,

Writing this mail to you as got no response from customer care after dropping mail and calling multiple times

I have ordered a refrigerator from Croma Retail Online, Model No:RT27JARMESE
Product is damaged back from back side.(Attached Image)

As already spoken to Croma Customer Care regarding this. (SR[protected])

I will be in office on working days Monday to Friday, asked Croma representatives to collect this damaged piece today by evening or night and they ensure it will happen today.

But I have got no response from till now, I am working and cannot take leave daily and wait for the delivery boy to come and take the product back.

We are calling at the customer care and not getting proper response from Customer care, I have no other way than to drop a mail to you in disgust.

If you can collect this product this will be great help as I have taken leave from office for today just get the Fridge Delivery Installation its very difficult for me to take the leave again.

It would be good and appreciated if the product can be picked before 9 am tomorrow morning

Request you please expedite the process and refund the money back.

Thanks & Regards
Mayank Sahai
Ph no: [protected]

Invoice : SLF02A[protected]
Date : 7th Mar"16,
Please be informed that i bought a brand new Samsung A7 handset from croma (Rajouri Garden) on 14th Feb"16 which didn't work well since initial days and now has stopped working completely. The phone is burning and the temperature of the phone is keeps on increasing like anything.
I spent Rs 23, 000 and would say, wasted Rs 23, 000 on this handset which doesn't work after 15 days. When asked, your team suggested to go to samsung and waste your time (which you would sure have since you are a fool who has bought something from us and we are sure you are a waste of time) roaming here and there and beg for replacement or may be repair.

I have put my families life in danger by buying something from croma since it can gets blasted anytime. I have kids at my place who can go near to phone anytime even when I am keeping them away from the phone. I can't be keeping the outside my home too since it would be stolen neither i can keep it inside the home nor outside now. I have seen Samsung sets blasting and people getting injured and have died as well but I never thought that a phone bought in just 15 days would give me this pain and my family would go through all this.

This was my first purchase as a customer from Croma and have got enough as a first time customer.

Your team is not interested in the complaint and the supervisor won't come on the call. The executive says that the supervisor is busy on the other call and your complaint is not important to us. Your manager came on the call after 45 minutes when the complaint went to consumer forum and wasted another 45 mins on the call giving me vague suggestion.
The phone is burning like hell and the supervisor suggests to take it to the croma center and get the repair done. What a kind suggestion??? Its more like taking the bomb to the terrorist and asking for a repair for the bomb and keeping it back to yourself to wait for it to get blasted.
I feel pity to be a customer of such brand like Croma. I need a replacement of this Samsung galaxy A7 with a different handset since you guys gave me a faulty product which has put my life and my families life in danger.
I need my phone to be replaced with another handset which doesn't have the same threat which this phone is giving me every second.
I want a strict action against your team and an RCA to be done for below mentioned employees. Below are the details :
Customer care executive : John bojja,
Customer care executive : Jitender,
South India Team, Hyderabad
Complaint Number : [protected]

Also, the today i received 2 calls from their team and below mentioned is the summary.
I have got a call from one of your executive Daljinder from #[protected], who tried to pacify me about the issue however the kind of harassment i had to go through is up to the mark.
Your executive doesn't have a way to talk and keeps on interrupting the customer and doesn't listen to the problem. He hung up on me and treated me like a beggar and even said Thank you before disconnecting on me. I received an sms last night from him wherein he mentioned that he is taking this issue ahead and in the morning I received a call to discuss about the issue however he wanted the discussion to be one sided wherein he wanted to suggest wht he prepared for.
As a customer I have been insulted a lot. He suggested to come to croma and handover the phone for the repair however i already mentioned and explained numerous times that I am not gonna keep this bomb with me anymore since it was burning like hell last night and I am afraid of my family's life. On the top of it, he interrupted and said very coolly that he has been using a samsung phone over an year and that has not blasted. I mean what an understanding he has shown towards the sensitive issue and made me feel that my life and my family's life is not important to you guys.
He interrupted me almost 20 times during the conversation and was not in the mood to understand and listen. Please do not make me speak to anyone from your store who has so much of etiquette which i am not able to bear.
Stop harassing me more please guys, stop it.
I was suggested to handover for a repair but I do not have time to handover the phone coz i need a replacement for this bomb.
Then lady suggested me to come to croma and hand it over for the repair. My question is that when I made myself very clear about no repair and a replacement then how can I get it in your executives head that not to suggest me more about this only option.
She was least bothered to listen to me and again hung up on me since she could not help me. I asked for a written document wherein you guys can commit that this phone won't be dangerous for me in near future if it gets repaired, however she bluntly said a no to it that they can't commit anything. Moreover they can't give any replacement either.

I have purchased Zook Bluetooth speaker @hyderabad Croma when I came to my room and check that device it was not working there is no AUX mode input pin I asked to that store but they said here we cannot do anything there is no serviced apartment here so u can go and ask any other outlet in chennai so today I went to Croma and asked for the replacement but they said u can ask only in that particular store where I actually purchased what is...

I had purchased tab from Croma Ghatkopar location in month of November 2015, on which I got gift card worth Rs. 1800. The card was to redeem on 5th Dec 2015, but when I visited the store on the same day, it was told to me that it got already redeemed and the value is zero. Informed the store manager how can it be redeemed as before 5th December the card was not active then how can it get redeemed before 5th Dec. Complaint logged in both the location Ghatkopar as well as Mulund branch. Both the branch managers have sent mail to Croma Head office, but no resolution till date. We are just told to come on every alternate days and end up wasting our time as need to repeat the same story again and again.
Even after giving a written complaint to the branches, we are not getting even response on the same.
Such pathetic response is spoiling the name of Tata organization

Kindly look into it and awaiting for positive response and quick resolution

Today i have seen the dirty face of TATA firm CROMA which i used admire for their ethics, social works and value. Unfortunately today sad to say that it is money making company without any value and ethics:
Issue:
1. I had redeemed my points of HDFC card against 4 croma cards 1000 each.
2. At the time of redemption nobody had told me about expiry of card.
3. Expiry date is not embossed / written on the card like any gift cards.
4. Earlier i had come to croma to purchase table fan and coolers at Malad shop but, could not use the card as the shop did not had the stocks.
5. Today when i had come for purchase i have selected few items so that i can use the card but, the team at SHOP says card is expired and to use this card i have to top up Rs.500 each on individual cards that means to use my Rs.4000 worth card i have to charge Rs.2000 which is 50% of my card value.
6. When i explained i don’t have extra need as i don’t have any immediate need of buying for worth 2000 in electronics item, i requested them to consider the card as nowhere it is written expiry information but, the staff denied saying this is company policy, i strongly feel cheated and found this is unethical practice.
7. My image of TATA group wiped and decided to close all association with TATA groups and returned the GIFTS card at the shop.
7. Irony is nobody at shop were clear about the expiry logic few were saying its 6 moths another few staffs were saying 365 days, the staff at your shop was no were not clear about the validity of but, the croma team expect me to Guess the expiry of the card without any communication and writing on the card.
Contrary, i had issued with a HDFC gift card, which had clear embossed expiry date, in spite of all these explicit information after the expiry when i approached them they reissued the new card with extended validity . I salute their customer centric approach and good practices and i feel pity about CROMA business model for cheating practice.
Good bye,

I purchased a dell laptop from croma retail. They gave me a cash back gift card worth 2500INR, which they said would take 15 days to activate once registered, i tried purchasing online with the card but there was no provision in the online portal. I called customer care and hey said their online portal is temporarily down and to try after 15 days, even after that i was not able to purchase. So i called the customer care again to ask them till when is the card valid, he asked the card number and other details and told me that the card is valid till 28 feb 2016, when i went to purchase from the store with the card the rep there said that the card is expired in december 2015 and there has been a miscommunication. i asked them what the solution is and then they sent me to the customer service cell. i went there and he said, sorry we cant do anything just forget about the money and if you want to do cash purchase you can stay else please leave. I kept asking them a solution, he pointed at a wall and said call customer care, if they give you a solution then come back!. We called customer care and explained the situation. they asked us to go back to the store to talk to the manager, we went back, and the manager sent us back outside. This was the most humiliating experience in my life! They kept pointing fingers at each other and asked us to go here and there and do that and this. but in the end the solution they gave was to forget about the money that too for their own miscommunication and carelessness.

Hi All,

I had ordered for Samsung Galaxy J7 on 25/02/2015 and the same was delivered on 26/02/2015. I have 2 complains as below:

1. I have received the invoice but it doesn't contain any IMEI no. if something happens to my phone and it's under warranty, How will you ensure that the invoice is for the same phone if IMEI no. is not mentioned on the invoice?

2. the product which is delivered to me is used one. when I switched on the phone. I can see that there are few missed calls and sms made on 20/02/2015 when the phone was not even ordered. HOW YOU CAN DELIVER THE USED PRODUCT??? I want the replacement of the product asap that too by 27th Feb 2016 at any cost. also you have to compensate this as I had opted for express delivery and paid extra money for it.

let me know what can be done from my end. I am attaching the pictures of call logs & SMS alongwith the invoice. I am ready to get the replacement at my nearest store. please resolve this asap otherwise I'll be forced to go to the consumer court.

I have purchased TV from croma, panchvati, Ahmedabad, Gujarat. It was my really big mistake to deal with the croma. I purchased Tv with the offer of sound bar and woofer. I got delivery 2 hour late and they forgot the sound bar.
I specially had to go to croma office and collect my soundbar.
They told that within 48 hour they will come for the installation and demo. I had call them many time even though I am not getting proper reply.

I am again and again doing the follow up they they are not even bother to respond in proper mannner.

Its my really big mistake that I deal with croma. Next time I'll not purchase anything from croma or not even recommend anybody for it.

Third class service and they don't have value of their customers.

Hi, my name is Manish.I ordered a mobile Lumia 640xl lte from Croma retail online.than I cancelled the order by sending email to Croma.But after that also Croma has delivered the handset to my address. My house house was locked so the mobile handed over to the building watchman. Than I called Croma customer to take the mobile back and refund the money. I told them that I have opened the box and inserted the sim. Croma ecommerce depart agreed for it. mr.mohammad Gausi is In ecommerce department Croma committed me that they will refund the full money or we buy the mobile directly by visiting Croma of the same amount.he said that he had sent the confirmation email to Croma retail showroom Meenakshi mall, Bannerghatta road. Than I went today to Croma retail showroom and they said we didn't got the permission from ecommerce. Than the lady Ms Shridevi from Croma retail showroom called Croma customer care and spoken with Ms Sushri in ecommerce department and she said to give new mobile to customer and she will send the confirmation. But after some time Shridevi from Croma showroom said to me that still confirmation email is not received properly. Than again we call customer care and in last customer care told Shridevi to call Mr Manish Mittal (head of Croma ecommerce department ) and again he said that we can't take the mobile back because u have opened the box and used the phone. Still this matter is going on but they are not confirming me when will I get my money back. My order number was SLE006EC0006748. Complaint number is SR[protected].
Request you to help me in this issue as Croma people have cheated me.

I have purchased washing Machine from Chroma along with Extended Warranty .In last year aug when i complained on croma extended warranty cell, they informed me to collect 1000rs which is balance . nov when i had gone to the chroma outlet they informed me that the money can be given within one month but no such information was given by any executive earlier n phone ...i have visited many times times outlet but no one is helping me .

I went to saket croma store near PVR cinema (E-150) on Feb 14 2016 to buy a bluetooth speaker. That model of speaker was not available but available in warehouse. I was advised by the people in the store to buy the speaker online and redeem by gift card online only . I was indeed guided how to redeem online. I did as they guided me. Online transaction was successful. When I called customer care to ask about delivery details they told that my transaction was cancelled. But I got no intimation that it was cancelled. They reason they are saying is that gift card had problems with online. If they are having problems why are they keeping the option. The customer care is also highly not responding. They say gift card can be redeemed only in store. When I go to store they guide me to transact online.

My black berry mobile 9720modal 3years under warranty, i given my mobile croma store andheri west opp infinty mall not running condition before 4month no any update my mobile bipin gupta-[protected]

I bought HTC Desire 728 g 3 weeks back Croma Anna Nagar I've been a customer for over many years but this time I have been fooled and cheated by handing over me the defective product buy your Croma people I took phone on the 11th day of purchase to the Croma showroom from where I have bought because the phone was running very slow even though I had half of space available on internal memory but you people say that day phone won't be replaced

I ordered a croma headphones order no. SLA055EC0000242 with express delivery (100 rs extra charge) which official have 24 hr delivery time (As per their official website). It was a gift to my husband on his birthday but they did not deliver it in even 2 days.
I make n no of calls and mails to customer support but they were not able to tell the exact position of my order. After that I puchsed headphones from outside and claim cancelation and refund for my order of on 22 Jan 2016.
Today on 8 February the status is same neither I got my refund nor customer support gives me any satisfactory answer.
This is the most pathetic online service I have seen ever. Kindly help me in settle my refund.

Hi team !

As i have bought so many acquition from croma but I have been facing troble with al the apliances I bought from there .
My latest acquition was Microsoft mobile fone since the day of purchase phone is over heating You can't even hold the phone.

Croma and microsoft have denied to assist futher . I have written a complait to CEO of both respective company but that is unheard by them .

I purchased a Dell Inspiron 5558 laptop on 9/11/2015 from Croma retail Hadapsar and I received Gift card worth Rs2500 along with laptop, the validity of gift card is 3 months from date of issue according to their T&C so I activated gift card on 23/12/2015 and received confirmation message but now on 5/02/2016 and 6/02/2016 I tried using gift card to make a purchase, the Croma retail Hadapsar authorities said the card is deactivated and should...