[Resolved]  Croma — Hisense TV - Order details now showing up under "My Orders" despite a sms confirmation that the payment was complete

Website: Croma.com

Hello team, I purchased a Hisense TV through Croma online before 1 p.m. today (Product ID - 233047). I received an email that the payment was in transit for my order no.[protected] and very soon, I received a SMS that I have spent Rs.38000 via my HDFC credit card (coz of TATA employee discount and HDFC credit card discount). But when I logged in to Croma online, I did not see any order listed under "My Orders".

When I called contacted Croma customer care, I was first asked to wait for 2 hrs and then call back. I waited 2 hrs but no changes there.
When I called back, I was informed that it would usually take 4 hrs. I waited 4 hrs but again no changes.

When I called back after 4 hrs, they accepted that it must be a technical glitch from their end and generated a complaint / service request for my case (SR[protected]). I am still waiting to hear back on this :/

I have been a TATA employee for 12+ years and I never expected these issues to happen in a TATA based site :/ For middle class people like us, the amount we spend towards such purchases is indeed HUGE and it causes a lot o[censored]nnecessary tension when it is deducted, but when there are no proper updates. The least you can do is to keep us posted whenever there are any delays.

Please look into this ASAP and get this resolved for me.

Regards,
Sivashankar N.