Croma Complaints & Reviews

Sir,

I had purchased an Laptop from croma online store, please refer the bill attached.

I just want to update the name in invoice from Venkatesh Suvarna to my company name c/o Venkatesh Suvarna
As this is the requirement of my office, but croma customer service and store manager denies to do so and spoke very rudely.
Change of the complete name is not valid/legal, but this is updation of name.
Existing name will still be part of the new name.

Will i get any solution on this or croma will loose a customer. I have been customer for more than 10 years and always chose croma over other online shopping.

Regards,
Venkatesh S

The order couldn't be placed on the croma website. The amount had been deducted. I am following up from a month for my refund of money but no resolution.

Hello team, I purchased a Hisense TV through Croma online before 1 p.m. today (Product ID - 233047). I received an email that the payment was in transit for my order no.[protected] and very soon, I received a SMS that I have spent Rs.38000 via my HDFC credit card (coz of TATA employee discount and HDFC credit card discount). But when I logged in to Croma online, I did not see any order listed under "My Orders".

When I called...

I purchased Lenovo i3 10th generation Laptop from Croma BG Road, Blr.

Soon after purchase, laptop started hanging and became very slow.

On first visit to your store I was advised that due to non upgradtion of windows laptop is slow. It was informed that store doesn't have wifi, so try upgrading at home (pathetic for a TATA group Company selling IT products to not have wifi).

The solution didn't work.

During 2nd wave of covid, stores remained closed.

Subsequently, laptop was given for repair in July 21.

Inspite of removal of all data (which included softwares like CA Course ware, Anitvirus etc), laptop is still hanging and is dead slow.

It appears that faulty product was been sold to me.

Wrote mail on 30.07.2021 to Croma help-center and got standard apology reply to visit store again.

Bought boat earphones which was returned 26th June 2021 and till date i haven't received my refund on Gift card. Multiple follow ups have been done but still no one cares to resolve the issue. Very much upset with the after sales service. Kindly request to refund the amount on Gift card earliest.

Ashram road store
Ahmedabad.
I came here for foot massager. Nobody has shown proper interest to show the product even if it is available. After holding time, they told me that product is not available .
Is this way to customer behaviour.
Very disappointed.

In an expected event occuring with my very first order from Croma.com placed on 16th July 2021, the Order ID:[protected] having a Hisense 55" TV was delivered on 21st July, 2021 with a missing packet that consists of TV Remote, Batteries, Warranty Card and other Documents.

Though the package was packed from outside, absence of other accesories was a big letdown.
TV Installation guy had updated the same issue the very...

Date of incident -25.07.21
Client Name & Number-Anamika Saha, [protected], [protected]
Incident Description- Air flow is issue in Cooler .Some Abnormal sound is coming
Model croma 29 L tower Air cooler

I am ready frustrated with the service of this Croma split AC. I have registered my complaint 10 days back and after multiple follow up they have sent technician to check.

He spent 2 to 3 hours and identified motor is not working and ordered for new one. It took 3 days waiting. Even no one informed me and I was only following up.

It is heights of stupidity that they are giving response that it’s raining outside so we can not come. Means if rain is there for 15 days they never come to your house.

After fixing the moter it did not work and again spending 2 to 3 hours identified that panels of both AC not working. Even they told me your electricity is not coming properly and I asked my electrician to immediately check connection. He told electricity is fine so it means these Croma guys makes you fool.

Even my electrician only identified that panel is not work and then service guy was agreed. He told me that we have ordered and once I will get it we will fix.

Now it’s 3rd day and they did not get the panel till now. I am not able to understand what kind of company is this ? They do not have the spare parts As well.

I am requesting daily that my mother is old and it’s very difficult inside without AC. Still they are not doing fast work.

On top of that service center is not picking calls and saying we are busy in meeting whole day. How is it possible that one service calls attended busy in meetings daily whole day?? Then I thing they should deserve bigger position.

I am not able to what kind of excuse now they are going to give me now. I need my AC to fix it. Otherwise I will file complaint.

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 1 month to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift card(Rs.4500)+ icici credit card(Rs.18499)
Seeking urgent help on this.

The apps are closing continuously as directed by Apple customer service that the dealer is bound to refund or replacement as it's new iPad just bought it 5_6 days ago

I have purchased a symphony air cooler from Croma some 3 months back, On delivery I found that the back mesh was torn which I asked for a service and getting the part replaced. Croma has not helped me since past 3 months now and always say they are still following up. So I asked to return the product and still Croma is not addressing my issue. I have tried everything but no use, seems Croma does not care

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 20 days to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift card(Rs.4500)+ icici credit card(Rs.18499)
Seeking urgent help on this.

Hi, I have a Croma gift card worth Rs 2000. I purchased it in Jan'2020. However due to lockdown, I could not use it last year. Now it shows it has been expired.

Also Croma customer care has no solution to the same. Can something be done about that? 2000 is a big amount and due to lockdown no one was able to use it.

I've bought a Faber cooktop from your kukatpally store on July 29th 2020.
Spark igniters are not working since one month. We've been using matchbox and explicit lighter which is very annoying. I hope you will provide sick solution to this

I bought croma inverter ac in May 2020. In April 21 an issue has started arising of non cooling of ac. So raised a complaint about it but engineer came late due to lockdown. In the meanwhile ac warranty expired and Croma engineer came and changed pcb. So now after few days ac started showing error code PC02 and non cooling. I called costomer care again but now they are charging for a visit however the issue is ongoing since the product was in warranty.

Pls help and resolved the issue.

My croma tv suddenly when i switched it on was just stuck and turned off itself within 10 seconds. It just shows croma logo nothing else

I haven't got the refund amount for my order. I am requesting from Croma for last 2.5 months to kindly refund my money, since cancellation but they have not refunded till yet.
Please refer below details:-
2Yr On Go EW-HT & Sound bars 10K-15K

₹ 1236.60
Order Id[protected]/05/21)
Mode of payment - UPI
Seeking for help.

I ordered Apple ipad 8th generation from Croma online store on 1st July 2021. I have received confirmation that it will be delivered on 6th july. There's no update after that other than "order processed". When I contacted Croma costumer care, they said that their special team is working on it and they have sent the product to their courier partner, but I didn't get any message/mail about that.
On 6th july Croma made a new update is service request that it is backorder and on call they said they will update about delivery in one day. But on 7th july, they called and said their team is working on it and I'll get the update in 1-2 days.
I've attached the screenshot of costumer care's reply and also the backorder proof.
Order No.[protected]
Service Request No. SR[protected]

This is regarding our AC installation which we got delivered on 2nd July 2021. It has been 6 days already but our AC hasn't been installed yet. Whenever i am calling customer department i am getting new deadlines for installation. This is so unprofessional from such respected company