[Resolved]  Croma — Item not delivered

My order details :
Ordered on : 10th March 2023.
Order ID:[protected]
Product ID: 270410
Product Name: Sony PS5 Gaming Console[protected]
Arrival date: 24th March 2023
Registered Email ID : [protected]@gmail.com
Registered Mobile number: [protected]

The item hasnt been delivered yet. If i raise a complaint they keep closing the request stating there is another complain, and they dont provided an update for the previous update.
Reaching out to them on twitter they keep asking me to cancel the order due to high demand.
Calling them over call they say full amount wont be refunded as its a pre ordered product and I have to bare the loss for cancelling the order.
The product on their store still says available to buy even after all this
+3 photos
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Mar 27, 2023
Complaint marked as Resolved 
cancelled the order as their response was worse, each of their own customer care used to provide different input.
Croma customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2023
Croma Customer Care's response
Hello Santosh, we would like to inform you that we have processed your refund, and the amount will be credited to your source account within the next 4-6 working days. Please do not hesitate to contact us if you require any additional assistance.
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    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
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    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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