Croma Complaints & Reviews

Sir, I ordered a Lenovo 10.6 Tab M 10 plus 3rd Gen LTE on 16 sep 23 vide ORDER ID TC[protected] from TATA NEO App.

The Tab was deliverd on 19 sep 23.
On unboxing and switching on the display was ound to be Defective with a single horizontal line across the display. Immediately a repalcement was initiated by me on TATA NEO App.
Also a complaint is under process with complaint No C[protected] with customer support.

Tab is not being repalsed but a refund has been initiated by Customer care on 22 sep 23 stating non availability. On furthe checking at online croma store web and Tata NEO APP The item is available to deliver to this address. Screen shot attached

But as the Tab is purchase with Credit card on EMI offer as offered at NEO APP. The refund will result in financial loss to me. As processing fee Intrest and Taxes have already been initiated by the bank.
It is requested to replace the Defective Tab with New Tab.
Regards,
Chandrashekhar koli

We purchased a premium Samsung tv from Croma in Belapur branch which costed us more than 1lakh. Now, only after few months o[censored]sage we noticed 2 lines on the display which are not visible to naked eye and realised the display is faulty. Samsung technician visited and informed us that they'll have to replace the part rather than the entire product. It's highly disappointing to open such a premium tv only after few months o[censored]se and demanded a full replacement since the product shouldn't have gone bad in few months meaning there was a problem in processing from the beginning. We have also noticed a lot of online complaints about Samsung TVs where even after multiple repairs the tv never functioned optimally. We do not want to risk opening such an expensive product and we won't. Croma has been avoiding our calls regarding this and we couldn't log in to check complaint status from phone. We feel extremely cheated on and helpless after investing so much in this tv.

I used my gift cards to make a purchase and transaction is failed and they are not returning my money. Not even proving an ETA.

Hi, I have been issued gift vouchers worth 13, 000 by my company as an appreciation of duty performed. Lately I observed that the vouchers go expired on 18th of Aug 2023.

I called up customer care in regards to the same but no luck, appreciate if the vouchers validity can be extended.

I purchased a Gas stove for Rs.11290 with order no[protected] online due to house warming function as the delivery date mentioned was next day. I received after 3 days and when we check the product it didn't work for our kitchen slab size. I tried to return that product but keep on rejecting my return request and they pushed to hold the product. why they don't have the choice to return if not working for us like other online platforms like amazon and flipkart if they provide online purchase option. Please be aware that don't buy any product from Croma. I don't have the option to throw the product and made a loss of Rs.11290

TC[protected] AC installation charges.
AC installation was done 4 days after the request was raised. I had to call them to follow up on the status everyday. During this calls, I asked about installation cost. Customer service rep said it was free for standard installation. Not once, I got confirmation from them twice. Ac installation is done today. Service rep asked for 999+ tax for standard installation along with other extra charges. I argued it was free as informed by Croma customer service. We went into quarrel because of that. And today one hour back when I called customer service in a conference call, customer service rep said it is not free. It is chargeable. I finally had to pay him. Multiple mis information provide by the reps. I was embarrassed in front of repair persons. Need revisit this and give me proper solution.

TC[protected]
I raised installation on 21st August. After calling and following up for four days, the installation is still not done. Everyday the customer service guys are just saying that this will resolved in 24-48 hours.

I bought a ps5 a few days back and now it has a big discount.. is there a way to get the difference or somthing?

Hi

We registered the complaint on 31st of July 2023 but our complaint is getting closed even after providing alternate numbers to contact us and fix the issue.
Purchased 39 inches TV during May 2022 and also purchased 2 yrs of extended warranty . Please find the address where the TV is not working:

VIJAYA LAKHSMI RESIDENCY,
FLAT:202, TEACHERS COLONY,
EAST MARRED PALLY,
HYDERABAD -500026.

INVOICE NUMBER
SLA310RS5161696

PRODUCT DESCRIPTION
E-Croma LedHD BSC39in1Y CREL040HBC024601

Till now no one has called us and came to our home and checked our TV.
Every day we raise a TV complaint and on the next day it will be closed without any call or fixing it .
It has more than 23 days after complaint but nothing happened till now.

Please look into it.

Thanks
Suneetha
[protected]

Split AC 1 ton not cooling

Bhavdeep
Contact number: [protected]

I recently bought Samsung a 53 from croma which was delivered on 9th of August 2023. I bought it for 27499 but within a week its price dropped to 24599 which is almost 3000 less than ordered the price and this happened within a week so I should get a refund of price difference
Order id - TC[protected]

I have purchased a samsung washing machine from Croma in Saltlake sector V Kolkata on 05.08.2023 vide invoice no. SLRS 3943045 at the time of purchase the sales executive told us that the price of the product is RS.18900 and he told us he is giving discount on the extended warranty which costs around rs. 2200 but after payment when I received invoice I notice tat the product was on discount which the executive didnot even inform us and forced sale us the warranty and after a week I noticed that the price of the product has decreases to 17500, highly Disappointed by this kind of behaviour from staff and this if straight out fraud with the customer.

On 20.07.2023 I had purchased a fastrack smart watch with extended warranty from croma outlet at Daryaganj, New Delhi of Rs.6953/- . However as the watch was not functional on trial, i cancelled the order the same day at the store itself. Though a refund invoice was generated, till date i have not received the refund amount in my account.

Kindly resolve the matter

This is in reference to installation issue with our AC which stopped working after a 2 month. I have lodged a complaint on 3rd July but still it is unattended. I am hearing back from the customer care executives that we will recieve a call from croma installation guys but no one called. This is very pathetic experience since my product is under warranty and is it the case that croma is waiting for that warranty getting expired so they can charge me un-necessarily?

I have redeemed credit card reward points to CROMA e voucher for Rs.5000! but not received e voucher yet . pls mail e voucher
e voucher reference number [protected]. Total Points 13750
Rgdd
Acharya Surendra

Croma a tata enterprises
hello Sir/Mam, i respect you and your team i have purchased hp laptop on 13 july 2022 from croma ratlam and from january 2023 i am getting problem in my laptop then i have visited croma store where there is a mam who see all problem and she use to sit in help desk her name is Gouri chouhan where first i was getting problem in my laptop screen and it is clearly hadware problem which can be solved easily and laptop is also in warrenty that time but she said that i will see it and then she told that we will fix and also told that we have raise complaint but this was fake and i also think that she has done but 3-4 days passed no technician has call me then i have only direct contaced hp then on the same day they have raise complaint and technician come and then after that problem are coming daily in my laptop and now also i have visited croma ratlam then also they are telling me that they have raised complaint and from 10-12 days she is telling me same thing and yesterday ihave call croma help center where they have told that there is no complaint raise by anyone and again that mam has repeated same thing so plz take strict action against her and also her name is gouri chouhan

I have purchased one warer dispenser from croma. during checkout I fill the company gst no. but i received without GST no. Invoice when i raised the complaint to customer care there behaviour was very rude. with one punch line invoice revision is not possible in any condition. I mailed them multipal times but didn't get any proper response in invoice revision.

Purchase invoice no. is SLEC3354840 dated 28/06/2023

I am very disappointed with customer service executive behavior.

Pls forword my consern to the senior management to lookinto this.

Hi I logged the complaint on 11th June 2023.
When I call to the customer service initially, they said that the issue will be resolved after 24-48 hours. But no luck and sent an email got reply that the issue is resolved in 10-15 days. But now almost 36 days completed. No issue resolved.

All mentioned case was cancelled without resolve the issue and without intimation.

BAC110623SS01780
BAC110723FS01299
C[protected]
C[protected]
C[protected]
C[protected]

Today Again I checked the customer care they said that all cases were closed without any update and created new one.
BAC170723FS03245

I am not sure why this is happening.?
Without resolving issue why, the case was closed?

I sent an email to below but no luck.
[protected]@croma.com
nodal.[protected]@croma.com,
grievance.[protected]@croma.com

Please resolve the issue on high priority.

Dear Sir, I am a regular customers of CROMA as I know that CROMA is a very well established brand of India. I purchased a steam press about three /four months back. I got it repaired from one of the croma service centre but again it is out of order. I request you to please replace this press ASAP. My location is New Delhi. My mobile no is [protected].

I have 1000 gift card which balance is also showing but when I am paying with that cards, the order could not be processed.so my money will be wasted!! So please before it gets expired resolve it