Croma Complaints & Reviews

Hi,

I purchased 3 Samsung AC from Croma in Jan'2022 and also purchased an extended warranty service from Croma in 2022. My extended warranty service was effective from Jan'23 and I raised a request to Croma customer care in Feb'23 for providing the servicing of all 3 AC's (one 2-ton and two 1-ton) I purchase one year back.

After doing multiple followups the service technician Irfan Shaikh (from 3rd party onsitego)...

Sub: AC Noise disturbance

Ref: Inv # SLRS601582 dt 28.02.23 Order ID SOA[protected] & Inv # SLRS610350 dt 01.03.23 Order ID SOA[protected]

Dear Croma Team

We had purchased two Croma AC model # CROMA INV/AC 1T CRLA012INF255952 5S(264178) from your Croma Outlet in Meenakshi Mall, Bannerghatta Road, Bangalore. Both the ACs’ were installed on Monday the 6th March 2023.

The problem that we are facing is that the ACs sound is very disturbing. Attached is the audio of the sound of the AC during the night. We are not satisfied due to lot of noise. Kindly resolve the issue at the earliest or give us a replacement immediately.

Inspite of our several mails from 9th March, telephonic complaints to your Croma Bannerghatta store and complaints raised with your customer care from 6th March 2023. We have not received any solution to our problem.

Today in the presence of your technician we have recorded the noise from both the Croma AC. Attached are video of both the ACs along with their respective serial numbers.

We want both the ACs to be taken back and the amount to be refunded immediately. It is more than a week we have been following up but a very poor response from Croma Team were nobody from the next level to approach the Customer. We are wasting our time following up.

Please refund the amount of the 2 ACs at the earliest.

I have purchased flip 5 JBL speaker from croma with Order ID:SOA[protected] on 13 Feb
Just within a month, it found defective, no response from croma showroom and its staff. They behaved very rude, will never buy again from and will suggest all the same thing

P RO+UV+UF+TDS CRLU9ROWPA254203
delivered on 5march
installed on 7 march
continiously facing problem from the day of installation
1. Not Installed correctly
2.Water leakage issue

One time repair executive visited but dont have proper knowledge of product
misleading and misguidance from service executive

Contact /Registered number - [protected]
Ishu
ishasoni.[protected]@gmail.com
order id - SOA[protected]
PRODUCT ID - 258995

Unusual delay in coordinating with brand partner in getting air conditioner purchased from thier online store..
All they give us automated answers to mails. Even calling thier customer care is of no use as they just give false promises.
Till date noone has contacted me for scheduing the installation even after 6 days of purchasing the product.
Nikhil Shukla
Croma Invoice No: SLEC682572
Date Time:[protected]
Order Id:[protected]

Dear Sir / Madam,

Re: Croma Invoice SLA[protected] / Order ID SOA[protected]

We purchased a Toshiba TV through you. It was a last unit of the stock we understood and the center at Juhu said it is good not to worry.

The installation person installed it and it worked okay for few days, however since the recent week we are facing a problem.

Whenever we are watching the TV channels, very often SPOTIFY runs some random songs and disturbs the TV we are watching . We have checked and ensured that there is NO spotify app there, yet it occurs .

I contacted your installation person to come but he is not responding.

Request to please action and send someone to check ASAP.
THanks
lionel ferreira

At the time of shopping from croma, the executives (Dev) were very humble and accepted all the changes that we asked for. We went there to buy Fridge in black colour specifically and at that time they said that they have grey colour in display but at the warehouse they do have black colour. When we finalize the model and colour (black) they make sure that at the time of delivery they will send Black colour. And we trusted them. But when we have open the packaged, the colour is dark grey and not black. And now they are not accepting.

I bought HP Victus laptop from Croma. As this product had WiFi issue hence submitted for issue rectify. Croma send it to HP service center where they detect the hardware issue and order for parts.
It had to.e to get fix it hence I recalled the laptop untill the parts arrive. While collect the laptop by Croma person he hasn't check the laptop and collected. After took the laptop at home found that there is no battery in it and when I checked with HP team they told its Croma person responsibility to check.
Such irresponsible service Croma had.

I have purchased a LG AC from croma .The AC is delivered on 28 th feb . But yet the AC is not being installed even on 6th March.The customer service keeps bluffing everyday.LG people also keep bluffing.I don't know whom to reach out to resolve my issue.
Registered number -[protected]

I have purchased aquaguard wP Royale RO+UV+MTDS+ZPP+SS, product ID 230056 on 4th March 2023 from Croma store at DLF Mall of India. The aquaguard was supposed to be delivered and installed by 5th March afternoon, I.e., today. I got the call from eureka Forbes for installation o[censored]nit, however, the unit hasn’t reached. We have been calling since morning and was getting a response that we will get it in 10 min. At around 2 pm we got to know that Croma didn’t have the unit to sell, however, the sales man sold the unit will a commitment of delivery and installation. The sales man name is Ashok working at Croma DLF. We have been calling since morning till now but in vain. We have reconstructed out kitchen and there is no water we have at home. It’s really disgusting that we have wasted the whole day still getting false commitments from Ashok since morning. When we told him to cancel the order, he offered to give a credit note, what a fun ….means you need to shop the RO from other place for 20000 and you need to buy something from Croma as well to adjust the credit note.

We want some serious action against this guy who sold the product without availability. Let me know the status of the order please.

Kanika verma
[protected]

I have purchased aquaguard wP Royale RO+UV+MTDS+ZPP+SS, product ID 230056 on 4th March 2023 from Croma store at DLF Mall of India. The aquaguard was supposed to be delivered and installed by 5th March afternoon, I.e., today. I got the call from eureka Forbes for installation o[censored]nit, however, the unit hasn’t reached. We have been calling since morning and was getting a response that we will get it in 10 min. At around 2 pm we got to know that Croma didn’t have the unit to sell, however, the sales man sold the unit will a commitment of delivery and installation. The sales man name is Ashok working at Croma DLF. We have been calling since morning till now but in vain. We have reconstructed out kitchen and there is no water we have at home. It’s really disgusting that we have wasted the whole day still getting false commitments from Ashok since morning. When we told him to cancel the order, he offered to give a credit note, what a fun ….means you need to shop the RO from other place for 20000 and you need to buy something from Croma as well to adjust the credit note.

We want some serious action against this guy who sold the product without availability. Let me know the status of the order please.

Kanika verma
[protected]j

Croma has deducted payment of Rs. 10, 290 against my order[protected] placed on 2 March 2023.

I received confirmation email and SMSes from Croma but the order hasn't been delivered yet as on 5 March 2023. The order isn't even reflecting in my croma account. The customer care team is most unresponsive and asking to wait and keeps causing delay in delivery or refund. I suspect that this is an internal fraud done by Croma to...

I have purchased two 32” Croma HD LED TV on 11th February 2023. During installation by Your Service Engineer it was found that one of the TVs had a remote control missing.
We were told that either a remote control will be given or a new TV will be sent. So to avoid inconvenience to both we said it's better if they sent remote control.
From that day onwards I and my staff on a number of occasions interacted with croma call Centre people and told them the issue and each of them assured us that within 24-48 hours our issue will be sorted.

Some of the call Centre people suggested that we should go and buy a remote from the market. It’s really unfair as we have purchased TV from croma then why were we told to buy it out from the market. their Executive called and told that he can’t provide remote.

till now i have not received my remote.

please help me what can i do now

I have purchased three item then i have cancelled the order because my registered mobile number is not working so OTP issue i cancelled the order then after i cancel the item on 24/01/2023 i am chasing customer service from one month they are giving false commitment i have give all detail credit card statement then also they are not solving my problem

Note call me on [protected] number

Regards
Sourav Dey

Sir i bought lenovo laptop from chroma online store they gave 7 days return option for it i returned it in chroma store on second day. They said that the battery drains very fast and overheats and hangs, so I took it to Chroma store and submitted it, they said they will refund your amount in 10 to 15 working days. Called today and Lenovo brand not accepting return. You want to come and take your product return, I don't agree to that can you please refund my amount.

Dear sir,
i bought lenovo laptop from chroma online store ( INFINITE RETAIL LIMITED ) they gave 7 days return option for it i returned it in chroma store on second day. They said that the battery drains very fast and overheats and hangs, so I took it to Chroma store and submitted it, they said they will refund your amount in 10 to 15 working days. Called today and Lenovo brand not accepting return So You want to come and take your product return, I don't agree to that please refund my amount.

I bought a LIVPURE water purifier from croma nawpara ( near city centre 2, kolkata) on 29.01.2023.The purifier was financed by bajaj. The AMC cost was also financed by bajaj.But the salesperson Mr Sunoy misguided me regarding the AMC. He said they are providing the AMC with LIVPURE only. But later on I got to know that they have given me AMC of their group company which I did not want. The salesperson did a miss sell stating that we are providing AMC of LIVPURE only as you are buying purifier from our store.I am badly cheated. Now I want to cancel the finance of AMC part only.I approached them several times. They said they will get back to me. But they have not responded yet. Kindly cancel the AMC finance. I have attached the loan statement for your reference. My contact no - [protected]
I want the dealer cancellation letter. I have mailed twice. They are not providing me the dealer confirmation letter. My email id - [protected]@gmail.com

I ordered a split ac from the Croma website on Feb 18, 2023 and had to make the full payment of Rs. 43, 990 upfront. When I was ordering the product, the delivery date was being shown as Feb 20, 2023. One day after I placed the order, the delivery date was changed to February 22, 2022. On February 22, 2023, the product had not even been shipped, and I was unable to track the order because no real-time tracking information or the courier details are provided by Croma.

I have been trying to follow up with Croma customer care to know the delivery status since February 20, 2023 and wrote several emails and made multiple calls since February 20, 2023; however, there are multiple requests created but no real action or explanation. In one of the requests raised, a call was made by Croma from the number[protected]; however, whoever made the call disconnected the call after a single ring on my phone. Later, I received an SMS from Croma saying that they were unable to reach me.

When I checked the Croma website on the evening of February 22, 2023, the delivery date had again been changed to February 27, 2023.

Croma's modus operandi seems to be to display all fast-moving items on the website regardless of whether a product is available in their inventory or not, make the customer pay upfront, not respond to any queries about the delivery status, not really show any tracking details in real time, let the customer cancel the order when they realize the scam because by then Croma has already kept the money for almost a week. Once the customer cancels the order, they are told that the order is in transit; this is despite the fact that the customer cancelled the order before the product was shipped. Please see an excerpt from an email sent to me by Croma Customer Support:

"We would like to inform you that the order cancellation has been proceed (sic) and incase if delivery partner calls you simply deny him (sic) from taking the package, So once the product will reach our warehouse refund will be initiated from our end and it will reflect in your source account within 5\7 working days."

Thus, Croma is effectively keeping large amounts of customer money for two weeks and more, without ever dispatching or delivering a product.

I escalated the issue and told them on February 23, 2023 after cancelling the order that considering that no product was ever shipped by the original delivery date of February 20, 2023, Croma should process my refund immediately. However, the CEO's office was of no help either because I was again told that it takes 24-48 hours to cancel an order and that they can initiate a refund only after the product reaches their warehouse.

It's actually a shame that a TATA enterprise engaging openly in such unethical business practices.

My advice to all prospective buyers is to avoid Croma altogether, and, if that is not possible, buy only products that are available on COD.

I was making a purchase on Croma(Infiniti retail) using Tata Neu HDFC credit card of Apple iPad 10th generation on 22nd February at 12:05AM, my transaction failed and the order was not placed but ₹37129.53 were debited from my credit card.

Hello Croma,

Recently I purchased a product iPad pro from croma online store and that product price dropped to 76000 rupees, so is there any possibility to claim the drop-off amount.

Product details : Apple iPad Pro 4th Generation Wi-Fi (11 Inch, 128GB, Space Grey, 2022 model).

Croma order I'd :[protected]

Amount we purchased 78600/-

Current price in croma store 76000/-

Please let us know if the claim of 2500/- option is possible.

As per the croma support we already tried to reach the apple support via email and phone but no luck. Looking for a better assistance from croma

Please reach out to my email [protected]@gmail.com.